Nancy E. Davis

*** ******* ***

Pike Road, AL ***64

USA

Home Phone: 334-***-****

Cell Phone: 334-***-****

acp9dn@r.postjobfree.com

Career Focus

Training ~ Human Resources ~ Program Management ~ Operations

Proven Professional Capabilities

Maintain an active Secret Security Clearance. Served in the United States Army Reserve (USAR) for 7 years.

Seasoned Manager with 17 strong years’ experience directing operational and technology, small business and consumer sales, planning and development, financial management, policies and procedures, market research, and training projects utilizing waterfall and agile project development methodologies.

Thorough knowledge, and effective development and execution of Civilian and Military Human Resources Systems and Contract Management.

Proven record of managing internal and external projects from inception to successful implementation.

Successful Trainer with 8 proficient years developing coursework, curriculum design, teaching methodologies, competency-based framework, assessment strategies and the evaluation of programs.

Superior communication and interpersonal skills: Interface daily with all levels of government and civilian management, project staff, clients, brokers, contractors, and vendors.

Effective and efficient leadership, organizational, facilitation, time management and coordination skills. Extremely attentive to details and a team player.

Skilled in building excellent rapport with clients and team members; Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.

Analytical problem-solver, able in evaluating customer and team needs to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency, productivity, and quality.

Develop policies and procedures, sales plans, marketing projects, trend and forecast analysis, proposals, profitability analysis, and modeling, as well as other written documents.

Proficient and knowledgeable in Team Foundation Server (TFS), JIRA, SQL, Excel, Blackboard, PeopleSoft, PureEdge, MS Project, Generally Accepted Accounting Principles (GAAP), Loan Solutions, Quicken, Visio Pro, Lean Six Sigma (L6S), PowerPoint, Defense Travel System (DTS), Human Resources Information Systems (HRIS), Synchronized Pre-Deployment and Operational Tracker (SPOT), Joint Personnel Adjudication System (JPAS), Self Service Web Applications, SharePoint.

Languages: Fluent in German; elementary speaking knowledge in Arabic.

Experience

Sr. Project Manager & Business Partner, AVP

Sterne Agee, Birmingham, Alabama- 06/2014 to Present

Project Management and Team Leadership Duties:

o Drive the planning, design, and implementation of multiple concurrent technology projects (e.g. innovations, new business initiatives, and operational improvements) for external and internal clients.

o Lead project team throughout the entire project life-cycle from problem definition, requirements definition, design, development, testing and implementation.

o Lead project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, testing, and people management by conducting work observations; measured work activities; set productivity standards.

o Supervise multiple on and offshore project teams, consisting of programmers, web designers, database managers, accounting and other internal project staff. Oversee and coordinate all work performed by outside vendors.

o Develop project management plans with project objectives, communication plans, roles and responsibility rosters, risk mitigation and quality management plans.

o Establish standards and procedures for project reporting and documentation by ensuring all project team members document any changes to scope, requirements, etc. within Team Foundation Server (TFS).

o Manage project status, critical path, and risk mitigation plans throughout project life cycle. Ensured complex problems are decomposed into well organized, logical and detailed descriptions to facilitate problem solving.

o Design, implement and direct continuous improvement projects, which support corporate strategic objectives.

o Manage a project team consisting of on and offshore developers, quality assurance (QA) analysts, database managers, and other internal and external project staff.

o Ensure project results meet requirements regarding quality, reliability, schedule, and cost.

o Assess and manage risk associated with strategic, technical, financial, political and/or business factors facing the project

o Proactively solve problems throughout the SDLC of projects with a focus on resolving problems during the analysis and design phases, when possible.

o Provide timely and accurate information and status updates to project sponsors, clients, and management.

o Coordinate and lead group working sessions; present work deliverables.

o Provide guidance, mentoring, and coaching to project consultants.

Project Manager III

BBVA Compass, Birmingham, Alabama- 06/2013 to 06/2014

Project Management and Team Leadership Duties:

o Managed a program of projects associated with a specific business strategy (e.g. online banking, mobile, secure messaging/alerts, e-document delivery, personal financial management solutions and small business solutions) totaling over $10M.

o Managed project teams throughout the entire software development life cycle (SDLC); managing project risks, issues and dependencies, and developing appropriate mitigation strategies and plans; managing project financials, forecasts, actual costs and budget deviations to ensure strategic business goals are met.

o Coordinated effective collaboration across a team of project managers focusing on different functional areas for the same project effort.

o Successfully managed and deployed Mobile Remote Deposit Capture (MRDC) for Small Business which afforded non-consumer clients to make deposits via their mobile phone; MRDC Holds which enhanced the logic utilized to determine mobile deposit limits while minimizing risk.

o Facilitated meetings and other forums involving a large number of participants/stakeholders to drive toward a desired outcome within prescribed timeframes.

o Ensured project results met requirements regarding quality, reliability, schedule, and cost. All projects were within 5% of estimated cost.

o Monitored performance and coordinated schedule changes, cost adjustments or resource additions.

o Proactively solved problems throughout the SDLC of projects with a focus on resolving problems during the analysis and design phases, when possible.

o Provided timely and accurate information and status updates to project sponsors and management.

o Facilitated budget development. Managed and analyzed project changes in an effort to mitigate risk to the cost and schedule of projects.

o Consulted with executive management team to understand business strategy and needs.

o Facilitated development of process strategies.

o Educated and coached others in business process management methods.

o Mapped current processes and gather process performance data, while identifying opportunities for process improvement or organizational/job design. Assisted in designing future state processes.

o Created deliverable documents in Visio, PowerPoint, Excel and Word.

Administrative Professional IV

Jacobs Technology, Bagram Airfield, Afghanistan- 07/2011 to 06/2013

Operational Duties:

o Managed projects in an efficient and timely manner to meet project deadlines.

o Planned, developed, and coordinated projects dealing with the MRAP All Terrain vehicle (M-ATV) (1,460), Maxx-Pro Dash ISS Installation (1,114), Rocket Propelled Grenade (RPG) Net (5,710), Exhaust Port Patches (EPP) and Quiet Mufflers (1,000), Sparks II Mine-roller Retrofit (1,400), Cougar ISS Installation (840), and RG-31s, in support of United States Forces Afghanistan (USFOR-A) missions.

o Liaised with Original Equipment Manufacturers (OEMs) in order to conduct needs analysis and identify requirements.

o Reviewed and tracked timely preparation and submission of documentation to United States Forces Afghanistan (USFOR-A) and ensured completion. Performed research and conducted analysis on a wide range of subjects.

o Executed administrative operations, daily tasking and requirements concerning operations, policies and procedures; particularly those requiring review and coordination between and for the Commander and Stateside Leadership.

o Reviewed, analyzed, evaluated, and published administrative processes, and advised on how to streamline organizational and administrative processes; initiated actions to carry out policies, publish, and disseminate information.

o Reviewed all incoming correspondence; coordinated all required activities; prepared consolidated reports or responses; provided assistance to tasked parties to assemble appropriate responses; ensured any necessary follow-up actions were accomplished.

o Briefed the Commander on the status of concerns, special studies, and other matters. Provided procedural guidance to staff, as assigned and served as the Commander's liaison to explain instructions such as implementing guidelines, directives, and policies and shared Leadership's views on current issues of concern.

o Observed the need for and published administrative and procedural issuance for Leadership signature.

o Gathered and maintained data, prepared status reports for command group and recommended organizational allocations to the Commander.

o Served as a liaison and interfaced between various offices and outside organizations. Other duties as assigned by leadership personnel.

o Efficiently established, maintained and managed all directorate-level calendars, screened requests for appointments.

Human Resources Duties:

o Managed a wide variety of administrative and human resources projects with responsibilities for over 2600 Department of the Army Soldiers, Civilians, and Contractors (brigade level).

o Responsible for the formulation and maintenance of military and civilian human resources (HR) matters, and enhancement of personnel readiness in Afghanistan.

o Provided advice and guidance, technical expertise, and support to high level executives on a wide range of Human Resources functions to include, but not limited to, personnel actions, reclassifications, evaluations.

o Interpreted and implemented Department of the Army (DA), Department of Defense (DoD), and Office of Personnel Management (OPM) policies and regulations pertaining to Military and Civilian personnel management.

o Developed and conducted overseas deployment orientation to ensure all personnel upon arriving overseas were advised on program policies and procedures.

o Managed the JPO-MRAP employee recognition program for Afghanistan. Coordinated Distinguished Visitor (DV) visits and the command group’s travel utilizing the Defense Travel System (DTS).

Technical Specialist

Jacobs Technology, Camp Arifjan, Kuwait- 06/2010 to 07/2011

Contracting Duties:

o Provided administrative support to the Contracting Officer Representative (COR) Forward (Fwd) in procuring services and supplies for the MRAP Sustainment Facility (MSF).

o Contract types ranged from Firm Fixed Priced (FFP), FFP Level of Effort (LOE), Time and Materials, to Cost Plus Fixed Fee (CPFF) contracts.

o Learned and applied policies and procedures from the Federal Acquisition Regulations (FAR), Department of Defense Federal Acquisition Regulation Supplement (DFARS), Army Federal Acquisition Regulation Supplement (AFARS), with the high visibility of the JPO MRAP program, skills such as multi-tasking, attention to detail, and the ability to work in a high pressure, deadline driven environment were vital.

o Reviewed the completeness of requirement packages received from customers and coordinated with the customer to prepare Justifications and Approvals (J&A)/ Limited Source letters, technical drawings, and Scopes of Work (SOWs).

o Assisted in educating Government personnel and contractors of inherently governmental functions IAW FAR PART 7.5.

Human Resources Duties:

o Planned, advised, coordinated, monitored, and tracked command-level personnel requirements, mission critical information and reporting actions, personnel logistical support requirements, Distinguished Visitor (DV) and related operational administrative support services.

o Provided subject matter expertise and hands-on support in the execution of quality assurance (QA), development of standard operating procedures (SOPs), and logistics. Evaluated policies and procedures, and published improvements.

o Coordinated with Management Staff in the use of financial, material and human resources, contracting, procurement, purchasing, realty, fleet management, and current and future operations.

o Performed QA for our logistics planning, scheduling, execution and monitoring of contract support maintenance operations in order to ensure conformity.

o Conducted detailed analysis of complex functions, processes, and policies by utilizing considerable inter-personal skills in presenting staffing recommendations and negotiating solutions to disputed recommendations.

o Processed over 2000 personnel for arrivals and departures in support of the JPO MRAP (Fwd) mission in Afghanistan and Iraq; this support was provided to personnel belonging to the Department of Defense (DoD) agencies and Forward Operating Bases (FOBs) in support of Operation Enduring Freedom.

o Monitored and managed logistical support for deployed, redeploying, personnel for a variety of requirements that affected pre-deployment, deployment and re-deployment processing.

o Prepared and presented briefings and reports to senior management officials focusing on trends, developments, and issues requiring management’s attention. Encouraged understanding and acceptance of findings and recommendations.

o Assisted in the development of a comprehensive operational strategy for personnel accountability and administrative support services for deployments on behalf of the Joint Program Office (JPO).

o Knowledgeable with the Federal Acquisition Regulation (FAR).

Lead Assessor/Instructor

Australian College of Kuwait, Mishref, Kuwait- 09/2007 to 06/2010

Duties:

o Managed a team of instructors and facilitated the collaboration to design, develop, review, and publish new and existing competency-based curriculum.

o Conducted advanced statistical analysis of learning outcomes and communicated results and provided recommendations to senior leadership and academic staff.

o Managed and taught classes of ESL (English as a Second Language) students.

o Analyzed learning outcomes to ensure students demonstrated understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth of identified core competencies.

o Facilitated learning through the preparation, teaching and cross-cultural assessments for English, Finance, Marketing and Business courses.

o Effectively taught competency-based courses in Finance, Accounting I and II, Business Planning, Operations Management, People Performance, Leadership, Marketing and Communications to ESL students.

o Prepared relevant teaching materials and equipment which fostered participative decision making, team building, professional development, and self management.

o Taught students effective use of MS Word, MS PowerPoint and MS Excel to allow students to submit assignments online via a computerized assignment system.

o Coordinated teaching schedules to ensure maximum understanding for students. Lead students learning with flexibility and innovation.

o Maximized the relevance of teaching and learning through the development of strong links with, and input from, the employment sector.

o Consulted, counseled, and provided advice to students and ACK staff, as appropriate.

o Participated in the evaluation of programmatic assessments used to evaluate academic knowledge and abilities, and the prior academic experience of ESL students.

o Collaborated with private and public sector organizations to coordinate research projects for Business Management students.

Business Development Sales Manager

Trident Management, Inc., Southern Pines, NC- 11/2006 to 07/2007

Managerial Duties:

o Managed a staff of more than 65 agents and team leaders to facilitate the operations of the Sales Department, policies and procedures, and new and existing projects.

o Developed and managed annual operating budgets exceeding 32 million and provided fiscal year direction to new projects and sales department; prepared financial statements, and other financial and statistical reports as required. Presented financial and project reports to senior leadership.

o Proficiently organized, motivated, monitored, and lead staff to meet and surpass company goals.

o Recruited, employed, trained, and evaluated sales staff. Selected candidates for vacancies, promotions and reassignments in consideration of skills and qualifications, organizational requirements, and EEO and diversity objectives.

o Developed, modified, interpreted, and published performance standards for the sales department.

o Designed, established, published, and maintained standard operating procedures (SOP’s) to effectively accomplish the organization's goals and objectives.

o Developed project schedules determining manpower requirements and estimating costs to project completion in order to meet departmental growth and ensure project mobilization.

o Managed specialized teams to complete administrative and technical projects, as required.

o Evaluated and recommended the incorporation of vendor programs and negotiated contracts, as appropriate to meet overall training and project goals and objectives.

Sales Training Duties:

o Created and managed an effective infrastructure to support ongoing development and new projects, which built sales skills, enhanced productivity and quality of work, built loyalty and increased individual and organizational performance to achieve business results and project outcomes.

o Planned, developed and delivered individual and group training programs.

o Developed training curriculum; formulated training outlines, and determined appropriate instructional methodologies and formats.

o Analyzed training requirements and determined the most advantageous training method to ensure incorporation of corporate objectives, while utilizing cost effective training tools.

o Managed and facilitated yearly training schedules at the organizational level for new hire and professional development sessions.

Banking Center Manager, AVP

Bank of America, Fayetteville, NC- 12/2005 to 08/2006

Managerial Duties:

o Managed a staff of 20 plus sales and service professionals and two Assistant Managers to meet and exceed aggressive sales goals and service targets.

o Accountable for retail and commercial loan production pertaining to growth, profitability, and quality.

o Drove results by developing associates, expanding customer relationships, achieving sales goals and exceeding customer service expectations.

o Encouraged and fostered a team environment which focused on sharing best practices through 360 degree coaching.

o Responsible for proper documentation and review of accounts, operational policies and procedures, and ensured team met compliance requirements.

o Actively sought out client and associate feedback to make certain banking center and market performance expectations were met.

o Recruited, hired, trained, and evaluated staff in accordance with performance requirements. With due diligence, selected candidates for vacancies, promotions and reassignments in consideration of skills and qualifications, organizational requirements, and EEO and diversity objectives.

o Approved master leave schedule assuring adequate coverage for peak workloads and traditional holiday vacation time.

o Initiated, directed, and participated heavily in outside retail and commercial client development and in-house marketing projects.

o Professionally represented Bank through participation in community and professional organizations to develop contacts for prospective business.

Business Manager

D.I.C., Montgomery, AL - 04/2002 to 09/2007

Duties:

o Managed real property assets owned, leased, or held by company.

o Planned and directed the acquisition of real property, as well as the disposal of real property. Examined and evaluated prospective commercial and residential properties.

o Analyzed and determined the cost-effectiveness of maintenance, repairs, upgrades, and conversions to real property.

o Ensured projects come in at or below project cost estimates.

o Conducted quarterly inventories, utilization surveys, and compliance inspections to ensure that all property is within state guidelines.

o Responsible for document control and assuring all data is current and update by maintaining filing for various projects, processing/tracking accounts payable vouchers, maintaining incoming and outgoing communication files and managing distribution of documents to multiple contractors.

o Managed all RFIs (Requests for Information) inquiries to ensure information provided is accurate and complete.

o Analyzed company short and long range needs against available properties, identified shortages and/or excess property, evaluate alternatives, and determine best use of property.

o Responsible for making offers, closing deals, and initiating resale activity.

o Prepared commercial and residential purchase and sales agreements.

o Drafted loan documents and negotiate loan terms and conditions.

o Advised lenders on land use issues. Analyze information on application and forms for accuracy and completeness.

o Coordinated and hire all contractors; manage all payroll, insurance, and taxes.

Group Sales Supervisor

Regions Financial Corporation, Montgomery, AL- 11/2001 to 11/2005

Duties:

o Provided direction in developing and managing the Call Center Group sales training program to ensure maximum effectiveness of sales force.

o Managed an incentive pay system and marketing project for four call center sites with more than 400 associates.

o Served as project technical advisor responsible for researching, troubleshooting, repairing and resolving complicated finance, payroll, accounting, and sales reporting issues.

o Designed and implemented the automation of all sales tracking and reporting using MS Excel.

o Planned and implemented program sales policies and procedures, sales goals, objectives, and initiatives with a strong focus on outcomes.

o Assisted in the development and administration of the Call Center Group sales culture, ensuring department employees’ sales plans were organized to achieve maximum sales volume.

o Ensured bank was on target to meet projected growth for deposit accounts, loans, bankcards, and merchant services; consistently exceeded performance expectations by 113%.

o Administered market research to improve the operational and sales effectiveness of the Call Center Group sales program in relation to company goals, project requirements, and customer experience.

o Lead change to integrate established retail and operational processes and standards by focusing on continuous improvements through accountability and team performance.

o Created and executed a team-coaching project which ensured the department employees and sales plans were organized to achieve maximum sales volume. More than 92% of all trainees exceeded established performance standards.

Health Care Specialist (68W)

United States Army Reserve (USAR), Washington, D.C. - 06/1995 to 07/2002

Duties:

o Assisted doctors and nurses with the health care need of patients.

o Responsible for providing emergency medical treatment, limited primary care and health protection and evacuation from a point of injury or illness.

o Took patient’s vitals (blood-pressure, pulse, temperature, and respiration) and recorded intake and output, height, and weight.

o Accurately obtained routine lab samples not requiring laboratory personnel.

o Assisted patients with ADLs (activities of daily living) for which they need assistance, such as bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting.

o Provided assistance to patients with equipment for their treatment such as anti-embolism stockings, bladder scanner, intermittent pneumatic compression (IPC) devices, etc. as well as helping patients to move, transfer from bed to chair, or transporting them to other departments for testing or treatment.

o Responsible for infection control with patients by strictly adhering to proper protocol in avoiding the spread of germs and spores.

o Observed and reported patient’s progress, as well as any needs the patient might of had for medical intervention.

Education

~ Certificate for Online Training for Contracting Officer Representative, Defense Acquisition University, 2012

~ Certificate for Contract Pricing, Defense Acquisition University, 2012

~ Certificate for Contract Format and Structure for the DoD e-Business, Defense Acquisition University, 2012

~ Certificate IV in Training and Assessment, TAFE Tasmania, Tasmania, Australia, 2009

~ Land Development and Acquisition, Montgomery, Al, NAHB, 2007

~ Master of Science in Management, Faulkner University, Montgomery, Al, 2004, GPA: 3.92

~ Bachelor of Science in Business Administration, Faulkner University, Montgomery, Al, 2003, GPA: 3.2

Awards & Honors

~ Client Commendation (x8)

~ Certificate of Recognition (x4)

~ Employee of the Month (x3)

~ Sales Agent of the Month (x9)

Professional Associations

Faulkner University Montgomery Alumni Association, Member

Delta Sigma Theta Sorority Incorporated, Member

National Association of Home Builders (NAHB), Member

National Parent Teacher Association (NPTA), Member

References Available Upon Request

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