Customer Service Administrative Assistant

Mary “Judy” Vizcarra

*** ******** *****, ***** *****, GA 30022, ***********@*****.***, 770-***-****

QUALIFICATIONS

Over 9 years of customer focused experience.

Over 6 years of secretarial and administrative support experience

Excellent communication, interpersonal, analytical, planning, problem solving, customer service and organizational skills; requiring minimal supervision.

Ability to multi-task and effectively work in a high volume processing and call center environment.

PROFESSIONAL SKILLS

AFL Global – Norcross, GA

Administrative Assistant, 2014- Present

Carried out necessary office support to keep the department organized. Provided a single point of contact for physical office issues and utilities. Processed paperwork including timesheets and expenses. Answered questions from employees and coordinated with accounting department to ensure correct billing to customers. Answered and directed all general inquiries to the responsible officer.

Updated and reconciled data between the databases to ensure budgetary accuracy and proper timely billing.

Provided various reports from and other data as directed.

Assisted in ensuring efficient communications by handling calls from the field employees and customers and directing them for best resolution.

Responsible for all time reporting functions including input of time sheets, problem resolution, temporary per diem and all time sheet and expenses related issues.

Performed general administrative and miscellaneous coordination duties to assist the local team ensuring smooth information flow and accurate record keeping.

PUBLIX SUPERMARKET #0721 (Alpharetta, GA)

Pricing Clerk, 2005- Present

Handled weekly price changes and sales advertisements, discontinued items and deactivated items.

Researched for customers special item requests.

Secured new item shelf tags.

Conversed with vendors on delivered stock shelf tags and scanning prices for new items.

Maintained an accurate pricing throughout the grocery department.

Marked down items as directed by management

TITLEMASTERS OF GA, LLC– Johns Creek, GA

Payment Processing Specialist, 2012-2013

Ensured the correctness of all data received in order to process all payments received

Sent payment confirmation emails and or letters to all customers and their respective collecting agents.

Posted and applied checkfree payments made by customers to the bank and other authorized payment center.

Processed monthly reports for all postdated payments made.

Researched and responded to all internal queries and requests with respect to payment processing in an efficient and timely manner.

Assisted with special projects or other administration areas as requested by the Manager.

DELTA DENTAL (Alpharetta, GA)

Encounters Data Entry, 2010-2011

Compared data with source documents.

Compiled, sorted and verified the accuracy of claims before it is entered.

Located and corrected data errors, or report them to supervisors if needed.

Selected materials needed to complete work assignments.

Ensured the confidentiality of claims collected and stored is maintained.

Stored completed documents in appropriate locations.

Maintained logs of activities and completed work.

21ST CENTURY INSURANCE / AIG Agency Auto (Alpharetta, GA) 2006-2010

Personal Lines Account Representative, 2008-2010

Provided a high level of customer service when interacting with internal and external customers

Processed endorsements, voids, cancellations, SR22, SR26, letter of experience, disbursements, etc. in a high volume and fast-paced environment.

Collaborated with all areas of Underwriting to research and provide resolution to escalated Underwriting Issues.

Provided technical underwriting support for team members

Performed other related duties as required

Throughout tenure, quality & productivity performance meets and or exceeds expectations.

Recognized for Star Quality in Q1 2009.

Successfully completed customer service cross training in Q4 2009 broadening superior customer focus and skills.

New system adoption: adapted all new processes & software to ensure daily transactions completed timely for customers.

Underwriting Administrative Assistant, 2006-2008

Assisted Underwriting Department by sorting, batching, dispersing workload in a timely manner to manage volumes in order to meet department’s goals. Takes charge of all incoming faxes and mails for the department.

Successfully met & exceeded quality and volume requirements allowing for smooth work flow within the department.

Maintained and organized files and provided other administrative support to the team.

Maintained and distributed incoming and outgoing mails.

Promoted to Underwriting Assistant/Personal Lines Account Professional in 2008

EDUCATION

Philippine Christian University

B.A. Marketing

St. Scholastica’s College

Certificate in Secretarial Science

University of the Philippines

Web Page Design (HTML), Visual Basic, Certificate in Mainframe Programming

COMPUTER SKILLS: Microsoft Office: Word, Excel, Access, PowerPoint, Outlook; ATS Ticketing System, Salesforce, FirstData

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