JAMES E. MOORE

**** ****** **** ****** *. Apt#*

Seattle, WA 98118

Cell 206-***-****

acp8d7@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

10+ year’s dedicated performance in the medical industry and exceptional customer satisfaction experience.

10+ year’s medical records and years creating paper forms and training and inspiring staff of all levels in a healthcare environment.

10+year’s customer Service providing customer support in public and employers.

05+ years electronic medical records/creating electronic forms and accumulated expertise as a medical center project manager/analyst.

03 years hotel experience and training staff.

Equal comfort working with diverse staff and customer bases in a team or independent environment.

Superior written and oral communication skills with proven ability to disseminate feedback in a diplomatic manner.

Cerner/MRP (create/update Medical Record Forms/Cerner Templates, Cerner Super Users), PSA Occurrence Reporting and Risk Monitor PRD (Patient Safety) and Release of Information.

Rapid Process Improvement Workshop and 5S Process Standard work (Workplace Organization Definition, Committee Mission Expectations and Oracle Applications).

KEY KNOWLEDGE AND SKILLS:

MS Windows

MS Words

Quality Control

Proactive

Adaptable

Nova Application (Hotel)

MS Office

MS Excel

Records Maintenance

Critical Thinking

Oracle Application

10-key at 30 SPM

MS Outlook

MS PowerPoint

Accounting/Bookkeeping

Sound Judgment

Solution Focused

HRIS (Human Resources)

PROFESSIONAL EXPERIENCE:

Qualified Security Screener (Seattle - City Hall / Justice Center) December 02, 2013 to Presence

Olympic Security Services, Inc., Seattle, WA

Attention to Detail: Thorough and precise when performing security screening; consistently provide accurate and high-quality work. Customer Service: Work quickly and proactively adjust stations and staffing levels to ensure screening processes are completed swiftly. Polite and friendly with the ongoing commitment to continuous improvement of services.

Conflict Management: Anticipate and take steps to prevent counter-productive confrontations. Deftly manage and resolve conflicts in a constructive manner. Multitasking: Manage a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.

Equipment Proficiency: Operate security equipment such as passenger and baggage X-ray technology, explosive trace detection, passenger screening wands, magnetometer /walk through metal detector, two-way radios.

Screening Procedures: Possess in-depth knowledge of current standardized operating procedures.

Administrator Assistance - Case Management February 2013 to July 2013 Kindred Hospital, Seattle, Washington (Contracted by Randstad US)

Create and manage Electronic Medical Records folders in Case Management\Managed Care\First Hill. Copy all outside paper/electronic medical records. File all updated electronic information (All-scripts referrals, Insurance Authorization “Approved/Denials”) if received paper information on a patients, scan information and place in patient’s electronic file. Set-up patient/patient family discharge planned meeting or if a patient has any questions that needs to be answer right away get with the Case Management/Social Worker.

All-scripts Referrals (Knect), creates referral packet and scans into All-scripts referral after told whether to make SNF or Inpt. Rehab or other referral. Set-up patient referrals information in all-scripts, down load patent medical record information, do advanced searches by zip code or facility name to locate facilities in the patient home location in all-scripts.

Check the internet for facility/facilities that are not located in all-scripts referrals to help fine facility/facilities to place patients.

Front Desk Agent November 2009 to October 2012

Sixth Avenue Inn Hotel, Seattle, Washington

Checked guest’s in and out using Nova reservation system. Audited Arrivals/Departures: print & review arrivals, check for duplicate reservations in Nova system. Checked for strange rate codes/ guarantees/ and inconsistent rates.

Inputted any internet reservations and check all extranet for any missing reservations in Nova

Performed a bucket check, Checked to make sure names and dates on registration card and Nova match, Made sure all registration cards are signed/initialed and stamped with guest's credit card.

Medical Records/ROI, Patient Administration Department, Warrior Forge (ROTC) March 2009 to August 2009 Madigan Military Hospital, Tacoma, Washington (Contracted by Kelly Healthcare Recourse)

Answered phone calls from staff, patients, and/or public and greet visitors, referring to proper individuals within branch.

Received cadet’s medical documentation from the assigned University and screen to determine if the cadet has a valid physical. Obtain required identification in order to ensure patients eligibility.

Scanning of documents, enter code and review records for proper sequence, cross reference indices and compile statistics on requested information pertaining to physical exams or file maintenance for use in various reports. Create and manage Electronic Medical Records, copy all outside paper into electronic medical records and receive paper information on patients, scan information and place in patient’s electronic file/records.

Medical Records/ROI/Health Services Support Administration April 2008 to January 2009

The Boeing Company, Seattle, Washington (Contracted by Kelly Healthcare Recourse)

Reviewed patient medical records/electronic medical for completeness, accuracy and regulatory compliance

Retrieved patient medical records for physicians, technicians, staff and protected the security of medical records to ensure confidentiality. Computer entry of demographics, history and extent of disease, diagnostic procedures/treatment.

Compiled and maintained patients' medical records to document condition and treatment and care improvement. Handled patient admission, discharge forms. Released information to individuals, agencies in compliance with appropriate regulations.

Virginia Mason Medical Center, Seattle, Washington January 1995 to December 2007

Human Resources Service & Operations Representative July 2006 to December 2007

Accurately and quickly processed an average of 200 transactions weekly in HRIS database.

Assisted 20 to 30 staff and managers weekly with self-service navigation and transaction processing.

Provided timely information and resolution of questions related to HR policies, systems, processes and practices.

Solely responsible as initial contact for providing analytical support and processing of all status changes for employees.

Adept at performed quality control reviews on employee performance evaluations, scanning for errors and omitted information prior to updating data system.

Health Information Services Project Analyst July 2002 to July 2006

Regularly monitored and maintained department website, completing up to 100 updates per week in a timely manner.

Assisted in consistently meeting project deadlines/performance measures via timely conscientious completion of tasks.

Trained staff in the expanded use of MS Office and proprietary software applications toward increasing team efficacy.

Accurately collected, analyzed and assembled data to define development areas and produce monthly leadership reports provided in Excel, Word and PowerPoint. Trained staff in electronic medical records/release of information and creating electronic forms.

Health Information Services Project Manager January 1999 to July 2002

Negotiated an average of 10 to 20% below wholesale rates for project software purchases/upgrades.

Maintained awareness of advances/changes in healthcare, technology, government regulations and finance.

Instrumental in developing and implementing organizational policies and procedures for the medical center.

Astutely weighed workloads and space/equipment availability to establish 10 to 20 staff schedules and assignments.

Maintained key communication with project stakeholders, addressing obstacles to ensure benchmarks were being met.

Developed and maintained 30 different computerized records management systems, tracking staff duties and personnel information to produce monthly reports provided in Excel, Word and PowerPoint and Trained staff in electronic medical records/release of information and creating electronic forms.

Supervisor Record Completion Area January 1995 – January 1999

Oversees and monitors the compiling and accuracy of physician’s incomplete listings process and suspension of privileges, availability of records for completion and minimal complaints. Provides leadership and direction on all human resource issues within the department staff to maximize employee satisfaction and meet section goals.

Quality assurance and staff evaluations by gathering staff feedback, ensuring team involvement, and managing continuous improvements.

Provides leadership and direction for the updating of procedures, job descriptions, and setting of section goals for the achievement of a higher level of performance of staff and increased productivity.

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