RANDI R. CARROLL

Watertown, NY *****

Cell: 910-***-**** Email: acp95t@r.postjobfree.com

Security Clearance - Active Secret

PROFESSIONAL SUMMARY:

Inventive technical advisor in the area of office and administration responsibilities with a passion for aiding individuals in professional and personal growth. Twelve years of diverse experience in information management, personnel management, supervision, administrative support, finance management and individual/group counseling experience with the ability to effectively thrive and succeed in a fast paced environment.

JOB-RELATED SKILLS:

English: advanced

Micro-Soft Office Suite

Type approximately 60 words per minute

Strong work ethic

Positive attitude

Good communication skills

Customer service orientated

Teamwork skills

Self-management skills

People skills

Growth mindset

Interpersonal relationship skills

Time-management

Resilience

ACADEMIC EDUCATION:

Masters Level (15 semester hours), American Military University, Charles Town, WV

Major: School and Guidance Counseling

Bachelor Degree (BS), Troy University, Troy AL Major: Social Science, Minor: Military Science (October 2011)

EXPERIENCE:

Technical Advisor/Fund Manager August 2007 – Present

U.S. Army Various Locations/Ft. Drum, New York

Direct, indirect supervision, and leadership of over 35 entry to executive level personnel.

Provides service unit orientation to all new employees by providing and processing appropriate documents.

Accountable for actions regarding promotions, awards, and disciplinary when necessary for employees and co-workers.

Creates spreadsheets, workbooks, charts, slides, or graphs, using the most current desktop software.

Updates and maintains job-related databases in a timely manner.

Troubleshoots office automation equipment (i.e printers, digital senders, and computers).

Designs databases using desktop computer software to meet customer needs.

Develops recommendations/solutions to problems or issues based on analysis of pertinent information.

Creates tailored and targeted briefings on organizational performance issues for delivery to senior managers and/or external audiences; submits new approaches to deal with emerging issues; conducts impromptu briefings to senior Agency managers.

Effectively uses network resources to provide advice and guidance on complex issues; resolves conflict with coworkers and/or subordinate employees.

Personally accomplishes or guides others in identifying and collecting information to resolve a wide range of highly complex issues or problems (i.e. reorganizations, new initiatives, and start up activities).

Communicates with and educates colleagues, supervisors and employees about HR program goals and objectives.

Effectively serves as subject-matter expert for highly complex and/or significant activities or programs; assesses organizational decisions for impact on the workforce.

Prepares, types documents, screen correspondence and other documents using automated Microsoft Office Suite; proofread documents to ensure proper format, grammar, typographical accuracy, and conformance to procedural style.

Route matters requiring action by managers and/or staff and follow up to ensure that actions are completed.

Evaluates procedures and processes, and implements the most productive means to accomplish the work or recommends solutions to senior management (i.e. Colonels and Lieutenant Colonels.

Presents briefings to high-level government officials, leaderships, and consulting groups.

Exercises responsibility as an independent specialist for planning, coordinating, and performing a recognized administrative or management function, and for analyzing and advising on changes in policies and resources that affect program objectives.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Accomplishes information systems staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Accountable for the procurement and purchasing of supplies, materials, and services with the Government Purchase Card (GPC) worth $250,000.

Determines if requests are appropriate and meet GPC program conditions. Makes approved purchases by phone, catalog, internet or over the counter.

Maintained and advised on a three hundred thousand dollar $300,000 office budget.

Received and posted documents to accounting and budget systems.

Processed over $200,000 worth of checks for payment and pay for invoices.

Maintained financial files, records, and prepared financial reports; reviewing contracts, invoices and reports.

Coordinated volunteer, part-time, and other personnel for vacant positions and ensuring that they receive new hire orientation and training.

Acts a physical security officer for the company. Gathers, collects data, and prepares responses to requests for service reports for supervisors.

Executive/Administrative Assistant May 2003-August 2007

U.S. Army Various Locations

Scheduled meetings and interviews, coordinates videoconference and teleconference calls; assists with public event logistics.

Made and modified travel arrangements; preparing travel vouchers; making airline and hotel reservations, and preparing travel reimbursements.

Established and maintained files and correspondence and maintained office supplies.

Received calls, greeted visitors, and directed to supervisor or staff those contacts needing their attention or action.

Advised staff on administrative and procedural issues and made recommendation for changes to administrative policies.

Conducted project kick off meetings, communicated individual roles and project expectations, ensuring that all project team members had the tools and training required to perform effectively.

Ensured efficient and effective time management practices for key office personnel. Operated communication equipment and digital reporting systems.

Maintained and managed supervisor’s calendar and scheduled appointments based upon knowledge of supervisor’s interest and commitments.

Consulted with the supervisor on priorities and unusual situations.

JOB-RELATED TRAINING:

SharePoint 2010 –Dec 2014

Digital Training Management System (DTMS)- Feb 2015

Defense Travel System (DTS)- 2005-present

Information Assurance

Information Management Officer

Senior Leadership and Management Development Course –Feb 2010

Advanced Leadership and Management Development Course (Distinguished Honor Graduate)- Feb 2009

Resource Management Course- Feb 2013

Staff Operations Course (top 20%)- Aug 2012

Action Officer Development Course-Jan 2004

Manager Development Course-Nov 2003

Equal Opportunity Leadership Course (EOLC)- Feb 2014

Support Cadre Training Course (SCTC)- Jan 2006

Introductory Leader Development Course- Aug 2005

Defense Basic Preservation and Packing Course- Aug 2004

Applied Suicide Intervention Skills Training (ASIST) Instructor- Oct 2013

Recycling Coordinator- Jul 2014

Key Custodian-Jun 2014

Physical Security Officer- Apr 2014

Health and Safety Officer- Sep 2013

Hand Receipt Holder- Sep 2013

Ask, Care, Escort (ACE) Suicide Intervention Training-Jul 2011

Supervisor Development Course

Advanced Skill Training- May 2003

AWARDS:

2012 President’s Volunteer Service Award

2005/6/7/8/13 Army Commendation Medal (Silver OLC)

2005/7/9 Army Achievement Medal (2 OLC)

2006/2009/2013 Army Good Conduct Medal (3rd Award)

2008 Iraq Campaign Medal (Bronze Star)

2005/2012 Military Outstanding Volunteer Service Medal (Bronze Star)

PROFESSIONAL PUBLICATION:

Installation Management Command-Atlantic Region Chaplain Assistant Non-Commissioned Officer In-Charge (NCOIC) Guide

EDUCATIONAL AND PROFESSIONAL AFFILIATIONS:

Golden Key International Honour Society (top 15%)

Association of United States of America (AUSA)

COMMUNITY INVOLVEMENT:

Wounded Warrior Program: Sponsor and Program Manger for the 21st Theater Sustainment Command (TSC) for the Wound Warrior Program in Landstuhl, Germany.

Better Opportunity for Single Soldiers (B.O.S.S): Primary representative for the 21st TSC and Treasurer for the Garrison B.O.S.S program, Kaiserslautern, Germany.

Kaiserslautern High Mentorship Program: Mentor and tutor for the high school students, Kaiserslautern, Germany, 21st TSC.

Taegu, Korean Community: Feeding the homeless, tutor for Korean students, and home visitation program.

References and Additional Information Available upon Request

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