Operations Manager

Arsenio T. Bell

Phone: 919-***-****

Email: acp8wa@r.postjobfree.com

Online Profile: http://www.linkedin.com/pub/arsenio-t-bell/16/2a3/90b

CORE COMPETENCIES

Supplier Management Cost Reduction (Savings) Team Leadership

Supplier Enrollment Cost Avoidance Talent Acquisition

Contract Negotiation P &L Management Resource Management

Supplier Rationalization Budget Forecasting Account Management

Staff Augmentation Regression Analysis Process Optimization

SOW Fulfillment Business Development Change Management

VMS & MSP Operations Lead Generation Procurement Operations

A/R & A/P Operations

Relationship Building Recruitment Operations

PROFESSIONAL EXPERIENCE

TAPFIN – ManpowerGroup Solutions, Raleigh, NC

Onsite Program Manager (Program Professional) - Allscripts

Industry: Healthcare

Environment: Corporate/Office Environment

Reports to: Senior Program Manager & Regional Vice President

April 2013 to Present

Manage day-to-day operations for the Allscripts-TAPFIN MSP Program

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Sustain & enhance concurrent supplier relationships while driving performance/fulfillment

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Operate as a consultant to Allscripts hiring managers, & an advocate for the supplier base

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Assure that temporary labor is acquired within budget with optimal services rendered by the

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contractors hired

Assist hiring managers & internal stakeholders in building core budgets for hiring needs

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Work with the Allscripts AP & Procurement Teams in the U.S. & India to assure Purchase Orders

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are drafted, finalized, & updated to maintain timely billing & remittance to suppliers

Penetrate new business units to support program awareness & expansion

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Meet with Allscripts executive leadership to execute project-based partnership opportunities

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Enhance Allscripts’ visibility to market data on rates in relation to savings opportunities

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Monitor & enforce supplier compliance in adherence to the SLA metrics in the agreements

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Conduct supplier training meetings on standard operating procedures & system functionality

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Lead information sessions with the hiring manager to empower them with the autonomy to

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engage the cost-friendly sourcing process instead of reverting to rogue spending

Host client meetings with our program sponsors to relay current program activities, current data

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on managed spend, action items for enhancement, and projections for growth

Arsenio T. Bell

Yoh Workforce Solutions, Raleigh, NC

Senior IT Recruitment Specialist

Industries: Human Resources/Staffing (IT, Biotechnology & Pharmaceuticals, & Energy)

Environment: Corporate/Office Environment

Reported to: Regional Operations Manager & Director

May 2012 to April 2013

Manage multiple traditional & VMS/MSP accounts driving service delivery, development, and

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growth to maximize gross margin, and overall profitability.

Provide the Regional Manager with operational data and detailed updates on recruiter metrics

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through KPI (Key Performance Indicator) reports.

Guide business development efforts with lead generation and follow-up on prospect calls & visits.

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Facilitate team meetings to review concurrent account activity and upcoming opportunities for

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growth in overall temporary headcount & direct-hire placements.

Participate in weekly conference calls with account managers & upper management (Director &

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Vice President) to discuss the open orders report, metrics, high-level client updates, short-term

forecasts, and large-scale enhancement of operations.

Mentor local recruiters to assist with overall team performance.

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Lead recruiting training sessions for all current and/or newly acquired recruiters to improve

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performance with challenging orders.

Headway Workforce Solutions, Raleigh, NC

National Recruiting Manager (VMS/MSP Service Delivery)

Industry: Human Resources/Staffing (IT, Financial Services, Mortgage, Insurance, & Energy)

Environment: Corporate/Office Environment

Reported to: Senior Vice President & Executive Vice President

May 2010 to May 2012

Manage, recruit, hire, and lead a team of VMS Recruiters and VMS Account Managers

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in supporting client service delivery needs per the contractual agreements (SLA’s: Service Level

Agreements) made between Headway and its VMS clients.

Successfully meet and exceed the staffing expectations/needs of each VMS accounts’ client-

vendor relationship at the National Level under the Vice President’s jurisdiction.

Implement quarterly work plans, budget forecasts (in relation to revenue projections), fluid, lean

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business strategies, as well daily work direction for the department’s recruitment initiatives.

Lead recruiting training sessions for all current and/or newly acquired recruiters to improve

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performance with challenging orders.

Formulate and deliver VMS business presentations on overall performance & client delivery,

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recruiting team’s productivity (metrics), and forecast quarterly business needs for both Headway’s

internal departments, as well as the VMS clients’ demand: based on historical tendencies,

variables, recent volume, requisition viability, and future profitability/potential

Maintain and update the National Open Order Reports for all designated VMS clients.

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Conduct periodic conference calls, regular department (team) meetings, and 1-on-1 meetings with

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the recruiters and account managers to discuss current recruitment strategies, opportunities for

improvement in efficiency, time/cost-saving techniques to enhance performance.

Attend weekly meetings with the executive team (VP, EVP, AVP/Controller, CFO, & CEO) to

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update the leaders on current performance, client activity, operational updates, and business

strategies to increase employee production and efficiency per daily & weekly evaluation of

recruiting performance metrics relevant to client-focused initiatives.

Assist regional employees, parallel leadership, and upper management with special projects.

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Design organizational business models, account management strategies, and recruitment/

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implementation plans to further success with new & current clients

Arsenio T. Bell

Create and submit financial budget proposals to the designated Vice President in need to assess

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department costs on both a quarter and annual scale for the specified fiscal period.

Assist in pricing in collaboration with the Finance Director and respective Sales/Business

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Development Managers to formulate RFP proposals when bidding on new contractual agreements

with potential clients.

VOLT Workforce Solutions, Raleigh, NC

Account Manager (Service Delivery) & Lead IT Recruiter

Promoted -August, 2009 to May, 2010

Staffing Coordinator & Lead IT Recruiter

Promoted -August, 2008 to August, 2009

Staffing Coordinator

Promoted -May, 2008 to August, 2008

Technical Recruiter (IT & Engineering)

February, 2008 to May, 2008

Industry: Human Resources/Staffing (Financial Services, Banking, IT, & Engineering)

Environment: Corporate/Office Environment

Reported to: Director of Recruitment

Manage, support, maintain, and fulfill the staffing needs of VMS/MSP client-vendor relationships

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for the Northwest, Northeast, and Southeast U.S. regions under the Vice President’s jurisdiction.

Supervise, train, and lead a team of VMS Technical Recruiters in supporting the IT recruiting

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support demands of the contractual agreements made between Volt Workforce Solutions as a

supplier/vendor and their clients.

Serve as the primary QA Analyst for all submittals from an experienced team of trained, technical

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recruiters submitting to VMS requisitions.

Maintain and update Volt National Open Order Reports for the designated VMS clients.

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Attend periodic conference calls, daily staff meetings, and phone meetings to further business

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strategies to boost employee production and efficiency in review of metrics.

Assist regional employees, parallel leadership, and upper management with special projects.

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Assist the recruiting managers in all further leadership efforts for the RDC team of recruiters.

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Support Volt National Program Managers and National Account Managers in maintaining

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satisfactory supplier-client relations.

Recruit and submit qualified candidates for Senior Level IT/Technical positions needed by some

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of Volt’s primary clients.

Conduct pre-screens and/or phone interviews with candidates for senior-level Information

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Technology & Technical (Engineering) positions.

Escort candidates through the entire life cycle/hiring process –from initial contact & submittal to

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EOA (End of Assignment); find previous EOA employees new assignments and restart the

recruiting life cycle for qualified candidates available for transitions/cross-submissions.

EDUCATION

North Carolina State University, Raleigh, NC 2004-2009

Major: Business Administration – Finance Concentration, Bachelor of Science Curriculum

PROFESSIONAL CERTIFICATIONS

ISO 9001:2008 Certification (2014)

Six Sigma Basics Certification (2010)

Arsenio T. Bell

TSC (Technical Services Certified) In CSP (Certified Staffing Professional) In

Progress Progress

COMPUTER SKILLS

Microsoft Office WAND

Oracle 11i

Oracle R12

SharePoint

PeopleSoft

Applicant Tracking

Systems

Taleo

RecruitMax

VolTrack

Virtual Edge

VMS Tool

Proficiency

Econometrix

Fieldglass

IQ Navigator

Acceleration VMS

Beeline

Elance

Procure Staff

Progata

Staff Enabler

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