Kristina R Whaley

**** ****** ***** **. • Carver, MN 55315 • 541–760–5438 •

OBJECTIVE: Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS:

Fifteen years of banking experience-starting from a teller to lead teller to personal banker to service manager to store manager

Strong project management skills, capable of bringing multiple teams together to complete goals and meet demanding time-lines.

Several years of working in the field to have a clear understanding of retail banking

Ability to partner with various lines of business to ensure we achieve one common goal

Facilitate and/or participate in a variety of community activities i.e. PRIDE festival, Feed My Starving Children, Park Cleanups

PROFESSIONAL EXPERIENCE:

Wells Fargo-Minnetonka MN 2012-present

Store Manager

Assist with onboarding/retention of new and existing team members

Leading the team through key objections i.e. customer experience, new household growth, loan production, and small business

Strategize and maintain team member engagement through various Q12 activities

Facilitate weekly skill practices and coaching with new household team

Act a mentor to new managers

Partner with various business lines to ensure we are one Wells Fargo

Prepare team members to be SOCR ready daily

Develop team members through observations and coaching to ensure that they are successful

Wells Fargo, Newton, NC 2010 to 2012

Store Manager

Develop team members through observations and coaching to ensure that they are successful

Coach and mentor teams as we went through the Wachovia and Wells Fargo merger

Led team members through change

Partnering with all business lines to ensure we reach one common goal

EDUCATION:

AAOT-Business Administration-Blue Mountain Community College

References available upon request

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