Customer Data Entry

Suzette Barclay

Freeport, NY ***** 646-***-**** *********@*****.***

PROFILE: Highly knowledgeable accounts receivable / collections specialist experienced in researching and tracking incoming funds. Manages the general ledger, prepares monthly A/R reports, and coordinates activities with financial management. Maintain excellent customer relations throughout the collections process.

PROFESSIONAL EXPERIENCE:

11/12-Present

ALM MEDIA LLC, NEW YORK NY

Account Receivable Representative

Call past due accounts for payments, resolve any dispute with customers, sales department and keep management informed of collection problems

Reviewing, preparing and analyzing accounts on aging report

Performs data entry of billing information, including editing and verifying accuracy of created invoices

Posts customer payments by recording cash, check and credit card transactions

Process credit card payments

Submit a weekly report of all accounts pending balances and payments

Assist in maintaining a global collection rate of 98%

COUNSEL PRESS, LLC NEW YORK, NY 12/2008- 07/2012

Accounts Receivable Representative

Maintained complete records on all accounts including, but not limited to detailed documentation on collection efforts

Increased efficiency by identifying the need for consolidation of three accounting systems into one main effective process system

Reviewed customer's overdue balances and contacted clients via phone, email or sent reminder letters

Researched and analyzed accounts prior to initiating debtor contact, examined historical data and evaluated past collection efforts boosting collection to 99%

Diplomatically resolved customer billing disputes and escalated to manager as required

Faxed, e-mailed and mailed invoices to clients and ran monthly aging report

Monitored customer account detail for non-payments, delayed payments and other irregularities

Executed tasks and adhered to FSSC Collections Standard Operating Procedures

MEDIA CONCEPTS/ THE NEW YORK TIMES LAKE SUCCESS NY 09/2005- 09/2008

Collections Representative

Scheduled and released advertisements posted in the NY Times, Boston Globe and

Worcester Telegram accounts

Made collection calls to clients with accounts that were delinquent 30 days or more

Processed and applied credit card payments to customer accounts in Great Plains

Acted as liaison between three credit desks in the New York and Boston offices

Responded to customer complaints, and determined the most effective and satisfactory resolution

Performed data entry duties on behalf of the billing department and the clients

Ran monthly aging reports on account status in Excel

COMPUTER SKILLS: Microsoft Office, Word, People Soft, Great Plains, SAP, Oracle, Multipub and Pay Pal

EDUCATION: CUNY, Queens Borough Community College, Bayside, NY. Business Management

Contact this candidate