Jessica Palange

acp8r3@r.postjobfree.com ** Wilshire Dr., Londonderry, NH 603-***-****

Objectives

Seeking a professional growth opportunity where I can apply my innovative Human Resources experience in a way to have a positive impact on a company and the employees within through exceptional customer service.

Experience

Extreme Networks, Inc. Salem, NH

Sr. Human Resources Generalist November 2013 – present

Work hand-in-hand with global HRBP’s for all HR matters to execute and align to the corporate strategy.

Worked towards implementing a more positive company culture.

Immigration. Work with inside and outside council to assist foreign nationals with company sponsorship processing worldwide.

Conduct new hire benefits orientation and training for employees on the East coast.

Handle all employee relations matters including performance reviews, performance improvement plans, voluntary, and involuntary exits.

Assist in the integration of company employment policies and procedures as a result of company acquisition (i.e. Employment guide, onboarding process, etc.) to improve efficiency and increase overall ease of doing business

Process disability and FMLA leave paperwork in accordance to local state and federal laws.

Complete compensation analysis and job title leveling through the use of Radford Salary Surveys and external agency (Deloitte).

Test new HR systems for implementation including performance management, compensation analysis, Employee and Manager Self Service, and Benefit enrollment tools.

Create employment letters including offer, status change, disciplinary, termination as well as internal employee communications.

Liaison for all employee questions relating to benefits, compensation, payroll, company policies and procedures.

NH Notary Public

Enterasys Networks, Inc. Salem, NH and Andover, MA

Human Resources Business Partner/Generalist April 2008 – November 2013

Maintained global employee records through HRIS systems (Experience with ADP Enterprise, ADP HRB and Ceridian)

Updated internal website with company policies, procedures, benefits information, etc. via SharePoint and SalesForce.com programs.

Creation of all offer letter packages for North America.

Worked with outside vendor to conduct background investigations and drug screening as well as handle contract renewals and vendor maintenance.

Handled all accident reports/workers compensation claims.

Tracked tuition assistance and employee referral programs.

Conducted all new hire orientations and exit interviews for North America.

Familiar with NH and MA state employment laws

Conduct monthly turnover analysis using ADP ReportSmith.

Performance Management and Employee Relations including performance reviews and performance improvement plans

Organize internal events for the company including flu shot clinics, Blood drives, Salvation Army Angel Tree program, college recruiting events with local colleges offering tuition discount plans, Liberty Mutual insurance discounts events, etc...

Work with outside council to assist foreign nationals with company sponsorship processing.

Handled all disability and FMLA leave of absence paperwork in US.

Assisted with Vendor account creation in SAP for the processing of employee expense reports.

NH Notary Public

Enterasys Networks, Inc. Andover, MA

Employment Representative July 2007 – April 2008

Attended career fairs to recruit candidates for open requisitions.

Opened position requisitions through internal requisition sites.

Experience mining resumes and contacting candidates through various job boards and company external website.

Scheduled and conducted phone screens and in person interviews for Sales and Marketing functions.

Completed reference checks for selected candidates.

Created and presented offer letters to selected candidates.

Conducted salary analysis through Radford to ensure the company presented salary offers that were competitive within the market.

Made travel arrangements for out of town interview candidates.

Veritude/Fidelity Investments Merrimack, NH

Contract Administrative Assistant January 2007 –July 2007

Managed calendars for VP, VP direct reports, and other management team members as required.

Provided data analysis for presentations and interpretation of results.

Processed requisitions for office and equipment supplies; processed invoices for payment.

Made travel arrangements and prepared monthly travel and expense reports for all staff in division.

Planned and coordinated meetings, special functions and events, both on and off site.

Prepared and revised Word, Excel, PowerPoint and other documents.

Provided general administrative duties such as filing, photocopying, and mail distribution.

Clinical One, now known as Randstad Healthcare Wakefield, MA

Recruitment Specialist – Travel Nurse Division September 2005 –January 2007

Direct recruiting on various job boards including Monster, Yahoo Hot Jobs, CareerBuilder, etc.

Made informative calls to healthcare professionals, discussing benefits and new travel positions available.

Analyzed professional skills/qualifications to make perfect matches between employer and candidate.

Worked in compliance with JCAHO standards and guidelines.

Worked collaboratively with internal departments daily (payroll, sales, housing, benefits, admin).

Received 100% external customer satisfaction.

Drafted creative emails to capture candidate's attention/response.

Differentiated the company from its competitor travel healthcare agencies.

Counseled travelers, keeping track of attendance/short hours, assisting with licensing process.

Confirmed traveler assignments across the country, drafting contracts, extension letters, etc.

Trained new Recruitment Specialists.

Contacted former employers to assist in the completion of the background check process.

Saint-Gobain Performance Plastics Granville, NY

Human Resources Intern September 2003 –January 2004

Entrusted to process confidential employee records such as salary changes, vacation/absenteeism reports, and performance appraisals.

Contacted employees and potential employees to schedule meetings, interviews for potential candidates, made travel arrangements for executives.

Developed spreadsheets for cost analysis budgeting presentations i.e. healthcare recruitment, contributions, and training.

Glens Falls National Bank & Trust Co. Glens Falls, NY

Teller/Customer Service Representative April 2001 –January 2003

Processed account transactions, reconciled and deposited daily funds.

Informed customers of bank products, referred public to designated personnel, and provided account status data.

Produced correspondence, responded to inquiries, monitored and maintained confidential records.

Worked in the high traffic drive-through lane.

Serviced ATM machines.

Education

College of St. Joseph – Rutland, VT

Bachelor of Science, Business Administration, Management and Operations

Dean’s list

SUNY Adirondack – Queensbury, NY

Associate of Arts and Sciences, Liberal Arts and Sciences

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