Sales Customer Service

Location:

Paradise Valley, AZ

Posted:

June 15, 2015

Contact this candidate

Resume:

Bruce W. Sharp II

**** *. *** ****** *******, Arizona 85006

602-***-**** **************@*****.***

OBJECTIVE

Looking for long term employment opportunities within a financial institution including advancement opportunities, and the potential to manage a small to large team in the future.

CAREER ASPIRATIONS

Seeking a sales position within your organization, where the contribution of my passion, leadership and knowledge will enhance the company. My interest in sales stems from an enthusiasm to provide excellent customer service based on a well-rounded and comprehensive background. As a driven, energetic and dynamic candidate, I look forward to evolving with your network in a new century of technology.

COLLECTIONS EXPERIENCE

Aug 2014 – June 2015

Centurylink

Resolve and explain billing issues

Turn all calls into either a up sale or new services for our partner companies ( Direct TV and Verizon Wireless.

Take call from customers who are trying to renew current promo pricing and turn it into either up sell in service or bundling new services on account.

Avg 60- 100 calls a day with handling time under 8 mins and availability time over 95%

Sept 2013 – July 2104

Sunrise Student loans Services

Inbound and outbound calls for federal student loan consolidation

Work out payment options for service fee

Process paperwork for existing federal loans

March 2014 – April 2014

CVS Carmark Mail Order Division

Took in bound calls from Dr offices and patients for medicine refills and new orders.

Verify all patients info then transfer to pharmacist.

Contact insurance company to verify coverage.

Fax over new medicine request to Dr office.

Upsell other product ie pill crushers, needles, glucose testing strips.

Make out bound to gather updated insurance info, new info or updated payment info.

May 2013 – Sep 2013

Direct Energy : Inbound scheduling coordinator

Inbound scheduling coordinator for Mister Sparky, Benjamin Franklin plumbing and One Hour heating and conditioning

Handled over 100 inbound calls a day scheduling appointments for over 300 franchises across the United States and Canada

Worked on many screens while booking appointments for residential and commercial clients

Discussed and sold warranties on Air Conditioning units

Oct 2012-Apr 2013

South West Title Loans: Senior Collection and Sales Agent

Make outbound calls off of internet leads to set up new title loans accounts

Collections on auto title loans 31 days or greater past due

Work out payment plans and settlements

Mar 2012- Sept 2012

Wells Fargo: Inbound Sales Student loans

Take inbound calls processing new student loan applications

Update information on student loan increasing or decreasing loan amounts

Trouble shooting questions for student loan applications

Verifying proof of income and student enrollment status

Oct 2011 – Jan 2012

Cheapcaribbean.com: Sales Representative

Customize and build vacation packages

Coordinate with resorts to accommodate large parties

Navigate airport international databases to reserve and confirm flights for clients

Apr 2011- Oct 2011

IQOR Corporation: Collection Agent

Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy

Generate payments from clients/debtors from current clients: Dish Network, Debt Buyers, EAC and ACC

Advise clients/debtors of necessary actions and strategies for debt repayment

Apr 2010- Mar 2011

Law Office of Mark Kirkorsky: Collection Agent

Legal collections and commercial collections associated with law office services

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports

Played a key role in mitigating losses for a series of accounts

Oct 2009- April 2010

PFS- Primary Financial Services: Collection Agent

Third party collections involving Wells Fargo credit cards

Locate and monitor overdue accounts, using computers and a variety of automated systems

Negotiate credit extensions when necessary

Feb 2009-Oct 2009

PCC- Premium Credit Corporation: Collection Agent

Third party collection on MetLife auto claims 3-7 years old

Locate and notify clients/debtors of delinquent accounts by mail or telephone in order to solicit payment

Oct 2008-Feb 2009

N.C.C. Business Services: Collection Agent

Collected on large balance Citibank credit cards over 2 years old

Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable checks

Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors

Researched discrepancies and applied payments

Sep 2006-Oct 2008

NCO: Collection Agent

Worked on large balance Chase credit card accounts over 5 years old

Located and contacted delinquent credit card holders through skip tracing

Effectively managed roles as a team leader of seven collectors

Receive payments and post amounts paid to clients/debtors accounts

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.

Late stage medical collections for hospitals, dr offices and dental clinics

Contacting insurance companies for payments

Heavy skip tracing

Oct 2005- May 2006

Chase Bank- Customer Support Division (CSD): Collection Agent

Collected on past due accounts, 30 days to write off

Negotiated payment plans and arranged settlements

Skip Tracing via web

Record information about financial status of clients/debtors and status of collection efforts

Researched accounting issues and reviewed customer accounts to ensure accuracy

Feb 2004-Oct 2005

MSA- Mitchell Sweet Associated: Collection Agent

Collected on past due auto loans 30 to 60 days delinquent

Negotiated payment arrangements

Skip tracing via web

Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when clients/debtors fail to respond to collection attempts

Feb 2002- Feb 2004

A.C.E- Associate Collector Exchange: Collection Agent

Collected on pass due sprint cell phone accounts 4-180 days delinquent

Negotiated payment arrangements

Set up settlement plans

Reviewing customers overdue balances

Efficiently and accurately executed tasks within Collections area

Executed tasks and adheres to FSSC Collections Standard Operating Procedures

Sep 2000- Feb 2002

L.A. Fitness: Membership Counselor (Sales):

Sold associated gym memberships with high customer interaction

Renewed previous accounts and helped with appointment arrangements

Heavy negotiation involved with membership payment pricing

PROFESSIONAL QUALIFICATIONS

Certified Pharmacy Technician Trainee

Over 9 years of early and late collections staging with Credit Bureau knowledge

Highly initiative and motivated

Ability to negotiate with people even in any difficult situation

Able to work under stressful conditions meeting with deadlines

Profound ability to communicate effectively in writing and speaking

Ability to follow instructions and pay attention to details

Sound knowledge of word processing, managing files and records

COMPUTER EXPERIENCE

MS Excel/Word Processing: 30-35 WPM

AS-400 System experience

CUBS computer systems

Latitude system

Debt-Net system

QOURES system

GUI system

AWARDS AND HONORS

2010 Direct Alliance Platinum Award: In recognition of superior performance and extraordinary contributions toward company growth; received two consecutive months

2006 NCO Employee of the month; four consecutive months

2006 Chase Bank Employee of the month; award received three times throughout employment history

FORMAL EDUCATION

1995-1999 Trevor G. Browne High School

Phoenix, AZ

High School Graduate Degree: May 1999

PROFESSIONAL REFERENCES

1.) Christan Mychajlonka, PharmD

2002 E. Sweetwater Ave

Phoenix, AZ 85022

Phone: 814-***-****

Pager: 602-***-****