DARRYL A. LOPEZ Presentation of Qualifications
Austell, GA 30168 678-***-****
OBJECTIVE A challenging Technical Support position where my related experience, training, education, and proven abilities will offer opportunity for contribution and advancement.
PROFILE A highly qualified and dedicated Customer Service Professional offering versatile strengths, and a record of successful job performance. Demonstrating effective skills in: analyzing, planning, attention to detail, organizing, coordinating, facilitating, supervising, managing, marketing, customer service, client relations, knowledge of consumer trends, and financial administration.
•Strong interpersonal skills and rapport building abilities; able to establish excellent client/customer relations through immediate response and exceptional service…
•Sincerely enjoy the challenge of providing high quality customer and client services…
•Special talent for identifying clients’ needs and presenting effective solutions…
SUMMARY OF QUALIFICATIONS
Education BRONX COMMUNITY COLLEGE, Bronx, NY
Business Administration, 1973 – 1975
Training Cisco Router Training, March 2013
Customer Service Skill Workshop, June 2014
SIP Trunking Workshop, November 2014
Voice & Data Training Workshop, July 1999
MPIS Training, April 2002
Cable Training, November 2014
Network
Professional Sprint, Digital Transmission Workshop, February 1994
Development Sprint, Circle of Excellent Participant, April 1990
Sprint, Communications Skills, December 1989
Sprint, Miniversity Advance Selling Skills, June 1989
Sprint, Telemarketing Selling Skills Workshop, April 1989
Awards/Achievements Sprint, President’s Club, 1991
Sprint, Team Player Award, May 1990
Sprint, President’s Club, 1989
Sprint, Golden Attitude Award, August 1989
Sprint, Future Star Award, February 1989
Sprint, Achievers Club, 1988
Sprint, Top Sales Representative, December 1988
Skills and Excellent verbal and written communication skills… Well organized…
Strengths A professional appearance/attitude… Self-motivated… Team player…
Achieves corporate and job objectives… Energetic… Determined…
Strong analytical and deductive reasoning skills… Responsible…
Goal setter and achiever… Dependable… Results oriented…
PROFESSIONAL EXPERIENCE
SPRINT
BUS TECHNICAL SUPPORT REP. II (5/99 to 1/23/15)
•Manage customer and carrier trouble tickets through various trouble ticketing tools and portals for data and voice including DS-1, DS-3, DSL, P2P, MPLS, Ethernet SIP Trunking IP VPN.
•Troubleshoot customer networking issues and equipment including, Routing, Bandwidth, Utilization, Latency, DNS and other networking access problems.
•Provide Front line call support for technical support.
•Drive Escalations with Carriers to ensure timely resolution and service Restoral.
SPRINT Atlanta, GA
Sr. Field Support Specialist (12/95)
•Responsible for all customer service functions regarding Southern area 800 customers, tracking all orders, database maintenance, taking orders, cancellations, and disconnects…
•Investigate and resolve all account discrepancies and relate information to customers in a timely and accurate manner…
Technical Support Representative (5/92 to 12/95)
•Managed National customer base, serving as intermediary between customer and technical support staff…
•Researched and facilitated repair of dedicated and switched services…
Senior Sales Representative (2/87 to 5/92)
•Marked long distance service to high volume customers on nationwide basis…
•Provided technical support and product information to new accounts…
Outbound Sales Representative
•Introduced U.S. Sprint’s telecommunications services to corporations via telephone on nationwide basis…
•Processed accounts on Wang VS100 computer…
REFERENCES Furnished on request.