Customer Service Manager

**** ****** ******

Pottstown, PA *****

www.linkedin.com/in/rosslandy/en

P: 484-***-****

********@*****.***

Ross H. Landy

Customer Service Professional Across a Wide Range of Industries

Office Administration

Customer Liaison

Project Management

First level IT support

Summary of Key Accomplishments

Created content database accessed by all personnel for use with ZaraRadio application for aired programming

Managed daily broadcast and program schedule, on-air personalities’ schedule, and revised as needed with backup content and personnel, often last-minute and with no notice

Development, design and delivery of the only community radio station in Pottstown, PA including ground-up fundraising and promotional efforts start to finish

Managed programming, production and fundraising, found on-air and technical staff, developed and trained interns ranging from high school to post-graduate personnel

Singlehandedly produced all commercials, community announcements, promotional advertisements and informational broadcasts

Voiceover artist and narrator with full in-home studio recording and production assets

Work Experience

Voiceover Artist Ongoing

Self-employed freelance voiceover artist and audio producer working in radio and television commercials as well as audiobook narration.

CMD Transportation, Pottstown, PA September 2014 – present

School Bus Aide

secure wheelchair-bound students for safe transport

supervise children while transporting them to and from school

navigation to assist driver on route

Turkey Hill Minit Market, Pottstown, PA September 2012 – present

Sales Associate

customer service, stocking, inventory updates, new employee training

WBZH Radio, Pottstown, PA January 2010 – November 2012

Production Manager

audio production and editing for commercials, interviews, and daily features

audio engineering for live in-studio and remote broadcasts

on-air personality hosting a variety of music and interview shows

intern training in audio editing, production and engineering

Workplace Dynamics, Exton, PA May 2009 - January 2010

Research Analyst

recruited businesses and organizations to participate in regional employee engagement surveys

closely assisted company contacts in administering engagement surveys to their staff

IT support: set up workstations for new employees and assisted in office network maintenance

NAVTEQ/Traffic.com, Wayne, PA April 2007 – April 2009

Traffic Editor

monitor and report traffic-related incidents in major metropolitan areas across the country using Traffic.com's proprietary broadcasting system

maintain constant contact with local authorities, media outlets, and clients to ensure all information is current

training of new traffic editors

Education

Bachelor’s Degree: Music, Bucknell University, Lewisburg, PA

Professional Affiliations

ACX

Voices.com

Technology Competencies

Windows 98/2000/Me/XL/Vista/7: Data processing: MS Word, MS Excel, MS Works,

Webpage and graphics: Macromedia Dreamweaver, Adobe Photoshop, Adobe Acrobat, Adobe Pagemaker

Specialty applications: Quicken, Salesforce

I also have experience with Apple Mac OSX.

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