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Manager Customer Service

Location:
Jacksonville, FL
Posted:
June 17, 2015

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Resume:

Thomas Johnson

*** *. ***** ******* **. Saint Johns, FL 32259 706-***-**** acp929@r.postjobfree.com

A Highly Experienced and results driven manager of both People and Processes with great attention to Quality Control, Customer Service, and the Bottom Line. Strong communication skills with proven abilities to organize and develop teams to achieve success and meet set objectives. Strong Information Technology background across multiple platforms and much hands-on business experience has provided for a proven track record of accomplishments and efficiency gains.

Professional Experience

2014 – Present

Manufacturing Manager International Flavors & Fragrances (Jacksonville, FL)

Accountable for 7 managers and 28 hourly employees operating 24/7 chemical manufacturing facility

Manage Responsibilities for Production, Shipping, and Packaging departments

Responsible for $12.5 million operational budget

Primary Training Coordinator/developer for manufacturing departments

2008 – 2014

Production Manager International Flavors & Fragrances (Augusta, GA)

Managed all Chemical Plant Activities as acting site manager through closure of facility to include state and federal regulatory interactions

Responsible for 4 managers and 27 hourly employees with dotted line responsibilities for Technical and Supply Chain Groups.

Responsible for all Production Activities as well as adherence to budgeted volumes and customer service goals based on inventory of finished product.

Managed $7 million budget across two cost centers

Responsibilities included all developmental, hiring, disciplinary, and termination decisions

Re-Structured disciplinary policy to rate consequences based on severity and developed escalation scales.

Re-organized the Production department to reduce team sizes and integrate Shift Managers into the Technical Group

Redesigned Production and Supply Chain Training program and Progression Paths

2004-2008

North American Regional Distribution Manager International Flavors & Fragrances (Augusta, GA)

Responsibilities included managing two newly established 3rd Party distribution centers (Morrisville, PA and Savannah, GA) as well as import/export/domestic freight to and from.

Accountable for $8 million distribution budget

Managed on-site average inventories of finished product ($20 million)

Net sales from DCs averaged $100 million

Established Distribution Team across four states, Europe and Asia

Developed procedures/guidelines to ensure efficient operations

Implemented Cycle Counting and Physical Inventory programs to ensure greater than 99% accuracy

2001-2008

Supply Chain Manager International Flavors & Fragrances (Augusta, GA)

Managed Supply Chain group which included Production Planning, Raw Material Planning, Shipping, Receiving and packaging/drumming for the Augusta Site

Global Team Member for Sales & Operations Planning (S&OP) design and implementation

Started up and staffed on-site logistics facility

Accountable for $2 million annual operating budget

Trained and started up export shipping department

Project Manager to implement SAP Warehouse Management for Augusta Site

2001-2014

Network Administrator International Flavors & Fragrances (Augusta, GA)

Managed site network and communications infrastructure

Project Manager for design and implementation for site Document Control system

Project Manager for multiple telephone, server, software, and infrastructure upgrades

Site SAP Super User

1998-2001

SAP Design and Implementation Team Member International Flavors & Fragrances (Hazlet, NJ)

Team Member for design and implementation for company Production Process Module

Trained hundreds of users across seven sites in the US, Canada and Europe prior to implementations

Fluent in the following SAP Modules: PP, QI/QM, WM, MM, SD, FICO

Education

2007 – BS Math/Computer Science University of South Carolina-Aiken

Military

1988-1994 United States Marine Corps

Achievements

Motorola 6-Sigma Greenbelt

IFF People Leader Program Graduate

Civic Involvement

Aiken Technical College Board of Trustees – Board Member (2010 – 2013)

Youth Volunteer Baseball, Basketball, and Football Coach



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