Manager Quality
Resume:
MARISA K. SMITH
Milwaukee, WI 53202
********@*****.***
CAREER OBJECTIVE:
To lead, support, and develop an operational team focused on performance through creation of a continuous improvement culture and utilization of world class manufacturing principles and practices.
WORK EXPERIENCE:
MillerCoors LLC, Milwaukee, WI
Director Craft Supply Chain, February 2015-current
Building a cohesive team across three manufacturing sites producing cider, hops, and beer
Developed and executing strategy to increase flexibility, grow production capability, and reduce cost through people engagement, process stability, and investment in innovation (cider/soda production volume increase of >100 %, 8 new brand rollouts in 1st half of 2015)
MillerCoors LLC, Milwaukee, WI
Director Technical Excellence, February 2014-February 2015
Transformed a team of individual contributors with expertise in manufacturing excellence, packaging, warehouse, asset care, and utilities optimization into a continuous improvement powerhouse. This team developed and executed a 5 phase model to drive step change improvement in a large manufacturing environment ( 4.5 % waste reduction, 1 % efficiency improvement, 2% reduction in maintenance cost, 8% reduction in spare part inventory, 2% reduction in energy usage, and 3 % water reduction across 8 major facilities, 33% waste improvement and 3/5/7% line efficiency improvements achieved at focus plant within 9 months)
Led the entire Integrated Supply Chain (ISC) in utilization of World Class Manufacturing practices via the MillerCoors Manufacturing Way in all areas of operations and support (3% increase in team maturity assessment across all sites)
Built communities to facilitate, enable, and lead best practice sharing, creating a culture of continuous improvement across all ISC departments and business focus areas
Created, implemented, facilitated, and supported a problem solving culture through use of MillerCoors process and tools such as DMAIC, fishbone, 5Why, A3, etc.
MillerCoors LLC, Eden, NC
Brewing Department Manager, August 2013-February 2014
Led and developed a multi-level team of 60 operators, craft technicians, and salaried support personnel and leaders. Through team member and leadership development, 2 middle layer manager positions were successfully unoccupied
Achieved zero injuries, 1.5% improvement in Quality Index with tighter micro requirements, reduced customer downtime, and achieved an 11% reduction in waste
Delivered 7.5% favorability against a department budget of more than $12 million yearly
Implemented the initial stages of high performance work teams at the operator level (team led pre-shift meetings, operator SMEs, operator based maintenance, 5S and visual workplace, etc.)
Designed and began implementing a long term asset care strategy which outlined an organizational structure of expert maintenance skill levels, problem solving leads, innovation/capital investment drivers, combined with operator based maintenance enhancements to deliver an increased and sustainable level of asset care within all of the brewing areas
Maintained responsibility for the MillerCoors Manufacturing Way implementation (responsibilities as described below) across the entire brewery, modeling the way within the brewing department
Manufacturing Excellence Manager, July 2012-August 2013
Three time MillerCoors Brewery of the Year winner: 2010, 2011, 2012
2013 Association of Manufacturing Excellence (AME) Award recipient
Individually piloted role for all of Integrated Supply Chain as a part of brewery organizational design without additional staffing proposed
Maintained all responsibilities noted in Brewery Quality Services Manager (see responsibilities below)
Modeled, taught, and supported implementation of the MillerCoors Manufacturing Way. Led, facilitated, and supported the rise of a continuous improvement culture, 18% improvement in Global Evaluation of Manufacturing (GEM) maturity since 2011 year end
Led, managed, and developed two Manufacturing Development Specialists directly and 2 Training Specialists indirectly (in addition to Quality staff noted below)
Partnered with Human Resources and Learning and Development Manager to build people capability and teamwork, implement standardized work processes, and drive world class results. Benchmark facility for implementation and transition to brewery organizational design model including Process Leader development work and Change Management.
Brewery Quality Services Manager, May 2010-July 2012
Strategic development, implementation, and sustainment of quality initiatives across the facility such as Safe Quality Food certification, GMP, HACCP, Quality at Source, new product development, capital projects, etc. Led, managed, and developed a team of Quality Engineers, Quality Specialists, Manager of Product Quality, Manager of Packaging Quality, and Plant Sanitarian
Led Quality Management and Focused Improvement strategies/best practices within the facility, 13% increase in QM and 14% increase in FI since 2010
Drove customer satisfaction through increased right the first time quality by utilizing the MillerCoors problem solving (FI) methodology, 29% reduction in consumer complaints, 60% reduction in non-saleable product, and 3% improvement in Brewery Quality Index since 2010
9 of 19 MillerCoors Brewery Quality Awards won since 2010
Manager of Product Quality, January 2006-May 2010
Guaranteed quality of brewed malt beverages from raw material receiving through packaging filling process. Recruited, mentored, and led the performance and development of twelve salaried chemists, biologists, and engineers directly, and 2 quality specialists indirectly
Achieved zero injuries, maintained favorability to quality department budget, developed and initiated implementation of World Class Manufacturing in the areas of visual management, quality at source, 5S, etc. in the quality and brewing departments (laboratory was the 5S benchmark for the entire site)
Facilitated and supported all quality and process improvement activities in the Brewing area as well as all quality project support for new processes, materials, and brands (ex. Home Draft, Blue Moon, Coors Light, Alumitek)
Completed an 8 month developmental assignment as Packaging Quality Services Manager
Michelin Tire Corporation, Fort Wayne, IN
Stock Preparation Quality Manager, February 2005-January 2006
Guaranteed quality of extrusion, calendaring, bead forming, and cutting processes to ensure product quality and customer satisfaction, mentored and managed five process engineers and one college intern
Led World Class Quality Breakthrough Strategy activities and implementation, co-led a Lean Sigma/Kaizen event which resulted in a 25% reduction in rework material from a continuous extrusion line, a $191K savings per year. Led and participated in several cross functional problem solving teams using standard techniques (DOE, Six Sigma, Lean, etc.)
Facilitated implementation of ISO 9001, ISO14001 and TS16949 including development and facilitation of plant wide quality training module
Quality Assurance Semi-finished Materials Manager, April 2002-February 2005
Guaranteed the quality of all incoming raw and semi-finished materials through COA review and release testing methods, facilitated a material industrialization cross functional team, supervised 9 hourly union, and 1 salary in all compound and semi-finished testing in physical and chemical labs
Trained lab employees in 5S techniques and implemented in both testing labs
Supported implementation of ISO9001 and ISO 14001, piloted the facility’s electronic Corrective Action Request system, redeveloped weekly process/product audit program for shift QA technicians to ensure process and product compliance across entire facility
Successfully completed developmental role as Incoming Material/Shipping Business Unit Leader for 6 months while maintaining current responsibilities
Mixing Process Engineer, April 2001-April 2002
ncreased efficiency and right the first time quality through optimization of rubber mixing processes
Industrialized new mixes from pilot scale to full scale plant production
Production scheduled three continuous operation rubber mixing lines
Supply chain management of rubber chemical additives
Individual development included team leader support, absentee relief, etc.
Quality Technical Trainee May 2000-April 2001
Facilitated and supported project work at multiple plants across the US
Completed training program on tire design and manufacturing processes
Completed training program on Michelin business acumen
EDUCATION:
B.S., Chemical Engineering, May 2000
North Carolina State University, Raleigh, North Carolina
EXTRACURRICULAR:
Association of Manufacturing Excellence member and volunteer
United Way campaign support and co-lead
MBAA member
Southern Kingfish Association Lady Angler
Miscellaneous volunteer activities within the community
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