Manager Customer Service
Resume:
Richard Paul Gavel
Lower Sackville NS B4C 4B3
Objective:
Highly experienced and skilled automotive service advisor with
management experience with a strong background in customer service
and relaying customer concerns with technicians. Proficient computer
skills, strong time management skills and well developed interpersonal,
organizational and communication skills.
Experience: Mighty Auto Services Ltd 76 Ilsley Avenue, Dartmouth, NS B3B 1L3
Service Manager Sept 3 2011 to Sept 2 2013
Responsible for efficient running of the workshop and scheduling
incoming work and delegated work to technicians with the proper skill
sets to achieve and meet customer needs in a timely manor. During
my employment as service manger, I analyzed and developed new
strategies in which to obtain a good profit margin while working within
my budget and keeping existing customers satisfied and retaining
them. Planned and executed new marketing strategies to obtain new
customer base.
Mighty Auto Services Ltd metro shops
Service Advisor Aug 1 2001 to Sept 2 2011
Duties included the greeting of customer, marking down their concerns
and asking questions so that their issues could be narrowed down as
to their visit with the shop. Delegating the work to the technicians and
once the work order came back, priced out and contacted customers
as to the cost of repair. Also responsible for obtaining the parts needed
for the repair and finalized the repair order. Evaluated their
maintenance needs and sold as required as to retain customer and
bring then back at appropriate time for their maintenance needs.
Miller Tire Services Ilsley Avenue, Dartmouth NS
Sales July 1990 to Aug 1 2001
Sales of passenger and light truck tires that would suit the customer
needs. Was able to take courses during this period of time and got
proficient with the sale of heavy duty truck tires and OTR tires as well.
Responsible for taking care of the customer needs as well as looking
after any issues they may be having. Ordering specialty tires as
needed and helped with inventory control.
Education: High school completion NS Greenwich NS
Grade 12 1976
Kingstec Campus Kentville NS
Business management course 1978
Dalhousie University Halifax NS
Ongoing business courses 2000-2007
References: Dan Nickerson, Owner
Mighty Auto / Atlantic Undercar
Halifax / Dartmouth NS
Brian Myers, Manager
Miller Tire Services
Dartmouth NS
Shawn Connolly, Manager
Van Houtte Coffee Services
Dartmouth NS
Matthew Sears Manager
Heritage Gas Dartmouth
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