Manager Office
Resume:
Monique Bounds
***** *********** **. *** ****, MI 48237
**************@*****.***
Skills:
• Microsoft Suite(Word, Excel, Outlook)
• Quick Books Accounting Software
• Problem Solver
• Billing and Collections
• Accounting Concepts and Procedures
• Attention to Detail
• Scheduling
• Excellent Written & Oral Communications
• Data Entry
• Invoicing
• Insurance Verification
• Multi-Phone Lines
Education:
Oakland County Community College Royal Oak, MI
ASA/Concentration in Accounting 09/2009-12/2013
Pre-Legal Certificate
Experience:
Birmingham-Royal Oak Medical Group
Medical Receptionist Royal Oak, MI 05/2015-Present
Check-in urgent care and register patients to be seen by doctor in a timely manner.
Verify medical insurance, deductibles, and co-pays by phone or company website.
Collect and post payments by credit card, check or cash on EMR System.
Schedule, re-schedule, confirm or cancel appointments using EMR System.
Prepare chart, scheduling, and router for physicians for upcoming schedules and appointments.
Balance batch sheet, cash and cash drawer at end of shift.
Prepare front desk office and supplies for next day shift.
Comply with HIPPA policies and procedures.
Towne Mortgage Troy, MI
Receptionist 03/2015-Present
• Check and answer voice messages and forward to appropriate department or extension.
• Open, log and distribute incoming mail, Fed-Ex and UPS packages.
• In a timely manner, prepare outgoing mail for postage by sealing and stamping.
• Post payments and note accounts of walk-in and phone payments of mortgagors.
• Respond to mortgagors questions or concerns by e-mail or fax.
• Scan, make changes and note account of documents in GCC when borrower fax or e-mail proof of request of change to their account.
• Assist borrower with questions concerning their loan (statements, escrow, payments, taxes, and online payments).
Prodigal Son Production Detroit, MI
Business Administrator 03/2013-10/2014
• Responsible for assisting executive administration with proposals, mission statements and press releases.
• Create strategic methods to promote events, plays and concerts (radio, social media, television, flyers, ads).
• Recruit, screen and do assessments to determine if candidate qualify to be a part of the production company.
• Arrange appropriate sign-in sheets, greet potential and current cast members and direct to assigned department for rehearsal.
• Weekly conference calls with business team to evaluate and discuss progress of organization and address any questions or concerns regarding business decisions.
• Coordinate with business team discussing record of ticket count and sales.
In & Out Tax Service Southfield, MI
Tax Analyst & Auditor 12/2010-04/2012
• Overseen and monitored various tax office locations and informing office managers of data entered that would delay progression of tax preparations.
• Performed office duties such as answering phones, messaging, faxing, scanning and filing documents.
• Trouble-shooting tax software defaults of employees processing tax returns at other office locations.
• Computed data of weekly financial reports of office locations profitability regarding income tax fees.
• Printed and issued refund checks approved by financial institution and IRS.
• Assisted office manager with needed duties and assignments.
Angels at Home Health Care Farmington, MI
Health Aide 08/2010-12/2012
• Provided loving and caring environment for elderly and disabled.
• Prepared same and next day meals.
• Responsible for light housekeeping duties and laundry.
• Logged daily activities for next shift for personnel use.
• Assisted with bathing, dressing and medication.
• Scheduled client for appointments or other needed activities.
• Transported client to appointments or other needed errands.
Bravo Tax Services Oak Park, MI
Tax Preparer 12/2008-04/2010
• Greeted customers with warmth and friendliness.
• Reviewed requested documents of customers for use of accurate data entry.
• Processed and arranged brochures and necessary data information for incoming customers.
• Entered income tax data and advised customers of preparation, bank and e-filing fees.
• Answered questions and concerns relating to income tax issues or refunds.
• Printed or made copies of necessary documents for filing purposes.
• Transmitted completed tax return to financial institution and IRS for approval.
• Alerted customer when tax return was rejected by financial institution or IRS.
• Identified and validated customers time and date of issued refund check.
C.O.D. Wholesale, Inc. Detroit, MI
Office Manager 06/1999-07/2006
• Handled calls and messaging and routed them accordingly.
• Returned calls to grocery vendors pertaining to pricing and delivery orders.
• Received customer orders and set up new and existing accounts.
• Entered data of purchase invoice and billing orders for same and next day delivery.
• Prepared log sheets and assigned to warehouse employees for stock and delivery.
• Analyzed and computed vendor accounts payments received by customers.
• Reminded and entered data of unpaid collection of vendor accounts.
• Maintained high volume of cash and grocery orders of incoming customers.
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