Customer Service Manager
Resume:
Jennifer L. Saunders
Home: 540-***-****
E-mail: acp9aw@r.postjobfree.com
OBJECTIVE
To obtain a Project Management position with a focus on Organization and Training
WORK EXPERIENCE
September 2011 Project Manager, Ziiva Inc. (Prosperity Learning Management System)
To Present (Roanoke, Virginia)
Create a detailed work plan which identifies and sequences the items needed
to successfully complete the project
Develop a schedule for project completion that effectively allocates the
resources and assigning them appropriately
Ensure that all project information is appropriately documented
Provide reports on the project to the client
Ensure that the project deliverables are on time, within budget and at the
required level of quality
Review and provide estimates of professional services to the clients per their
request
Create, maintain and improve process and procedure
Execute the project according to the project plan
Monitor the progress of the project and make adjustments as necessary to
to ensure the successful completion of the project
June 2008 Loss Management Disputes Specialist, Wachovia Bank N.A.
To Nov 2010 (Roanoke, Virginia)
Handled service based calls for banking clients
Filed disputes per VISA regulations on check cards
Filed ACH disputes and ATM/PIN based disputes
Made recommendations to reduce and/or control risk
Issued provisional and permanent credits and waiving fees affiliated
October 2006 Mortgage Specialist, Wachovia Bank N.A.
to June 2008 (Roanoke, Virginia)
Handled service based calls for mortgage clients
general customer service
Provided solutions for loan related questions
Recorded and released mortgage documents
Produced up-sells for mortgage and deposit type products to prospective
clients (Top sales referrals – 3 million in loan volume)
September 2005 Assistant Manager/Manager, Limited Too
to December 2006 (Roanoke, Virginia)
Managed employees to better their development
(Assisted in both hiring and scheduling employees)
Assisted customers with retail sales and services
Managed audits and inventory
Promoted as ASL after two years of part time work which was followed by
promotion to Store Manager
February 2002 Customer Service/Sales Rep, National Diabetic Pharmacies
To September 2005 (Roanoke, Virginia)
Managed care for customers
Handled both incoming and outgoing calls for diabetic customers
Worked with insurance providers and printing call reports
Used up-selling techniques to sell monitors and other diabetic supplies
Assisted clients with offering right medication prescribed that qualified under
their insurance plan
EDUCATION
2001 Received Diploma from Arnold R. Burton Technology Center, Roanoke, Virginia
2009 Completed Real Estate Training Course from Long and Foster
2002 Graduated from Northside High School, Roanoke, Virginia.
SKILLS
Expert Customer Service/Sales experience for 9+ years
Management experience for 4 years
Expert computer experience for 10+ years
Analysis and problem solving skills
Adapt well to new environments
Communication skills
Teamwork
Personal management skills
Strong work ethic
REFERENCES
Available upon request
Contact this candidate