Sales Customer Service Sales Management
Resume:
Intertape Polymer Inc.
Ref: Territory Sales Manager
Dear Sir/Madam,
I am very interested in knowing more about the above noted position.
I have had a very successful sales and sales management career with Bell Canada (Mobility) (20+ years) and now am looking for a new challenge. Fifteen of those years were spent in managing sales teams of varying sizes, and in managing the operations of the sales group, including planning, coaching, incentives, analysis of performance, and hiring/releasing. I have extensive experience with salesforce.com as a CRM.
Although I do not have experience in this industry, I do have a wealth of work experience with distributor networks and as a distributor (both from the wireless industry).
My elevator pitch:
I work very well in a team environment and have coached sales teams and third party sales agencies successfully for fifteen years.
I take the time to fully understand and to look at opportunities from every angle – I am a creative and flexible problem solver.
I manage personalities and opportunities from the perspective that everyone is trying to accomplish something beneficial, and my communication style is non-confrontational. This results in exceptional customer service.
I am very competitive, but you will see me as understated and confident. I treat all opportunities with appropriate urgency.
Importantly, I am looking for a great challenge and if I believe I can help your organization, I will be flexible in negotiating a compensation package. I am anxious to add benefit to your organization and I commit to doing what that takes.
I am readily available, and can provide references upon request.
Best success,
Jim Ruggles
James (Jim) Ruggles 416-***-**** acp95j@r.postjobfree.com
@RugglesJim
ca.linkedin.com/pub/james-ruggles/2/961/22a
Executive Summary:
Proven expertise and a great respect for sale team management as a means to profitable growth in any business.
20+ years experience in managing a full portfolio of wireless telecom services and customer service in Small, Medium, Enterprise and Government/Broader Public Sector accounts.
A creative thinker and problem solver, with the ability to see the big picture.
Key Strengths:
• Excellent balance between the customer and the corporation • Relationship management expertise at all levels.
Calm and deliberate decision maker under pressure.
• Empathy, Loyalty and Humility
• Ability to break down complex issues into easily understood concepts in resolving customer’s issues / concerns
• Detail minded and analytical but not obsessive
• Results oriented attitude
CRM experience.
Career History:
Bell Canada (Bell Mobility)
National Accounts Sales Manager
1995 - 2014
Ensured corporate sales teams ranging from 5-15 sales executives met quarterly and annual quotas for network services contracts, professional services, wireless devices, and peripheral application solutions. Customers were national and regional, in all business and government verticals.
Managed sales process and periodic reporting using Salesforce.com. including opportunity status, funnel health, and sales executive performance.
Ensured proper and ongoing development of sales and support people, to incent success in achieving targets and bonuses.
Consulted closely with Marketing in planning and launch of the best products and services to all customers in a timely fashion.
Collaborated with 1) customers to ensure stability and accuracy on execution, using structured account planning and review sessions, and 2) senior management to ensure full disclosure, and to gain consensus/direction, and 3) the dealer channel, to ensure proper hardware solutions and after sales service.
Special Projects: coordinated the merger of sales and marketing functions of Aliant Mobility into
Bell Mobility.
Negotiated capital cost sharing arrangement for wireless service build in
remote areas of Northern Ontario.
Bell Canada (Bell Mobility)
Corporate Sales - Account Executive
1990 - 1995
Front line sales responsibilities for assigned vertical markets, specifically, prospecting, relationship building, proposing, negotiating, winning and implementing business and ensuring great customer service after the sale. Business was quota driven. Verticals included Insurance, Financial, Manufacturing, Technology, Pharmaceutical, Government (municipal and federal), Transportation, Professional Services.
New Brunswick Telephone Co. Ltd.
Provincial Sales Manager - NBTel Cellular 1989 -1990
Direct frontline responsibility for all cellular telephone subscription sales from the direct sales force in the province, and from the dealer network, from the initial launch date in May 1989. Achieved over 300% of objective in the first year and over 80% market share.
Participated in the national coordination body of provincial telephone companies, Cellnet Canada, to ensure adherence to national marketing plans and policies, and initiatives.
New Brunswick Telephone Co. Ltd.
Product Manager - Wireless Radio Services
1986 - 1989
As Product Manager, ensured the evolution of best product and service offerings, and so maximized profit. Annual budget development, forecasts, all aspects of marketing, and management of third party vendors were included in duties. Services included Private Radio, Community Radio Service, all Paging services, Autotel, and CCTV services.
Researched and wrote the original market plan for the launch of cellular telephone service in 1988/89 as a special project, including the recruitment/contracting/training of a dealer network and the building of a direct sales force
Irving Oil Limited
Internal Audit, IT Project Management and Training, Sales
1980 - 1986
Ensured companies bulk storage locations adhered to daily process for sales, delivery, and warehousing of all products, including oil, gas, jet fuel, lubricants, grease, automotive engine parts and tires.
Managed conversion from manual to online processing of accounting from these same branch locations (98 locations in Atlantic provinces), and worked as part of the helpdesk function in supporting them.
Was project manager for the re-engineering of processes for all of Irving Oil Limited, and Atlantic Speedy Propane (offline and online business processes). Project managed the merger of Moncton Utility Gas into Atlantic Speedy Propane. These initiatives resulted in annual savings of over $3 million.
Bought and sold refinery by-products (butane, propane, sulphur) as part of the group managing refinery production of oil and gasoline products at the Saint John Oil Refinery.
Accomplishments:
14 Presidents Club wins for overachievement of mid - year or year end objectives.
Negotiated and executed new contracts and renewals for over 300 of Bell's largest customers in all vertical segments). Value of these contracts ranged from $50k to over $3M annually.
Negotiated and executed 3 and 5 year wireless service agreements with the Ontario Provincial Government and Ontario Broader Public Sector, for three successive terms.
Developed and executed the market plan for wireless service in New Brunswick, capturing more than 80 percent market share in first year.
Consulted as part of a team that gained a 20% staff reduction and over $3 million in annual savings through a business re-engineering project with Irving Oil Limited.
Education:
• Acadia University - Bachelor of Business Administration (Econ & Mktg)
Other related coursework:
• Predictive Index- PI Worldwide (Certified Analyst)
• Leadership Conversations, Speaking as a Leader - Humphries Group
• Leading to Success with Emotional Intelligence - Marko Consulting
Services
• Communicating to Influence Change - The Kiely Group
• Effective Negotiating - The Karrass Group
• Leadership and Management Program - Compass Performance
Strategies
• Behavioural Interviewing - Behavioral Technology Inc.
• Principle Centered Leadership(7 Habits) - Covey Group Consulting
• Managing the Sales Force - Schulich School of Business, York
University
• Professional Selling Skills (Xerox) - Learning International
Volunteer Work:
. Board of Directors NB Heart and Stroke Foundation
. Board of Directors Heart and Stroke Foundation of Hamilton
. Board of Directors Saint John Loyalist Days Festival
. Volunteer organizing committee - various golf tournaments and curling
bonspiel
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