Customer Service Medical
Resume:
Patricia A. Jackson
**** ************ **, *******, ** 38115
acp9eh@r.postjobfree.com
Objective
Seeking an office administration management position in which I can contribute to the development of the organization with my extensive office management experience and build a long-term career with an opportunity for professional growth.
Experience
Staffing Coordinator May 2014 – May 2015
Suwannee Medical - Cordova, TN
Staffed medical personnel for various medical facilities Managed day-to-day operation of the medical office Payroll Processed manual checks daily Processed direct deposits and bank cards Staffed facilities upon request for staff Processed new employee applications Recruited, interviewed, and tested new applicants Processed drug screens and scanning Worked in TSS Maintained filing Communicated via phone & email with facilities
Business Office Manger Sept 2007 – Jan 2010
Wellington Place – Greenville, MS
Managed day-to-day operation of front desk Daily Census Kronos time keeper Processed new hires’ applications Reference Checks Order drug screens Physicals and finger prints Coded all bills from various departments to be sent to A/P at corporate office for payment Typed minutes for daily standup Ordered supplies (One Source) Assisted with weekly RLET Monitored Tracking in SIMS Monitored aging reports & make collection calls if needed Monitored employee files as well as resident files Monitored residents’ Call Alert Center
Monitor all logs such as MSDS, Disaster, Maintenance, State Logs Communicated via phone, email, and fax Processed mail for company and residents Acted as host in dining room during lunch break when needed Assisted residents as needed
General Manager Oct 2005 – Sept 2007
Holiday Inn, EconoLodge, Comfort Inn – Greenville, MS
Managed day-to-day operation of hotel and staff Administered daily reports to General Manager Managed account receivable Processed invoices for payment and posted checks to A/R accounts Investigated credit card disputes Prepared the weekly work schedule for all employees Ordered all supplies for hotel from various vendors Managed two hotel sites during peak season (Cleveland and Greenville) Worked front desk responsibilities as needed Interviewed job applicants and participated in hiring of staff members Facilitated orientation of new staff members
Chief Operating Officer Dec 2003 -Sept 2005
Elshadi Literacy Vocational Center - Greenville, MS
Grant writer for the school’s funds for opening and operating from South Delta Planning Responsible for completing application and obtained License from Commission on Proprietary School and College Registration in Jackson, MS Worked with local Greenville WIN Job Center for student placement Bookkeeper Filed State vouchers Placed students at various clinical sites Monitored time and attendance for faculty and staff Payroll Ordered supplies for office, students and classrooms Processed payment of all school invoices Managed day-to-day operation of school’s staff and students
Customer Service Manager Sept 2003 – June 2004
K-Mart Department Store – Greenville, MS
Managed all front cashiers Handled all customer complaints Authorized all major transactions such as returns, checks, Western Union transactions, and cashiers duties as needed Collected all tills at the end of the shift Counted store funds before turning into vault
Emergency Room / Burn Center Registrar June 2000 – Oct 2002
Delta Regional Medical Center – Greenville, MS
Retrieved medical information from patients’ medical records Entered data into Medical Data Management Systems in the Trauma and Burn Center Registry Maintained open communication with managers of the adjacent departments Generated and coordinated timely reports Organized data Typed and filed records Recorded and transcribed minutes for Trauma Multidisciplinary meetings
Administrative Assistant Aug 1999-April 2000
Greenville Residential Care Center – Greenville, MS
Supervised department heads in the absence of Director Bookkeeping Created and exported all office correspondence Processed residential applications Oversee 265 bed facility in the absence of Director Scheduled appointments for Director Supervised Customer Service area Answered multiple phone lines with paging system
Education
Bachelor of Arts in Christian Studies April 2012 to Present
Grand Canyon University – Memphis, TN
*Bachelor of Science in Business Administration Aug 1977- May 1979
Mississippi Valley State University - Itta Bena, MS
Secretarial Training Aug 1976- May 1977
Greenville Vocational School - Greenville, MS
References
Available Upon Request
*Did not graduate
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