Manager Customer Service
Resume:
MICHELLE D. WHITE
************@***.***
EDUCATION: ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, Illinois
**** ****** ********: Bachelor of Science in Business Administration
Specialization: Operations Management (Industrial Engineering)
Dean’s List 1985-1987, 1990, 1991
CAREER RELATED COURSES/SKILLS: *Cost Accounting *Manufacturing Strategy *Product
& Quality Management *Technical Writing *Engineering Graphics *Design of Manufacturing
Systems *Management Science *Management Policy *Corporate Financial Management *Probability
& Statistics *Manufacturing Information Systems *Strategic Inventory & Forecasting Management
Planning * Computer Science (Basic, Cad/key, First Choice, FORTRAN, Lotus 123, MacWrite, MS
DOS, Pascal, VAX/VMS, Word Perfect, Writing Assistant, AS400, Adware, Microsoft - Word,
Excel, Outlook, Powerpoint; PeopleSoft, Proamics, Study Manager, TMS, Fundware, Access, CUFS,
HRIS, Vista, IFAS, Click Drag & Drill, Blackbaud, Razors Edge, ASYS, Business Objects,Tenrox,
Financial Edge, JobAide)
EXPERIENCE:
2014 – Present A/P A/R Financial Administrator / CDI, Hillside, IL
2013 – Present Field Auditor / OPEN COMMUNITIES, Skokie, IL
12/2004 - Present Financial and Operational Administrator
Private Clients, Illinois
As Financial and Operational Administrator am responsible for all banking and real estate
transactions, tax, legal, military, governmental benefits, insurance, property, business and financial
matters, recruit and outreach to institutions for participation with service projects, inspect and report
on services with operations and quality assurance for private clients.
2014 Recruitment & Outreach Assist. /LEUKEMIA & LYMPHOMA SOCIETY, Chicago, Illinois
1/2013 – 11/2013 Financial Analyst (Project Assignment)
UNIVERSITY OF CHICAGO –CHAPIN HALL, Chicago, Illinois
Develop, maintain and analyze budgets and prepare periodic reports that compare budgeted costs
to actual costs. Support internal and external audit activities by assisting with the financial data
analysis needed to meet audit reporting requirements. Provide analytical support for projects by
analyzing financial data for completeness, accuracy, and conformance with established procedures,
regulations and objectives. Document financial transactions by entering account information and
substantiates those transactions by auditing documents. Close out account, including analyzing
final project expenses and preparing appropriate project documentation with the PI and
Comptroller’s office. Establish Standard Operating Procedures and Policies for organization.
2008 – 10/2009 Director for Finance
5/2006 - 2008 Budget Director
WOMEN OF THE ELCA, Chicago, Illinois
As Director for Finance, was responsible for the annual multimillion financial management of the
organization. Responsible for all General Accounting, Forecasting Annual Budgeting, Financial
Analysis of performance, Purchasing, A/P, Billing, A/R and its reporting. Assisted in the
management of multimillion dollar investments, endowments and bequests. Facilitated the annual
audit. Project coordinated. Provided consult, technical writing, training, workshops & direction for
Executive Board, Executive Directors, Synod Treasurers, Presidents and staff.
M. White Resume’ Page 1 of 2
2003 – 2005 Budget Manager
RUSH UNIVERSITY MEDICAL CENTER, Chicago, Illinois
Served also as Administrator in a hospital sector, responsible for developing internal budgets,
sponsor budgets and profit margin projections, as well as negotiating study budgets for the Clinical
Trials Office, increasing revenue possibility by an additional $50K per month. Administered studies,
assist departments and sections with budgeting & contracting. Oversaw the review of all industry-
sponsored clinical trials budgets for the University. Managed staff. Developed procedures for
tracking patient activity, accounts receivables and invoicing sponsors. Responsible for various
reporting, ie annual department budget reports. Maintained project-tracking system Assisted with the
creation of specialized database for department specialized in Clinical Trials.
6/2002 – 5/2003 Budget, Contract & Accounts Receivable Specialist
PROTOCARE TRIALS, INC. / RADIANT RESEARCH, Chicago, Illinois
Developed, negotiated and managed budgets and negotiated contracts for 13 study sites based upon
critical review of protocols. Served as a liaison with clinical investigators, Contact Research
Organizations (CROs) and pharmaceutical companies (Sponsors). Identified and resolved study site,
CRO and/or Sponsor issues; ensure data quality and compliance. Coordinated the administration
tracking of study from initial client contact to contract signing. Maintained project-tracking system
by updating status of on-going studies. Provided internal reporting and procedure breakdown to sites
and Finance department for Billing and Payment Terms. Formulated financial analysis to bill as
well as collected outstanding Accounts Receivables. Interacted closely with Sales Marketing and
Finance teams to provide support of the Integrated Business Plan.
1998 – 6/2002 Associate Director of Accounting and Finance Administration
Accounting Manager
Budget Manager
HEARTLAND ALLIANCE, Chicago, Illinois
Formulated and monitored 100 budgets totaling over $10 million as well as intercompany and
Funder reporting. Met with Funders concerning contracts, budgets as well as collected receivables.
Met monthly with Directors on my financial analysis. Organized accounting program acq uisitions
and Due Diligence. Organized/Participated in various planning sessions. Constructed specialized
auditing and financial reporting as well as billed vouchers. Prepared 1099 -tax functions. Approved,
updated and reported on personnel, payroll allocations and expenditures. Assisted in the creation and
implementation of new contract database. Reported directly to the VP’s & Controller concerning
analysis, and financial statements. Consultant for operations techniques and organizational structure.
1994 - 1998 Financial Administrator
Billing Coordinator
EDELMAN PUBLIC RELATIONS WORLDWIDE, Chicago, Illinois
1991 - 1994 Branch Rental Manager / ENTERPRISE LEASING, Bridgeview, Illinois
PART TIME
2014 Recruitment & Outreach Assist. /LEUKEMIA & LYMPHOMA SOCIETY, Chicago, Illinois
2014 Speaker Recruiter / CENTER FOR NON-PROFIT SUCCESS, Washington DC
2006 - 2011 Event & Fundraising Coordinator & Consultant / Private Clients, IL
2000 – 2002 Training Consultant / SUPPORT CENTER OF CHICAGO, Chicago, Illinois
CHICAGO METROPOLITAN BATTERED WOMEN’S NETWORK, Chicago, Illinois
Presented 3 hour training seminars for various topics; First Time Supervisor, Budgeting for Not -For-
Profit and Time and Organizational Management.
2000 Administration/Financial Consultant / REACH ONE TEACH ONE, Chicago, Illinois
1996-1997 Field Auditor / CASTILLE MARKETING, Chicago, Illinois
1986-1997 Customer Service Representative / VIDEO CONNECTION, Chicago, Illinois
M. White Resume’ Page 2 of 2
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