Professional Summary:

Over *+ years of IT experience with around 4+years of experience in the Salesforce.com CRM Platform as an Administrator/Developer.

Hands on experience in Salesforce.com CRM integration, developing and deploying the custom integration solutions. Good skills in creating, troubleshooting, modifying APEX code and Visual force pages.

Acquainted and well-versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.

Experience in designing the custom objects, custom fields, custom tabs, role based page layouts, custom reports, report extractions to various format, design of Visual force Pages, Apex Classes, Snapshots, Controllers and Triggers, and various other components as per the client needs and the application requirements.

Excelled in working with different salesforce standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.

Experience in Creating Roles, Profiles, Page Layouts, Record Types, Workflow rules and Approval Processes.

Efficient knowledge on Administration Setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like APEX Data Loader.

Good in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, master-detail relationships, look-up relationships.

Have good knowledge on working with firewall/proxy service related info while configured web service API’s.

Worked with team members for full-cycle projects such as developers, to complete consulting projects on time and develop outstanding consulting services to Salesforce.com clients.

Proficiency in Object Oriented Languages like C++, core Java experience in web technologies like HTML, XML, Java Script, JSP.

Involved in various stages of Software Development Life Cycle including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of the enterprise applications.

Have good experience of working closely with Business Analyst, Program team, QA and offshore team.

Committed team player with strong analytical and problem solving skills, willingness to relocate and ability to quickly adapt to new environments and technologies, dedicated to successful project completion with excellent communication and interpersonal skills.

Technical Skills:

Salesforce Technologies

Apex Triggers, Apex Classes, Visual Force SOQL, SOSL,

Force.com Explorer, Workflow & Approvals, Dashboards,

Reports, Analytic Snapshots, Custom Objects.

Languages/Web Technologies

C, C++, Java, PL/SQL, Apex, Ajax, C#, HTML, CSS, XML, AJAX, JavaScript, JQuery

Databases

Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems

Windows XP, Windows Vista, NT, 2000, 2003,2007

Professional Experience:

Salesforce Admin/Developer Mar 14- Present

Shift, Vancouver, BC.

Shift is the world’s leading Technology provider, software has automated business transactions that require secure, complaint and enforceable. Shift counts the most experienced leadership team in the industry . Shift is familiar with the common hurdles we face in digital like, under-delivery,billing,complex products, etc. also has an excellent solution for automatically scheduling and actualizing revenue.

Responsibilities:

Interacted with various Business User Groups to gather the document requirements.

Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.

Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Implemented Case Management Automation to track and solve Customer’s Issues.

Designed and developed SFA based Application on Force Platform in Salesforce environment with Apex programming language at backend and Visual-Force pages as user interface.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Worked on Unit testing, for the customizations and developments done during the project.

Provided the training to the internal business users to use the application and develop their own custom reports.

Extensively worked on Salesforce.com sandbox and production environments including creating Full Sandboxes for Testing and Deployment between Developer and Full Sandboxes using Eclipse, Force.com Migration Tool, and Change Sets.

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Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Informatica On Demand, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Admin/Developer Dec 12-Mar 14

Medavie Blue Cross, Moncton, NB

Medavie Blue Cross is a Canada's national health insurance program which is designed to ensure that all residents have reasonable access to medically necessary hospital and physician services, on a prepaid basis. For better streamline process and faster decision making Medicare developed data warehouse project. The primary objective is to initiate the delivery of analytics through the new tools and architecture in each of business units Claims, Enrollment, and Customer Service.

Responsibilities:

Designed and developed Apex classes and Apex Triggers for various functional needs in the application.

Designed custom components and used them in visualforce pages along with AJAX for partial page refresh.

Developed Custom Visual force Pages using J scripts and Apex coding to meet the requirements of the Application.

Implemented Apex Batches for Data Cleansing and Data Archiving by scheduled processes.

Worked on data migration from databases to SFDC using Data Loader.

Used asynchronous Metadata API to manage setup and customization information.

Worked on APEX programming with JavaScript in Eclipse IDE.

Integrated Salesforce.com using cast iron to extend the functionality of the application.

Integrated Salesforce with Oracle using Informatica on Demand cloud application.

Designed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, and VisualForce Pages to suit to the needs of the application.

Created both custom controller and Extension controllers.

Generated WSDL files so that they could be used in other systems to access methods in salesforce.

Managed custom fields, integration and data cleanup.

Worked on security levels and privileges by customizing Salesforce.com Profiles and Roles and created Permission sets.

Proficient in data migration and integration using tools like Cast-iron, Informatica on Demand, Data Loader, and Force.com migration Tool.

Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.

Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce and Force.com IDE.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Participated in the training sessions provided by the Salesforce team and supported end users.

Environment: Saleforce.com Platform, Force.com Sites, Apex, VisualForce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data Loading, Eclipse IDE Plug-in, Windows XP Pro.

SFDC Administrator/Developer Jun 11-Nov 12

NTT DATA, Chicago

NTT DATA offers complete cloud solutions for successful customer relationship management based on products from Salesforce.com.From process design through implementation and integration – right up to maintenance and operation.NTT DATA focus on the implementation and customization of Salesforce.com solutions – primarily for business- sees that employ complex IT infrastructures, have offices distributed around the world and that utilize a range of different technologies

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Designed custom components and used them in visualforce pages along with AJAX for partial page refresh.

Interacted with business technology team members, to gather requirements. Participated in the analysis meetings and provided solutions to various design and customization issues.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Products and Assets.

Implemented collection call functionality (on Contract Object and Collection call object) to track the count of collection calls. Worked on triggers to add the collection calls and update them at the contract level.

Created VisualForce pages to show the fields in collection call object for data entry and show the history of collection calls.

Developed Batch Apex classes for performing callouts to the web service and overcoming the ‘Too many callouts’ error.

Worked on security levels and privileges by customizing Salesforce.com Profiles and Roles and created Permission sets.

Worked on Scheduler Class for calling the Batch Apex classes to bulk enable and disable assets.

Participated in designing the database model for customer portal.

Used various sandboxes for developing, testing and migrated the code to the production instance after testing.

Environment:Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

JAVA Developer Jul 10–May 11

H-Line, Chennai, India.

Responsibilities:

Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.

Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.

Involved in design and development of the application in n-tier fashion based on MVC architecture standards.

Developed data model and stored procedures.

Used JDBC for communicating with the database.

Responsible for maintenance and production support of the application documented design and functional aspects of the application.

SQL Developer Feb 09–Jun 10

Compunnel Software group, Chennai, India.

Responsibilities:

Database Administrator for Development, Test and Production servers with MS SQL Server 2000 on Windows 2000.

Installed, administered and secured SQL Server 2000 on Server and Clients.

Designed and implemented logical and physical data models using Visio and Erwin. Created database objects like tables, views, indexes etc.

Created and modified stored-procedures, triggers, cursors. Wrote T-SQL for the retrieval of the data. Created DTS package to export and import data from SQL Server to Access, text and EXCEL files.

Checked Performance Tuning, Indexing, Query Optimization. Generated reports using Microsoft Reporting Services.

Provided consultation to development teams. Documented SQL Server architecture and overall system network diagrams using Visio. Monitored Database using system tools.

Education: Bachelor of Computer Science and Information Technology.

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