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Customer Service Training

Location:
United States
Posted:
June 16, 2015

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Resume:

Ricci K Boulware

*** ********* ******

Spring Valley, CA. 91977

Contact Phone: 619-***-****

Email Address: acp8yu@r.postjobfree.com

EXPERIENCE

**/****-*******: 36 hours per week: Genesis ATC, Warehouse clerk. I go in and support the AT&T tech reps, by loading their selfs with the proper equipment they need to perform the daily jobs.

09/2014-present: 15-20 hours per week, WIS, Inventory team, go to different stores to inventory the stores.

06/2012-08/2013: 40 hours per week, Cashier, storeroom stocker: CVS Pharmacy. I worked in the storeroom, recieved and shipped out materials, Daily cashier, worked overnight.

02/2007-05/2012: 40 hours per week, Logistics Management Specialist: GS-2010-9, last promoted 10/2005: temporary employee; not on a temporary promotion; Surface Warfare Medical Institute, 34101 Farenholt Ave, San Diego, Ca. 92134. LT. Sergio Coronel 619-***-****, may contact supervisor.

Procure command supplies utilizing government automated supply systems and DOD Government Credit Card. Ensured timely payment of invoices. Research market pricing for required supplies using standardized supplies and equipment to take advantage of cost savings. Provide monthly supply training to course directors and optar managers. Coordinate day to day Logistics and Supply Support for all command departments and detachments while providing "Customer Friendly" Support to all internal and external customers. Provide daily technical guidance managerial, and administrative expertise to departmental supply managers and support to supply division and department staff. Manage govermment warehousing and inventory control, just-in-time (JIT) supply protocol, and consolidated warehouse activities that reduce operational costs. Assist in the redistribution of excess materials. Assist in Budget Preparation, Inspection Preparation, Inspector General, Naval Supply Systems Command (NAVSUP)and others as required by the Governement and/or Department of Defense). Indepth "hands on" experience in several financial/logistic automated programs; I.E. Fastdata, Defense Medical Logistics Support System (DMLSS), Citibank Purchase Card Management System (CITIDIRECT),

and the Defense Property and Accountability System (DPAS). After having served in the Naval Storekeeper rating for 20 years i have an extremely broad knowledge base of Government Logistic, Supply and Purchasing Procedures. I have completed DOD Governnent Purchase Card Training and Refresher training on an annual basics monitor budget spending variances and implement procedures to optimize resource usage. Utilized Microsoft Word, Excel, and Internet based systems to accomplish day to day operational tasks.

09/2004 to 02/2007 ; 40 hours per Week; Logistics Management Specialist; GS-2010-9; last promoted 10/2005; temporary employee; not on a temporary promotion; Naval School Of Health Sciences, 34101 Farenholt Ave; Maureen Colgeen, 619-***-**** ; may contact supervisor.

Procure command supplies utilizing government automated supply systems and DOD Government Credit Card. Ensured timely payment of invoices. Research market pricing for required supplies using standardized supplies and equipment to take advantage of cost savings. Provide monthly supply training to course directors and optar managers. Coordinate day to day Logistics and Supply Support for all command departments and detachments while providing "Customer Friendly" Support to all internal and external customers. Provide daily technical guidance managerial, and administrative expertise to departmental supply managers and support to supply division and department staff. Manage govermment warehousing and inventory control, just-in-time (JIT) supply protocol, and consolidated warehouse activities that reduce operational costs. Assist in the redistribution of excess materials. Assist in Budget Preparation, Inspection Preparation, Inspector General, Naval Supply Systems Command (NAVSUP)and others as required by the Governement and/or Department of Defense). Indepth "hands on" experience in several financial/logistic automated programs; I.E. Fastdata, Defense Medical Logistics Support System (DMLSS), Citibank Purchase Card Management System (CITIDIRECT),

and the Defense Property and Accountability System (DPAS). After having served in the Naval Storekeeper rating for 20 years i have an extremely broad knowledge base of Government Logistic, Supply and Purchasing Procedures. I have completed DOD Governnent Purchase Card Training and Refresher training on an annual basics monitor budget spending variances and implement procedures to optimize resource usage. Utilized Microsoft Word, Excel, and Internet based systems to accomplish day to day operational tasks.

06/2004 to 08/2004; 40 hours per Week; Purchasing Agent; last promoted Not Specified; permanent employee; on temporary promotion; Custom Lights and Iron, Cathy Camerron, 619-***-**** ; may contact supervisor.

Purchasing agent, purchase supplies, warehouse keeper,

10/2003 to 05/2004; 40 hours per Week; Purchasing Clerk; last promoted Not Specified; temporary employee; on temporary promotion; QED SYSTEMS, INC., 1330 30th Street, Suite D; Megan Ford, 619-***-**** X122 ; may contact supervisor.

Purchasing Agent, purchase supplies for the company (QED SYSTEMS, INC )

12/2001 to 01/2003; 40 hours per Week; Logistics Management Specialist; $14 per Hour; last promoted Not Specified; temporary employee; on temporary promotion; Naval School Of Health Sciences, 34101 Farenholt Ave, San Diego, CA. 92134; HMC G.A. Paul, 619-***-**** ; may contact supervisor.

Procure command supplies utilizing government automated supply systems and DOD Government Credit Card. Ensured timely payment of invoices. Research market pricing for required supplies using standardized supplies and equipment to take advantage of cost savings. Provide monthly supply training to course directors and optar managers. Coordinate day to day Logistics and Supply Support for all command departments and detachments while providing "Customer Friendly" Support to all internal and external customers. Provide daily technical guidance managerial, and administrative expertise to departmental supply managers and support to supply division and department staff. Manage govermment warehousing and inventory control, just-in-time (JIT) supply protocol, and consolidated warehouse activities that reduce operational costs. Assist in the redistribution of excess materials. Assist in Budget Preparation, Inspection Preparation, Inspector General, Naval Supply Systems Command (NAVSUP)and others as required by the Governement and/or Department of Defense). Indepth "hands on" experience in several financial/logistic automated programs; I.E. Fastdata, Defense Medical Logistics Support System (DMLSS), Citibank Purchase Card Management System (CITIDIRECT),

and the Defense Property and Accountability System (DPAS). After having served in the Naval Storekeeper rating for 20 years i have an extremely broad knowledge base of Government Logistic, Supply and Purchasing Procedures. I have completed DOD Governnent Purchase Card Training and Refresher training on an annual basics monitor budget spending variances and implement procedures to optimize resource usage. Utilized Micrsoft Word, Excel, and Internet based systems to accomplish day to day operational tasks.

11/1997 to 11/2000; 40 hours per Week; Storekeeper; last promoted Not Specified; permanent employee; not on a temporary promotion; USS Constellation CV-64, Maintenance Department; HT1 Hampton, 619-***-**** ; may contact supervisor.

Responsiblie for the maintenance department aboard uss constellation cv-64. As the departmental supply petty officer i maintaned over $12M in optar funds for FY01. Completed (SUDAPS) Shipboard Uniform Data Process Systems. Customer service in the maintenance department of (MSC) maintenance support center, Excellence with governemnt purchase card and monthly maintenance reports of outstanding material received real time. Montiored budget spending variances and implemented procedures to optimize resource utilization. Utilized microaoft word, excel, and internet based systems to accomplish day to day operational tasks.

EDUCATION

Muskogee, Oklahoma; 1981 High School Diploma, Bacholers in Computer Sciences in Networking.

PROFESSIONAL TRAINING

Navy Purchase Card, Training/Certification Course, 16hrs, 12-01.

DON Purchase Card Approving Official, DON Purchase Card Head of Activity

PROFESSIONAL LICENSES/CERTIFICATES

**None Specified

PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS

Navy Achievement Medal (4), Navy Unit Commendation (3), Good Conduct Award (5)

OTHER INFORMATION

Typing Speed: 60 wpm

U.S. MILITARY SERVICE INFORMATION

Active Duty: 01/1983 to 01/2003 - U.S. Navy

Campaign badges and/or expeditionary medals received: National Defense Service Medal (2), Muwait Liberation Medal, Southwest Asia Service Medal, Armed Forces Expeditionary Medal, Navy Unit Commendation Medal (3)

Honorable Discharge

Retirement Rank: E5. Date: 01/31/2003

Percentage of service connected disability 10 30%

Date of last Veterans' Administration Letter: 01/31/2003

ADDITIONAL DATA SHEET

Ricci K Boulware

1. Appointment Eligibility:

Yes-Current Permanent Navy Civilian

Current Permanent Federal Civilian Employee

Veterans Recruitment Appointment and/or 30% or More Disabled Veteran

Veterans Employment Opportunity Act Eligible

2. Citizenship: Yes

3. Appt Preference:

Term (positions lasting 1 year or more, but less than 4 years)

4. Willing to Travel: 3-5 Days

5. Vet Preference: 10-Point 40% Compensable Preference

6. Low Salary Accept: $40,000

7. Qualified Typist: Yes

8. Birth Date: **None Specified

9. Geo Preference: CA, San Diego ; CA, Chula Vista

RACE/ETHNIC STATUS: Black or African American (Blk)

SEX: Male

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