Manager Customer Service
Resume:
Lori Sauceda
Houston, TX ****7
acp8ld@r.postjobfree.com
Objective:
I am seeking a full time position with a company that can utilize my skills. For the past several years, my experience as an Administrative Assistant, Credit Specialist and Accounting Clerk has given me the insight on strategizing, planning and providing support for the department manager. I am an Administrative Professional with strong business acumen.
Skills:
Proficient in Microsoft Word 2010, Excel 2010, Power point (beginner), Outlook, internet, Typing (45 wpm), Data Entry (10 key), Notary Public, Quickbooks, Medical receptionist, Great organizational skills, customer service, team player, reliable, dependable, ability to multi-task in a fast paced environment.
Education:
Houston Community College Houston, TX
General Studies
Professional Experience:
Neff Rental 2012-2014 Houston, TX
Branch Administrator
I assisted the Branch Manager, Sales Staff and Service Manager assisting in a wide-range of areas, such as credit, collections, operations, human resources, payroll, sales and service. Matched orders to invoices, identify errors and discrepancies in accounts payable documentation, disburse petty cash and calculate sales tax, manage compliance of transactions with financial policies, maintain information of all vendor checks in log books, maintain lists of accounts payables, assist with preparing monthly reports, manage and identify errors in credit card statements, followed up with customers with overdue accounts, called clients with delinquent accounts to figure out new payment arrangements, handled outstanding account balances, took care of office correspondence, examined customer sales and service contracts, reviewed payment schedules, kept track of client address changes, submitted monthly activity reports, obtained credit reports using Dun & Bradstreet reports, sent prelien notices to customers with outstanding accounts, reconciled customer payments with invoices, handled credit card transactions, filing, faxing, use of copy machine and following all company policies and procedures.
Newest Medical Management/Central Houston Clinic (laid off) 2011-2012 Houston, TX
Assistant Office Manager
Supports the office manager for the purpose of ensuring the efficient operation of the clinic. Managed clinic and all employees when office manager was not present. Handled all marketing/advertising for the clinic and Doctors. Organization development, employment and compliance to regulatory concerns and reporting, interview job applications, review applications/ resume evaluate applicant skills and make recommendations regarding applicants qualifications. Develop and maintain relationship with employment agencies, universities, and other recruitment sources. Perform general clerical functions (e.g. scheduling, copying, faxing, data entry, filing, etc.) for the purpose of supporting office operations. Process a variety of documents and materials ( e.g. incoming mail, bulk mail, etc.) for the purpose of disseminating information in compliance with established administrative guidelines. Maintain reception area and materials (e.g. job applications, newsletters, event calendars, etc) for the purpose of providing resource information to patients. Assisted medical receptionist with front desk duties when needed. Performed personal errands for office manager and Doctors. Maintained inventory of supplies and materials (e.g. forms, office supplies, medical equipment, etc.) for the purpose of ensuring items availability. Performed other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
O’Rourke Petroleum Distributing (laid off) 2007-2009 Houston, TX
Credit Specialist
Preformed credit investigations on potential customers using ERP system of MAS; obtaining credit reports using Dun & Bradstreet software, analyzed reports to help support the approval of credit lines. Communicated with credit vendor references and bank references to help determine credit worthiness. Assisted credit manager when needed, maintaining and creating credit files once set up and approved. Other responsibilities included submitting various customers with potential credit risks to ACI insurance. Set up all new shipping locations for all divisions of the company. Creating and maintaining spread sheets for credit log, insurance submissions and special projects. Collection calls when needed, performed various administrative duties (e.g. faxing, filing, copying, etc.) Covered front desk when needed. Maintaining all credit policies and procedures within the company.
Tyco Valves & Controls 2001-2004 Houston, TX
Credit Assistant
Preformed credit investigations on potential customers. Obtained credit reports using Dun & Bradstreet software, analyzed reports to help support the approval of credit lines. Communicated with credit vendor references and bank references to help determine credit worthiness. Assisted credit manager when needed, maintaining and creating credit files once set up and approved. Maintaining all credit policies and procedures within the company.
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