Customer Service Administrative Assistant
Resume:
OBJECTIVE: I am seeking a position as a word processing secretary that will utilize my extensive knowledge of computers, strong communications skills, organizational abilities, and experience in business administration that promotes the value of hard work and goodwill, and non-related fields as well.
SUMMARY OF QUALIFICATIONS
Highly organized and an efficient team member.
Good communication and coordination skills.
Excellent problem-solving and computer skills
Ability to use all types of office equipment’s for faxing, photocopying, scanning, videoconferencing and making calls.
Exceptional presentation and supervising skills
Ability to negotiate with vendors and represent the company with local and public authorities.
WORK EXPERIENCE
Receptionist/Asst. Photographer Giovanni Professional Photographer in Uptown Mirdif Mall, Dubai UAE, February 13, 2011 – December 24, 2014.
Assisting walk-in clients to their needs.
Accepting calls from the client and answer their inquiry.
Filing documents.
Done daily sales report using MS Excel.
Updating client files and staff project job.
Update and monitoring schedule of Mr. Giovanni and the client as well.
Collaborates with travel personnel to set up flight and hotel accommodations for Mr. Giovanni
Done presentation thru MS power point.
Making Business Letter.
Photographer/Video Shoulder/ Crane Operator for local wedding.
Lay outing using Adobe Photoshop CS6.
Cluster Manager, Central 1 Digital Paradise Inc. at Unit 603 Centerpoint Bldg. Julia Vargas Ave. cor Garnet St. Ortigas Pasig City, November 16 2010 – February 12, 2011.
Conceptualization of marketing programs.
Daily Sales Report Analysis.
Sales Call.
Competitor Check / Survey of marketing territory.
HO Marketing Implementation/ monitoring.
Floor Control/Staff Queries/coaching.
Sales Audit / Reviewed Daily Sales Report.
Cash Audit.
Routine branch need (i.e. QPSA, DMT, NETTS, DTR).
Meetings and Reviews (i.e. Operation Review, Area Meeting, Preparation for OR/FR, Branch Meetings).
Head Office needs (i.e. Email check/reply/Coordinate w/ other departments, HR Functions, 3rd Party Coordination, Analysis of branch income statement).
Administrative Assistant, Digital Paradise Inc. at Unit 603 Centerpoint Bldg. Julia Vargas Ave. cor Garnet St. Ortigas Pasig City, October 6, 2009 – November 15, 2010.
Update Sales Summary every 7th, 14th, 21st and end of the month.
Monitoring of technical project report.
Schedule and taking minutes of meeting.
Route and Filing documents.
Process of branch request like statement of account, supplies request and others
Delegate who acts as a bridge between the branch and Head Office.
Customer Service Assistant Digital Paradise Inc. at Netopia Riverbank Mall Barangka, Marikina City, August 13, 2009 – September 25, 2009
As a front liner ensure the customer service they need
And because it is a computer shop, know the customer information and encode it in the CMS database.
Done Reports using MS Excel 2007
Lay outing invitation, calling card, tarpaulin etc. using Adobe Photoshop CS.
Typing documents using MS Word 2007
Receptionist Pulido & Tiamson Law Office at Cacho-Gonzales Bldg. 101 Aguirre St., Legaspi Vill., Makati City, January 26, 2009 – May 29, 2009
Assisting clients through telephone call
Log in and Log out all incoming and outgoing documents
Filing documents
Fill out Purchase Order for the office supplies
Update and check supplies inventory
Update and check the schedule of Attorney
Customer Service Assistant Digital Paradise Inc. at Netopia Riverbank Mall Barangka, Marikina City, October 6, 2006 – January 25, 2009
As a front liner ensure the customer service they need
And because it is a computer shop know the customer information and encode it in the CMS database.
Done Reports using MS Excel 2007
Lay outing invitation, calling card, tarpaulin etc. using Adobe Photoshop CS.
Typing documents using MS Word 2007
Administrative Assistant Matahari Security Service Inc. at Robinsons Place Cainta, February 1, 2006 – July 9, 2006
Encoding of Daily Mall Monitoring Reports, Traffic Count, and Mall Temperature.
Done Billings of Security Guard and their DTR.
Checking Entry Pass, Gate Pass and Work Permits of Tenant
Filing Documents
Service Crew Greenwich Pizza Corporations at Sta. Lucia East Grand Mall Phase 3, March 28, 2005 – September 25, 2005
As a Counter person and Front liner assure customer service and feel them comfortable.
TRAINING AND SEMINAR
Salesmanship and Values Workshop
e-PLDT bldg. Mandaluyong City, held by NTA
July 21 – 22, 2008
Quality Customer Service
Robinsons Place Cainta, held by HR Dept. June 7, 2006
Fish Philosophy
Greenwich Pizza Corp. at Antipolo, Rizal
March 23, 2006
SKILLS AND INTERESTS
Lay outing using Adobe Photoshop CS.
Computer Literate, have knowledge in MS-Office Application
PROFILE
Birth Date: September 5, 1985
Marital Status: Married
Nationality: Filipino
Height: 5’5 ft
Weight: 138 lbs.
EDUCATION
Bachelor of Science in Business Administration major in Information Management; Institute of Creative Computer Technology Cainta, Rizal Philippines, Year 2002 - 2006
On – the – Job Training
Corporate Project Engineering Dept., Robinsons Land Corp. October 3, 2005 – December 1, 2005
Reference available upon request.
Contact this candidate