Multi unit Sales Manager / Talnt Mentor

Melyssia Santiago

***************@*****.***

** ****** **., ****** *****, Fl. 32176 762-***-****

EXECUTIVE SUMMARY

Top-performing Sales and Operations Leader who significantly increases market growth, customer service, profits and the retention of employees with broad experience that includes multi-unit management, sales team development, and customer service. Adept at generating significant cost savings and promoting innovative solutions in complex environments. Key Skills:

•Multi-unit Operational Management

•Sales and Market Growth

•Multimillion Dollar P&L Management

•Team Leadership

•Strategic Vision

•Key Account Management

•Problem Resolution

•Team Player

CAREER PROGRESSION & HIGHLIGHTS

TMX FINANCE – Georgia / Alabama September 2009 – March 2015

Regional Manager, August 2013- March 2015

Key responsibilities included full P&L accountability, growth of revenue and profits ($41M in total accounts with $18M in annual profits), development, implementation and execution of specialized plans to drive performance in all core areas and overall leadership of over 200 employees and 49 locations within specialty finance industry.

•Increased total accounts from $36.8M to $41.3M 2013-2015 by creating a competitive culture and holding employees accountable for performance.

•Increased new loan generation by implementing a regional marketing plan targeting specific merchants and better execution of relationship selling to current customer base; resulting in success leading company’s total account growth 5 of 6 months in last two quarters 2014 over 25+ other regions.

Duties: Daily store operations, managed as direct report for 5 district managers with complete P&L accountability.

- Hiring, developing, evaluations, assessments, promotions, corrective actions, and terminations.

- Auditing- to ensure compliance of company policy and procedures, identify performance opportunities

- Analysis on KPIs (key performance indicators), implementation and execution of best practices/strategies to increase sales/account growth, decrease controllable expenses, success of collections process/results, minimizing charge offs, and inventory control.

District Manager, TMX Finance June 2011- August 2013,

Key responsibilities included successfully working with Divisional/Regional Management, driving revenue with assigned district of 10 locations in the Augusta, Ga. area to new heights.

Thrived in a highly performance based environment, exceeding growth expectations with a $6.8 million dollar multi-unit district to $10.2 million dollar in less than 18 months.

Establishing and developing performance expectations, leading my team to finish as the top performers in profit and growth in my Region for 2012 with new loan +46% YOY and +24% YOY profit.

Analyzing audit compliance issues and capitalizing on training opportunities with 50+ field employees.

Duties: Managed daily operations and exceed sales/collections goals within 10 store district.

- Audited daily to verify compliance of policy/procedures of loan processing, collections, cash handling, bank deposits, marketing plans, sale of inventory.

- Foot sourcing, hiring, training, evaluations, promotions, corrective actions, and terminations.

- Scheduling, time card management and approval through Kronos.

- Developing excellent Customer service practices and resolving any escalated customer concerns.

Melyssia Santiago PAGE 2

General Manager, TMX Finance September 2009 – June 2011

Key responsibilities included daily store operations, developing/motivating 2 -9 team member staff in excellent customer service, rapport building and sales techniques.

Resulting in increased total account growth from $425K to $1.3M.

Certified trainer utilized to prepare GM/DM/RM candidates; 2-4 trainees per quarter.

Duties: Daily Store operations: opening-closing processes. Customer service, marketing, loan processing, securing 1st liens on vehicle titles per state mandated process, processing payments, collections, field visits.

- Exceeding sales goals; overcoming objections

- Training staff: operational and sales policies and procedures.

- Establishing Merchant Partners

Mattress Firm - Houston, Texas December 2008 – September 2009

Store Manager - Supercenter

Effectively managed and increased profit margins 25% in mattress and accessories sales.

Proven sales performance by consistently remaining in the top 5% companywide in sales and profit every month employed. Producing maximum sales profit margins through verbal and non-verbal closing skills obtained through many years of practiced and proven sales techniques.

Concentrating on the ability to qualify customers; developing rapport; establishing trust and recommending the proper solution to each individual customer situation. Sharing techniques, instructing and mentoring all levels of team members from warehouse, CSR, store managers including district manager candidates.

Bennett Automotive Group - Kingsland, Ga. February 2006 – October 2008

Internet Sales Manager: Chrysler-Jeep, Chevrolet, Suzuki and Used Cars

Enthusiastically managing all aspects of new and used vehicle sales; consistently involved in all steps of sales transactions to ensure attention to detail; outstanding customer satisfaction generating exceptionally high customer referrals and repeat business.

Maintaining website information; inventory, pricing, trade values; and customer service: sales and delivery.

Increased department sales goals 16%, managed four to six person sales teams per location; demonstrated strong closing abilities, insight in identifying opportunities and overcoming objections. Implemented several profitable dealership promotions; utilizing newspaper advertising, mailers and tent events.

Metra Electronics - Holly Hill, FL April 1994 – December 2004 Regional Manager: January 1996 – December 2004

Effectively managed sales team covering 19 state territory utilizing nine locations, maintaining over $1.3 million per month with aftermarket auto sound installation products. Quarterly design of volume incentive programs for both sales teams and distributors/dealers.

Developing market by intense prospecting, expanding territory, operating with complete profit and loss accountability. Overseeing and interacting in all stages of customer service; sales, order processing, invoicing and returns. Interviewing, hiring, training and terminating sales members within sales team when necessary.

Sales Manager: April 1994 – December 1995

Maintaining, prospecting and securing new accounts to grow multi-state sales territory via daily interaction with purchasing agents, various internal departments; face to face conferences and sales demonstrations; national trade shows/distribution conventions; computer and phone communications.

Increased $125k to $925k in total account sales

Education and Group affiliations

Bachelor of Applied Science (B.A.Sc.), Biology / Worcester State College. MA.

President, Beta Beta Beta National Biological Honor Society / Vice President Allied Medical Health Club

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