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Sales Customer Service

Location:
United States
Salary:
$60k
Posted:
June 16, 2015

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Resume:

MICHAEL C. LEWIS

**** ******** **. ***********, ** 44077 440-***-**** acp9hk@r.postjobfree.com

OBJECTIVE

Action oriented, proficient communicator, and experienced manager with excellent client and project

management skills with a desire to become part of a progressive team. Extensive experience within the

entire value stream of the manufacturing process including direct and indirect activities. Proven ability to

reduce unnecessary costs and the stabilization of the labor workforce.

SKILLS PROFILE

Skilled at controlling and maintaining favorable inventory levels.

Excellent organizational skills.

Dynamic communicator of English and Spanish.

Skilled in conflict resolution and redirecting for both customer contact and internal modes.

Ability to identify constraints and eliminate them from all value streams.

Ability to create value at an accelerated pace.

Skilled in aspects of talent acquisition and the streamlining the hiring process.

Supervised a staff of three in competitive analysis for future growth recommendations.

Trained in 5S and lean principles.

SAP, Twin Engines, and Microsoft Office Suite proficient.

EMPLOYMENT HISTORY

Supervisor, Coregistics 04/2014-06/2015

Cleveland, OH and Chicago, IL

Directed staff of 90 employees in customization packaging.

Attained 100% inventory control for product used at the line and product stored in warehouse.

Trained line leads in line balancing, equipment operation and repair, and inventory control.

Through process analysis, reduced labor demand by 16%.

Supervisor, Cintas Corporation 11/2012 - 04/2014

Painesville, OH

Supervised staff of 13 on efficient loading and unloading of portable containers.

Audit customer requirements and communicate to the value stream the priority of those requirements.

Line balancing to achieve the highest levels of efficiencies.

Focused on rental growth during holiday schedule to maximized revenue dollars.

Trained and coached new associates with the developmental guide.

Department Manager, Lowe’s Home Improvement 05/2010 – 11/2012

Mentor, OH

Coach, train, monitor and evaluate performance of associates.

Performed inventory control and purchasing.

Developed incentive performance plan which resulted in higher employee morale, employee loyalty,

reduced turnover and a year-over-year increase in sales of 15%.

Worked with vendors and execution of promotions and rollouts to return higher sales.

Implemented a cycle counting procedure for accurate inventory control.

Developed sales training for associates that focused on customer interaction and Lowe’s corporate

sales philosophy.

Customer Service Representative/Universal Banker, PNC 10/2009 – 08/2010

Bank

Lyndhurst, OH

Computed, recorded and proofread data, records and reports.

Coached and trained on transition from National City Bank to PNC Bank.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and

clients as necessary.

Performed heavy bank reconciliations and cash flow statements.

Sales Supervisor, Best Buy 06/2005 – 10/2009

Mentor, OH

Managed daily operations, staff and required assignments.

Consistently achieved or exceeded all sales quotas.

Carried out sales and merchandising.

Increased sales 10% through effective sales planning and improved shelf presence of product.

Designed and created section layouts for cross-merchandising.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security

practices.

Recommended merchandise based on customer demands and needs.

Identified prospective customers using lead generating methods.

EDUCATION

Cleveland State University, Cleveland, Ohio May 2012 – Political Science Associate of Liberal Arts



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