Post Job Free

Resume

Sign in

Customer Service Sales Representative

Location:
United States
Posted:
June 17, 2015

Contact this candidate

Resume:

DARRYL A. LOPEZ Presentation of Qualifications

**** ***** **.

Austell, GA 30168 678-***-****

OBJECTIVE A challenging Technical Support position where my related experience, training, education, and proven abilities will offer opportunity for contribution and advancement.

PROFILE A highly qualified and dedicated Customer Service Professional offering versatile strengths, and a record of successful job performance. Demonstrating effective skills in: analyzing, planning, attention to detail, organizing, coordinating, facilitating, supervising, managing, marketing, customer service, client relations, knowledge of consumer trends, and financial administration.

•Strong interpersonal skills and rapport building abilities; able to establish excellent client/customer relations through immediate response and exceptional service…

•Sincerely enjoy the challenge of providing high quality customer and client services…

•Special talent for identifying clients’ needs and presenting effective solutions…

SUMMARY OF QUALIFICATIONS

Education BRONX COMMUNITY COLLEGE, Bronx, NY

Business Administration, 1973 – 1975

Training Cisco Router Training, March 2013

Customer Service Skill Workshop, June 2014

SIP Trunking Workshop, November 2014

Voice & Data Training Workshop, July 1999

MPIS Training, April 2002

Cable Training, November 2014

Network

Professional Sprint, Digital Transmission Workshop, February 1994

Development Sprint, Circle of Excellent Participant, April 1990

Sprint, Communications Skills, December 1989

Sprint, Miniversity Advance Selling Skills, June 1989

Sprint, Telemarketing Selling Skills Workshop, April 1989

Awards/Achievements Sprint, President’s Club, 1991

Sprint, Team Player Award, May 1990

Sprint, President’s Club, 1989

Sprint, Golden Attitude Award, August 1989

Sprint, Future Star Award, February 1989

Sprint, Achievers Club, 1988

Sprint, Top Sales Representative, December 1988

Skills and Excellent verbal and written communication skills… Well organized…

Strengths A professional appearance/attitude… Self-motivated… Team player…

Achieves corporate and job objectives… Energetic… Determined…

Strong analytical and deductive reasoning skills… Responsible…

Goal setter and achiever… Dependable… Results oriented…

PROFESSIONAL EXPERIENCE

SPRINT

BUS TECHNICAL SUPPORT REP. II (5/99 to 1/23/15)

•Manage customer and carrier trouble tickets through various trouble ticketing tools and portals for data and voice including DS-1, DS-3, DSL, P2P, MPLS, Ethernet SIP Trunking IP VPN.

•Troubleshoot customer networking issues and equipment including, Routing, Bandwidth, Utilization, Latency, DNS and other networking access problems.

•Provide Front line call support for technical support.

•Drive Escalations with Carriers to ensure timely resolution and service Restoral.

SPRINT Atlanta, GA

Sr. Field Support Specialist (12/95)

•Responsible for all customer service functions regarding Southern area 800 customers, tracking all orders, database maintenance, taking orders, cancellations, and disconnects…

•Investigate and resolve all account discrepancies and relate information to customers in a timely and accurate manner…

Technical Support Representative (5/92 to 12/95)

•Managed National customer base, serving as intermediary between customer and technical support staff…

•Researched and facilitated repair of dedicated and switched services…

Senior Sales Representative (2/87 to 5/92)

•Marked long distance service to high volume customers on nationwide basis…

•Provided technical support and product information to new accounts…

Outbound Sales Representative

•Introduced U.S. Sprint’s telecommunications services to corporations via telephone on nationwide basis…

•Processed accounts on Wang VS100 computer…

REFERENCES Furnished on request.



Contact this candidate