Customer Service Project

SPHURTHI

Contact: 210-***-**** E-Mail: **********@*****.***

SUMMARY

Recent master’s graduate of Chicago State University’s MS in Computer Science Program whose academic credentials are reinforced by hands-on programming experience gained during work on projects.

Consistently commended by professors, strong grasp of technologies and attention to detail.

Known as a self-starter, team player and multitasker; strive to consistently exceed expectations.

Quick learner by respect to latest technology, most excellent put into practice and system.

EDUCATION

Chicago State University Chicago, Illinois Master of Science, Major in Computer Science, 2015 with 3.5 GPA.

Master’s Project: Earned “A” grade on Order Management System.

Jawaharlal Nehru Technological University Hyderabad, India Bachelor’s in Electronics and Instrumentation, 2013 with 3.15 GPA.

TECHNICAL SKILLS

Operating System

MS-Windows 98/2000/NT, XP, VISTA, WIN7, Unix, and Linux

Tools

Unified Functional Testing, Toad, Eclipse

Scripting Languages

HTML, CSS, XML

Programming Languages

Java, SQL and PL/SQL

Servers

Tomcat

Methodologies

Agile

RDBMS

Oracle, SQL Server

PROJECTS

Project Name : Order Management System

Project Description:

Objective of this project is to manage/process through web, the orders already placed by a customer either through company website. Order goes through various phases till it finally reaches the customer. At any point of time customer himself can check the status of the order online with the reference number he got while placing the order.

Responsibilities:

Collected requirements and prepared the Software Requirements Specifications (SRS).

Involved in developing the data model and Program Interface.

Involved in coding the web applications.

Involved in developing User Interface using JavaScript, HTML, and CSS.

Created and maintained database objects i.e. Database Users (user accounts), Databases, Tables, Views, Constraints, Indexes, Triggers, Stored procedures, Stored functions.

Designed and run the test scenarios.

User Documentation.

Project Name : Call Management and Customer Relationship Management System (Team of 4)

Project Description:

An Intranet based Web Interface to document the calls received in a call centre. The Customer Service Representative (CSR) receives the call and documents it using the web interface. The manager manages the customer service representatives and is able to generate reports on the calls received. Customer Relationship Management (CRM) is a strategy and technology that is used to build stronger relationships between organizations and their clients.

Responsibilities:

Worked on project planning and requirement analysis.

Involved in design of entire database structure for the application and also created stored procedures to pull reports.

Designed the screens and also involved in implementing the business Logic.

Created Valid HTML, CSS templates.

Developed screens using JSP, JavaScript.

Project Name : Active Operative Nov’12 –Nov’13

Role : SQL Trainee Developer

Project Description:

Active Operative is a completely web based collaborative platform for managing product development and Project Monitoring and Control. Active Operative provides integrated and unified environment for enterprises stakeholders (including customers), empowering them with real-time information so as to manage project related and non-project related work better. Active Operative provides for "Controlled Transparency" in the enterprise by controlling the information access through built-in access rights management.

Responsibilities:

Coding, SQL Queries and stored Procedures.

Involved in Database tuning.

Involved in developing triggers and functions.

Understanding the requirements and Product functionalities.

Analyzing Requirements and Designing the Functionality of the product.

Worked in SCRUM process attending daily stand up and completing tasks in Sprints.

Worked in some modules of the application which involved front-end presentation logic developed using JSP and JavaScript.

RELEVENAT COURSEWORK

Advanced Database

Software Project Management

Object oriented programming

Web Applications

TCP/IP

Big Data

Java

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