Customer Service Project
Resume:
Muhammed Asad Khan
Mississauga, ON L5N 6E6
acp91k@r.postjobfree.com
linkedin.com/in/muhammedasad
PROFILE
Business/Development oriented IS professional with extensive years of proven skills and experience, offering a strong background in IBM Mainframe leading edge analysis/programming technologies. A successful track record of utilizing formal methodologies in software engineering, project management, and business process reengineering. Possesses excellent qualifications in system analysis, design, feasibility study, requirement gathering, technical writing, product analysis, user training and software development and implementations.
I strongly believe in achieving results through team building and working as an effective team member. With solid IT development SDLC knowledge, project management experience and motivation to succeed.
Skills Highlights includes:
Project / technical management
Recognized team leader
Innovative and proactive
Excellent communicator and skilled mentor/trainer
IT operations management
TECHNICAL HIGHLIGHTS
Programming Languages and Software
COBOL II, COBOL III, DB2, SPUFI, ENDEVOER, FILE-AID, SELCOPY, Tracemaster, SyncSort, ICETOOL, XTRACE, WINSQL,, QMF-SQL, FTP, VSAM, JCL,RACF,ACF2, Knowledge of PEPOLESOFT,Toad Oracle
Operating System
IBM ZOS 1.13, DB2 ZOS 9.1, CICS IS 3.2, MVS, TSO/ISPF, ISPF, MSDOS, Windows 95, 98, 2000, XP
Hardware
Mainframe 390/ES/9000, IBM 4381
PROFESSIONAL SUMMARY
Blue Cross Blue Shield, Detroit, USA Nov 2014 – Apr 2015
System Analyst
Manage projects and team effort to deliver Code developed in IBM Mainframe, DB2, Oracle, SQL, COBOL, JCL etc and any other platform to meet client requirements. Solve business problems, write specs, design system and developed technical documentation as required to deliver the project.
Data validation and testing for DQ tickets/error analysis based on business requirements, Interface Control Document (ICD), Business rule and other related documents.
Extracting required data from External Data Gathering Environment (EDGE) complete and loading it to sandbox for each error assigned.
Involved interacting with business users to resolve data quality problems using techniques such as root cause analysis as well as collecting user requirements.
Involved with daily status report and weekly touch point meeting with business to identify errors and fix those errors.
Involved in design, collect, analyze, and report on data quality.
Documentation of Centers for Medicare and Medicaid Services (CMS) and Altegra errors and presenting it in weekly touch point meeting.
Verifying and validating CMS and Altegra errors and providing solution approaches to fix those errors to IT team.
Working with IT team to fix data quality issues and Writing complex query on Toad to validate data.
Canadian Imperial Bank Of Commerce, Toronto, Canada Oct 2013 – Jan 2014
Contractor (Information Security)
Participated in developing, testing and implemention of New Entitlement Reporting System used Mainframe TSO, JCL, CICS, DB2 and COBOL
Involved in Analysis, Design, Coding, Testing and Implementation of Information Security System using Mainframe hardware TSO, JCL, CICS, DB2 and COBOL.
Responsible for DAP Account and Orphan Account reconciliation.
NORTHBRIDGE FINANCIAL CORP., Toronto, Canada Sept 1996 – Nov 2012
Team Lead/Lead Programmer Analyst
A subsidiary of Fairfax financials providing extensive insurance products throughout North America
Responsible for project management activities on assigned projects, RACF security for the system, Analysis, design and development on DB2, CICS and COBOL, Conversion and integration of acquired businesses, overall optimization of system functions, provided on call support for daily cycle.
Design and developed the overall system RACF security for related functions in the system.
Introduced online screens(CICS) replacing batch processing by developing COBOL programs which updated DB2 databases from different existing tables which improved accuracy, saved time and ease of use.
Using work breakdown structure defined the work into smaller manageable tasks in order to achieve milestones for different targets.
Involved different stakeholders to analyze, define scope and prioritize all changes going through the SDLC.
Transition and knowledge Transfer of Mainframe code to Production support team,
Actively engaged in all the conversion efforts for acquisitions made by the organization in order to effectively integrate the business in a seamless fashion.
Supervised and trained developers, reviewed code and technical design documents to effectively execute rigorous project plans.
Supervised development of upgrade conversion, delegated tasks, executed proper change management functions, reviewed testing results, implementation techanical fixes and changes and provided weekly status updates to all stakeholders ensuring project success.
Perform impact Analysis, designed, constructed, tested and implemented Customer Product Summary (CPS) application to enhance customer service efforts and to have as much data input capability of customer conversations used by different related functions of the system for maximizing efficiencies.
Involved as a lead analyst programmer in analyzing, designing and development of the Customer Billing System to provide enhanced services to billing processes and to add a new five year policy by designing new DB2 screens and to interface it with existing policy expiry schedules.
Acted as liaison between Policy Management System department and Direct Bill System department by working with the team of PMS developers to technically and functionally enhance the process within PMS interface to be effectively used by the existing Direct Bill System.
Worked closely with BA’s and QA group to ensure a thorough unit testing document was submitted for each project which helped in overall quality maintenance throughout project life cycle.
Conducted a project for overall optimization of the data requirements which improved the system efficiencies by 70% and helped improve overall effectiveness of the work flow.
Active member of Disaster Recovery team.
Create sequential files from Mainframe and transfer to COGNOS and vice versa.
ROYAL BANK, Toronto, Canada Mar 1996 – Aug 1996
Sr. Consultant
Worked with VIASOFT on Year 200 project, Analyzed, designed, constructed, tested and implemented changes to Bank’s Credit System used COBOL,DB2 and JCL.
ALRAJI BANK, Saudi Arab 1991 – 1996
System Analyst
ALLIED BANK OF PAKISTAN, Karachi 1987 – 1991
System Analyst
Eastern Federal Union INSURANCE, Karachi, Pakistan 1985 – 1987
Programmer Analyst
NATIONAL BANK OF PAKISTAN, Karachi, Pakistan 1982 – 1985
Programmer
EDUCATION
Masters in Applied Mathematics, Pakistan - 1981
TRAININGS / CERTIFICATES
IBM VSE/VSAM Design and Implementation
IBM CICS/VS Application Design
DB2 SQL Workshop
Getting People to work together
Xpediter/CICS & Abend-Aid/CICS MVS Training Course
Tracmaster
INTEREST/COMMUNITY INVOLVEMENT
Organizer for fund raising Walkathon on Family Day for Credit Valley Hospital
Actively involved in social and community services
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