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Customer Service Management

Location:
California City, CA
Posted:
June 16, 2015

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Resume:

PLANT MANAGER

Decision-making, motivated, results-oriented professional with strong background in material processing, packaging, warehousing and shipping with experience in wet and dry processing, research, and mining. Effective union and vendor contract negotiator. Adept at 6 Sigma, Lean, 5S and other business improvement tools. Liaises productively with regulatory agencies including MSHA, Cal-OSHA, ISO 9001 and ISO 14000. Health and safety conscious. Bilingual Spanish.

Areas of Expertise:

Plant Management

Continuous Improvement

Key Performance Indicators

Inventory / Demand Planning

Cost Reduction

Operations Management

HSE & Quality Compliance

Planning & Capital Projects

Safety Regulations

Shipping / Fulfillment

Process Improvement

Budgets / Forecasting

SELECTED CAREER HIGHLIGHTS

Implemented a $700K SAP production system in 2013 on time and under budget with a successful 1st month-end close within company requirements.

Achieved over $1M savings in 2010 and $1.6M in 2011 through business improvement projects, such as installing an automated stretch-wrap machine to reduce damage to customers.

Reduced customer complaints by 50% in 2011 while simultaneously leading a team that improved packaging rates by 40% on two lines.

Saved $230K in logistics by utilizing containers efficiently by implementing a Six Sigma Greenbelt project.

Managed budget 3% below the $25M - $30M target in 5 of the past 6 years.

Zero lost-time injuries in 11 years under my leadership.

PROFESSIONAL EXPERIENCE

US BORAX / RIO TINTO MINERALS, Boron, CA 1999 – Present

Boric Acid Production Plant Management, August 2014 – Present

Manage 26 indirect reports (24 operators & 2 engineers)

Manage 300,000+ ton chemical processing facility

Manage 6 direct reports supervise 2 engineers

Responsible for budgeting and cost control

Reduced spend by $300k

Shipping / Fusing Superintendent, 2006 – August 2014

Business and process improvement

Managed implementation and embedding of ERP software (SAP) for the global operations (PP and CTC Logistic functions) encompassing the Americas as well as Europe

Use indirect authority to influence up and down stream leaders in decision making; including CFO, COO, and General Managers in the Americas, Asia and Europe

Reduced procurement expenses through reverse auctions to achieve the best pricing saving $300K by negotiating contracts with pallet and bag suppliers

Improved planning strategies and implemented improvements by using Material Requirements Planning (MRP)

Designed and implemented the supply chain across multiple corporations and countries within SAP

Responsible for the support and improvement of the PP and CTC Logistics processes within SAP

Rolled out business improvement and 6S initiatives throughout Shipping & Fusing operations

Reduced $1.2M in working capital by reducing raw material inventories in 2014

Responsible for interfaces with SAP and Lab management software

Helped reduce cost centers and standardized operations globally

ISO 9001 2004 Quality Auditor

Operations Management

Responsible for production, contract negotiations, budget management, discipline, promotion, and processing and shipping orders globally

Negotiated a drayage / trucking provider contract with the logistics department for delivery to Los Angeles, CA harbor

Partnered with customer service and sales groups to resolve issues and plan for customer needs

Managed more than 100 employees measuring performance of department and company targets

Manage cycle counts and maximized inventory of finished product goods and packaging

Managed 3 automated packaging / shipping warehouses, and 2 bulk shipping locations

Led Quality Incident Free Campaign, which led to 30% improvement in product quality

Partnered with the commercial group to develop a strategy to meet seasonal demand

Oversaw the packaging and distribution of approximately 800k tons annually

Responsible for management of real-time warehouse / packaging resources

Managed company union relations within the Shipping / Fusing department

Maintained equipment to avoid loss of product and unplanned downtime

Monitored inventory and production capacity against demand

Responsible for all shipping and order fulfillment planning

Ensured that Health and Safety requirements were met

Led and developed a team of 8 supervisors.

Managed 14 on-site contractors

Supervisor / Senior Supervisor, 2004 – 2006

Developed department planning, handled master production schedule, and coordinated all work with customer service, logistics, and production

Oversaw a crew of 12 individuals, other supervisory work and maintained the bulk inventories on site

Managed business improvement, capital and other projects

Managed the start-up of a $7M production plant

Senior Pilot Plant Technician, 2000 – 2004

Progressive track through plant operations handling chemical process analysis, lab scale tests, process control support, design of experiments and, new process development.

Laborer / Miner, 1999 – 2000

Operated heavy equipment including 240-ton haul trucks, water trucks and graders.

EDUCATION

MBA, University of Phoenix

BS, Business Management, University of Phoenix

TRAINING / CERTIFICATIONS

Trained, Negotiations

Trained, ISO 9001 Auditor

Training, Lean Six Sigma Blackbelt

Certified, Lean Six Sigma Greenbelt

Trained, Operational Excellence 1-3

Proficient, MFG / Pro and Ellipse Systems

Participant, Operational Leadership Development Program



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