Front Desk Agent
Resume:
Jesse Anthony Garcia
**** ** ***** *** *******, Fl. 33027 Mobile: (954) 588 acp8oc@r.postjobfree.com D.O.B. 08/10/1989
OBJECTIVE
I am a highly motivated and, hard working font desk agent with approximately, 3+ years of proactive experience in hospitality and guest services. I am seeking for employment as a representative in your establishment. I would honorably like to contribute my communication, interpersonal skills and, performance capabilities that I have gained through my personal experiences into this work force, in your establishment. I am highly confident that I will be an exceptionable investment for the growth and progression of the hotel and/or department. My experience and interactions with many tourists, guests, and residents in the city of Miami Beach and Miami have given me the confidence to interact and resolve issues that might occur in any establishment of my workplace. Having the opportunity in being raised in Miami, upgrades me with a well supplied knowledge which enables a well developed and academic knowledge for a more productive experience for the customer.
SUMMARY QUALIFICATIONS
October 2012 - September 2013
Room MaMaste, MICROS, and OPERA qualified user for a fifty room hotel. Room Master was used to create, cancel, modify, and update reservations. Program was also used to accumulate revenue, assign and/or move rooms for guests to match their reservation type and accommodate any "special requests", and adjust and/or review availability for the hotel. Credit card or Direct Bill accounts were charged or refunded using this program as well as posting charges to the City Ledger.
Night Auditor - Using Room Master and OPERA, the night audit was conducted every night, processing the day to the next calendar day. Folios were reviewed for correct rates, dates, credit approval, and type of charges. Mistakes from the day were found and corrected as well as inputting any reservations collected throughout the night via fax, phone, e-mail, and extranet.
WORK EXPERIENCE
Provident Doral at the Blue. February 23, 2015 - Present
Front Desk Night Manager / Night Auditor
Upon entering on shift pass down information from the previous shift was given. All pending arrivals were reviewed and assigned rooms, taken deposits, and accommodated for any special requests. Guest services phone calls were answered and accommodated for any request. Reservations and walk ins were accomplished. Property provided company vehicle to deliver and respond to those gueats with requests. A Manager on Duty report was accomplished by the end of the shift and sent via email to all managers and staff members the following morning. Third party reservations were charged the deposits and pre assigned rooms. Early check outs were completed any any money collected was logged and dropped in safety box. Any relative pass down information was passed down to morning shift.
Runway Inn (North of Miami International Airport) September 2013 - May 2014
Front Desk Manager / Night Auditor
Upon relieving the previous agent, the house bank and previous agents' "drop" must be counted to the base amount. All relative pass down information must be acknowledged and "drop" log sheet must be filled. All reports and forms must be printed and reviewed. All expecting arrivals reg. cards, keys, and vouchers are reviewed to have the proper information and room types. All incoming reservations via fax, e-mail, phone, and direct are entered into HSS. Affiliated with Miami International Airport, Runway Inn accommodates to people who have had their flights delayed or canceled and need an established room for the rest of their stay. This would be accomplished by answering phone calls via the airport Kiosk, which is directly connected to the hotel. I would sell and establish the room rates and types and create reservations. Runway Inn offered complimentary shuttle service which I, the front desk agent, would dispatch the chauffeurs via radio commands. Throughout the shift, I would accommodate guests requests, solve everyday issues that would occur, answer phone calls, sell and check in walk in reservations. (95% average rooms sold every day since hiring date).
Claridge Hotel October 2012 - September 2013
Front Desk Agent / Night Auditor / Night Manager
Room Master Qualified
Job Description:
Upon relieving the previous agent, the house bank and previous agents "drop" must be counted to the base amount. All relative pass down information must be acknowledged and "drop" log sheet must be filled. All reports and forms must be printed and reviewed. All expecting arrivals reg. cards, keys, and vouchers are checked to have the proper information and room types. All incoming reservations via fax, e-mail, phone, and direct are entered into Room Master. All guests must be checked in or checked out using proper procedures in Room Master. All charges from guests' rooms are posted and charged properly. All incoming phone calls from guests' rooms or transient customers answered accordingly and efficiently. All guests greeted upon entering and existing the hotel. Dispatch the correct department to conduct guest requests or everyday hotel procedures. Post charges from restaurant receipts to the guest rooms accordingly. Assist guests with concierge services. During the Night Audit shift, all duties are performed as above including the night audit using Room Master procedures.
Allegiance Security Group August 2010 - September 2012
Security Officer
Job Description:
Protect and secure marina property overnight. Patrolling includes walking, using the golf cart, radio procedures, and AIPhone (intercom with video surveillance). Respond to any calls via marina cell phone and radio transmissions. Patrolling marina includes, but not limited to: Checking and securing all pool gates, trash area gate, and dock entrance/exit gates. Secure all rooms including the electrical, fire panel, and storage room. Close amenities including the pool, gym, bike rack, trash area, and laundry room at the proper scheduled time. Conduct two space reports and water level check on all vessels in all five (5) docks, holding one hundred and twenty five (125) slips. Assist and log in any incoming or outgoing vessels at any given time during shift. Give access to guests, contractors, and deliveries with proper authorization. Initiate and complete all necessary security forms and/or reports. Communicate and diffuse any situation with residents and all residing guests, contractors, and delivery workers.
*Extracurricular work conducted involving front door security for special events and yacht parties.*
U.S. Security Associates November 2009 - August 2010
Security Officer
Job Description: (Two (2) posts)
Protect and secure condominium property (45 stories) via foot patrol, golf cart, and security cameras. Communicate and dispatch via radio transmissions. Patrol condominiums' residential hallways, common areas including all amenities, and parking garages using deggy points. Escort, log in, and surveillance all guests, contractors, and deliveries. Accept and/or receive calls at the concierge desk for all references including guests, contractors, deliveries, emergencies, and comments and concerns. Lock and secure doors and amenities at proper times. Direct traffic with valet, and provide extra security during times of events and special occasions. Conduct gate duties involving inspecting all incoming and outgoing traffic and walking/biking guests and employees. Dispatch co-working officers to any emergency or normal duty via radio transmissions. Initiate and complete all necessary security forms and/or reports. Communicate and diffuse any situation with residents and all residing guests, contractors, and delivery workers.
March 23rd 2009 - March 25th 2009 (24hrs) Big Irv‘s Security Guard Academy & Traffic School, Inc 4984 North Pine Island Rd. Lauderhill, Florida 33351. 954-***-****. Class ‘D" license # D 2918084 Expires: 04/29/2013
EDUCATION
Everglades High School June 2002 - June 2007 (4 Years)
High school diploma 17100 South West 48th Court Miramar, Florida 33027
Three (3) years of JROTC
Miami Dade College (North Campus) November 2008 - February 2009 (4 months)
11380 North West 27th Avenue Miami, Florida 331**-*****
Awards of completion for:
CPR / First aid
First Responder
Minimum standards of Firefighter I and II program
National Board on Fire Service
Certified Firefighter I/II NFPA 1001-1997 / February 10, 2009 Pro Board -
NBFSPQ
Division of State Fire Marshal February 10, 2009
Bureau of Fire Training and Standards
Certificate of Compliance
Emergency Medical and Technical Training (E.M.T.T.) April 2009 - November 2009 (8 months)
Certificate of Completion for: Emergency Medical Technician (Basic)
4814 North West 167th street Miami Gardens, Florida
Keiser Career College January 2010 -Recent
(Miami Lakes Campus) (Satellite Campus)
**ATTEMPTING**
Associates of Science Degree in EMS
EMT-B / Paramedic
American Heart Association
Healthcare Provider
CPR / First aid
Community service with Keiser Career College
EXTRACURRICULAR ACTIVITIES 17395 North West 59th Avenue, Miami Lakes (305) 820- 5003
LANGUAGES
English / Spanish
REFERENCES
Ms. Gloria Bersier
Front Desk Manager
Ms. Rudy Sanchez
Operations Manager
Mrs. Yahaira Pajares
Front Desk Agent
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