Ar/ Commercial Collections, Cas App
Resume:
Patrice M. Patterson
Houston, Texas 77053
********.*********@*****.***
EDUCATION
Ross Sterling Sr. High
Some College
WORK EXPERIENCE
Professional Alternatives, Houston, TX 2015
Cash Applications/ Accounting/ Billing
•Post Lockbox payments for multiple Districts.
•Processed Journal Entries from General Ledger Reports.
•Processed multiple Intercompany Payment Batches.
•Heavy research of un-applied payment’s; processed and research General Ledger Accounts.
•Reconciliation of various customer accounts for short pays and over payments; reconciliation of adjust receivables for credits, debits and small balance write off’s.
•Prepare Adjustment Logs for move monies.
•Process AR/Debits/ Credits.
•Responsible for processing Adjustments for 3rd Party Attorney.
•Accurate and timely process application of Checks/ACH/wire to outstanding customer invoices.
•Extreme attention to detail.
•Accurately and timely process potential customer credit applications
•Make weekly bank deposits, prepare and maintain daily reports.
•Familiar with insurance certificates and coverage
•Waste Connections of Texas, Houston, TX 2013-2015
•Accounts Receivable/Credit Commercial Collections/ Cash Applications-Billing
•Responsible for Portfolio in the high 3millions.
•Contact customers in excess of 75 plus collection calls daily.
•Collections of over a million dollars per month.
•Collection goal of $200K for 60 day past due balances which resulted in a $600.00 bonus monthly.
•Collect and sort US Postal mail from company post office box.
•Post payments from lockbox reports.
•Research and resolved customers billing questions and discrepancies.
•Process customer’s credit card payments over phone and via email through Kubra.
•Batch checks and run a daily tape for same day deposit.
•Return emails and phone calls daily.
•Processed A/R credit card payments,
•Prepare and process credit/debit batches.
•Run sales report for the sales team 4 times a month.
•Run bad debt reports once a month. Portfolio accounts 60 plus days past due, process error checking report once a month and make sure all billing error were corrected.
•Money Management International, Houston, Tx 2008-2013
•Support Counselor 2 Call Center Rep: HPF: Debt and Budget
•Responsible for clients accounts up to a million dollars in debt
•Assist clients with re-establishing credit; understand their finances, as well as helping clients get back on track with their budget and finances properly.
•Provided the necessary tools in conducting the proper assistance to motivate clients to take the actions necessary to resolve their financial problems.
•Assisted with Reverse Mortgage and Housing sessions.
•US Bank/ Voyager, Houston, TX, 2005-2008
•Credit/ Commercial Collections Risk Management: - Billing/Call Center Rep.
•Processed over 100 calls a day and managed thousands of commercial accounts.
•Collected over $2million dollars in revenue monthly.
• Responsible for the gas, oil, and maintenance over major accounts as the Sheriff Department, DOD,
•Handled commercial consumer accounts, filing, answering calls, and processed the credit balance report.
•Processed bankruptcy cases, billing processing, and reprints.
•Responsible for charge-off accounts
•Handled multi-million dollar accounts\
•Prepare invoices accurately and promptly in accordance with established procedures.
•Apply payments to invoices.
•Communicate with customers regarding open invoices.
•Prepare daily bank deposit.
•Reconciliation for open credit accounts.
•Resolve billing disputes.
•Provide backup telephone support.
•Perform various administrative & office support activities for the company.
•Sprint PCS, Houston, TX, 2001- 2005
•Customer Service Specialist/ Retail Sales Specialist (RCC)
•Performed inside sales to new and existing customers.
•Guide the customers through the purchasing and activation process and educate on products.
• Maintained a minimum of 100% sales quota on a monthly basis while maintaining churn rate at a minimum.
•Assisted in major daily business operations
•Outbound marketing, customer follow-up and referrals
•Knowledge of the features and operations of methods, procedures, products, pricing and services offered by Sprint PCS.
•Technical support by trouble shooting possible problems with customers accounts
•Possess strong verbal communications, organizational and interpersonal skills.
•As well as their products and services.
•Waste Management, Houston, Texas
•Credit/ Commercial Collections Risk Management: - Billing/Call Center Rep. 1997-2013
•Portfolio, in the high 3 million in revenue.
•Process 75 plus calls daily.
•Prepare invoices accurately and promptly in accordance with established procedures.
•Apply payments to invoices.
•Communicate with customers regarding open invoices.
•Prepare daily bank deposit.
•Process applications for open credit accounts.
•Resolve billing disputes.
•Provide backup telephone support.
•Perform various administrative & office support activities for the company.
ACHIEVEMENTS
FCRA Certified, Customer Service Award, Employee of the month
11/2006 (Sprint PCS) National Sales Award, Top Customer Service, Top Sales Award, Top 4 Customer Service Specialist nationwide; Certified Vision Expert; NFCC and FCRA Certification
SKILLS
Software Knowledge of Sage, Timberline, People Soft program
Microsoft Word, Excel, Outlook
10 key by touch/sight
Dun & Bradstreet
3rd Party Collection via Attorney
Over 20 years of Customer Service experience
18 years of Commercial Collections Billing, and Medical
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