Customer Service Sales

Barbara A. Sanchez

**** ********** **.

Alamogordo, NM 88310

Phone: 575-***-****

Email ***************@*****.***

Sales and Customer Service Specialist with 12 years of experience

combining listening skill and customer service expertise in Phone Sales

and Customer Service call center. Customer and Personal Service

Skills Education

Good listening skill High School Diploma

Clerical Deming High School

Writing skills 1974

Active listening skill Deming, NM

English Language

Computers and Electronics

Judgment and Decision Making

Critical Thinking

Reading Comprehension

Vision Broadcasting

Alamogordo, NM

Receptionist

2007 Present 2015

Greet people entering establishment, determine nature and purpose of visit, and direct or escort them to specific department.

Perform administrative support tasks, such as proofreading, or operating

calculators or computers to work with pay records, invoices, balance sheets,

or other documents.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Receive payment and record receipts for services.

Operate telephone switchboard to answer, or forward calls, providing

information, and taking messages. File and maintain records.

Transmit information or documents to customers, using mail, or facsimile

machine.

1-800-Flowers.com calling center

Alamogordo, NM

Sales and Service Specialist

2001 2014

Take order information over the phone using computer keyboard.

Confer with customers by telephone to provide information about products or

services, take or enter orders, cancel orders, or obtain details of complaints.

Log customer interactions or transactions, recording details of

inquiries, complaints, or comments, as well as actions taken in customers account.

Check to ensure that appropriate changes were made to resolve customers'

problems.

Refer unresolved customer grievances to supervisor for further

investigation.

Resolve customers' service or billing complaints by performing activities such

as exchanging merchandise, refunding money, or adjusting credit card

charges.

Complete change of address records, or issue service discontinuance

orders, using computers.

Send and respond to customers emails for resolutions to their order placed.

Listen to customers complaints to resolve an issue with their order, providing

a fair resolution.

Contact this candidate