Management

Tammy Pleasant, MBA

**** ********** ******* ● Frisco, Texas 75034 ● 314-***-**** ● **********@*****.***

PROFILE:

A dedicated and performance-driven manager with progressive experience in leadership, training, and quality assurance, as well as budget forecasting and evaluation, visual merchandising, and process improvement. An analytical evaluator who identifies areas for growth and solves complex operational challenges, implementing forward-thinking strategies in support of organizational objectives. Utilizes strong communication skills to provide exceptional customer service, effectively ensuring customer satisfaction and long-term retention and positioning a business as an industry leader.

EDUCATION:

SAINT LOUIS UNIVERSITY, St. Louis, Missouri, M.B.A.

SOUTHERN ILLINOIS UNIVERSITY, Edwardsville, Illinois, B.S. Business Administration

PROFESSIONAL EXPERIENCE:

JCPENNEY/THE FOUNDRY BIG AND TALL DIVISION Allen and Frisco, TX

2011 to Present

Store Manager

Manage and coach 20 employees to ensure excellent customer service is achieved and maintained in all areas to maximize customer loyalty

Maximize sales and profits by ensuring all merchandise and visual merchandise programs are fully implemented

Exercise forward thinking to manage and retain customer relations

Complete employee performance evaluations

Evaluates sales results against sales plan and takes appropriate action

Represent the Company in service, civic, and charitable events to establish community spirit and favorable relations

Served as human resources liaison for software conversion

Earned continual recognition as top store in division based on overall performance

Assistant Store Manager

Achieved satisfactory ratings on company audits by ensuring that staff adhered to policies and procedures

Consistently exceeded company sales goals by 25% through collaboration with internal and external partners

Partner with Human Resources to hire and train qualified associates

Plan, prepare, and create work schedules, based on budgets and workloads

Recognized continuously by company president for outstanding customer relations and leadership

WALGREENS

Saint Louis, Missouri

2008-2011

Assistant Manager

Resolve Customer Service Issues by professional interaction, completing returns and making pricing decisions

Supervise 12 employees in sales and inventory control

Provide training and in the areas of customer service and company policies and procedures

Administer product placement for maximum visibility and sales; setting promotional aisle, end stands, and side panels

Complete resets and revisions based on the department specifics

Manage the inventory by tracking depleted merchandise and verifying the accuracy of reported product to control shrinkage

FLINT HYDROSTATICS, INC.

Memphis, Tennessee

2000-2003

Marketing Coordinator

Supervise administrative personnel assigned to marketing, sales and customer service

Plan and coordinate the marketing of heavy farm and construction equipment products and rebate offers

Coordinate and schedule departmental assignments for 5 employees

Responsible for hiring and terminating support personnel

Purchase parts and equipment from vendors

ALLTEL COMMUNICATIONS

Little Rock, Arkansas

1997-1999

Call Center Trainer

Develop and maintain materials for training manuals providing instructions on how to satisfy customer requests

Conduct technical and phone skill training for new hires

Provide coaching for new hires on effectiveness and quality of calls

Prepare tests for trainees to determine skill level

Document, maintain, and track individual progress of trainees

Create performance metrics to evaluate needs for existing employees

MERCANTILE BANK

Saint Louis, Missouri

1995-1997

Customer Service Trainer

Design and maintain materials for training manuals

Evaluate training needs based on customer feedback and management recommendations

Monitor and coach employees on effectiveness and quality of calls

Test trainees to determine level of understanding

Provide technical and phone skill training for up to 20 trainees per class

Participated in customer service database conversion of over 10,000 customer records

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