Management Customer Service

HIMANSHI SINGH

Female, ** years

Contact : 943*******

E-mail : ***********@*****.**, ****************@*****.***

OBJECTIVE

Seeking a challenging career in management with a progressive organization which will utilize my skills, abilities and education in management whilst contributing to the development of the organisation

PROFESSIONAL SYNOPSIS

Placement at WIPRO-BPO as “Associate”, February 2011

Focused and goal driven with strong work ethics

Continuously striving for improvement coupled with commitment to offer quality work.

Adaptable and a quick learner with skills to work under pressure.

Possess strong interpersonal and relationship management skills

Mid-set and skill-set for managing corporate communication, negotiation and customer relationship

Language known : English, Hindi

EDUCATIONAL QUALIFICATIONS

Qualification

School/College

Board/

University

Year of Passing

Percentage/

CGPA

MBA (HR/Marketing)

KIIT School Of Management

KIIT University

2013

7.23

BBA

KIIT School Of Management

KIIT University

2011

7.46

Std. XII

DAV Public School, Hehal, Ranchi

CBSE

2008

77.80%

Std. X

DAV Public School, Hehal, Ranchi

CBSE

2006

70%

WORK EXPERIENCE

Working as a HR Executive at Cox and Kings - Voyage Partner, Dhanbad

(October 2014- till date)

oHandling End-to-end Recruitment

oReviewing resumes and applications

oResourcing, screening and short listing resumes through job portals,social media, else internal reference

oConducting recruitment interviews and providing the necessary inputs during the hiring process

oWorking with organization departments to source candidates for specific job positions

oConducting first round of telephonic interview for the candidates to schedule interviews.

oPreparing letters such as offer and confirmation

oPreparing HR letters/documents/certificates as per the requirement in consultation with the management

oTraining new or existing employees about Company, Products, Client, Sales and their job profile

oScheduling and arranging training while coordinating with external trainers

oRecording, maintaining and monitoring attendance to ensure employee punctuality

oConducting employee orientation and facilitating newcomers joining formalities

oCommunicating and explaining the organization's HR policies to the employees

oHandling the full and final settlement of the employees

oPreparation of salary statement / Payroll

oMaintaining and regularly updating master database (personal file, personal database, etc.)

oResolving grievances or queries that any of the employees have

oEscalating to the right level depending on the nature of the grievance or issue

oTracking attendance, maintaining leave records, issue letters, etc.

oKeeping track of Confirmation, Appraisals, and Increments of employees.

oPreparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, experience/service certificate, reliving letter.

oDeveloping employee engagement programs like Initiated and administered a welcome-mail policy to all new joiners, Initiated regular Birthday mailers & celebration policy.

Also involved in supporting for Business Development Executive position

Worked as a HR Executive at Adequate Consultancy Pvt. Ltd. (Domestic Customer Service), Mumbai

(July 2014-September 2014)

oReviewing resumes and applications

oConducting recruitment interviews and providing the necessary inputs during hiring process

oDeveloping and implementing the organization's HR policies to the employees

oPreparation of salary statement

oPreparing HR letters/documents/certificates as required for employees in concern with the management

oPreparing and processing timely distribution of salary, bonus, increment salary slip, leave encashment

oRecording, maintaining and monitoring attendance to ensure employee punctuality

oConducting employee orientation and facilitating newcomers joining formalities

oMaintaining employee database (personal file, employee database, etc.)

oResolving grievances or queries that any of the employees have

oConducting exit interviews for employees and recording them accordingly

oCoordinating with IT team for generation of Email ID & password for new joiners & Admin Team

oAccount opening of employees, providing bank kit & account numbers to link the same in system.

Worked as a Business Development Executive, Management Consulting, Mumbai

(July 2013-June 2014)

oCoordinating training events

oDesigning and developing research content for training

oDevelopment of content from various sources including research on the internet sites

oReporting on assignments and projects conducted

oInitiating/building new business and developing existing business

oMaintaining relationships with key contacts in existing accounts,also developing new contacts

oIdentify potential clients, and the decision makers within the client organization

oSet up meetings between client decision makers and company’s decision maker

oWork with team to develop proposals that speaks to the client’s needs, concerns, and objectives

oCloses new business deals by coordinating requirements

oKeep close eye on market trends and identify gaps and niches that represent new business opportunities

oCold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities

oIdentify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

INTERNSHIP / ACADEMIC PROJECTS

Internship/Industrial Exposure:

“Industrial Relations System – Analyzing relationship between Management, Trade Union and Employees” at P&IR Department, Central Coalfields Limited,Coal India

(May 2012-June 2012)

oAnalyzed Industrial relations within Central Coalfields Limited, Coal India and its subsidiaries

oResearched on the level of harmonious relationship Union and Management with respect to their ability to bring coordination and reforms

oAnalyzed the effectiveness of the Grievance Redressal Cell and Negotiationary procedure implemented within organization

oStudied the IR process and policies followed at subsidiaries under Central Coalfield Limited

oCollected samples through personal communication and interaction at executive and Non-executive level

oPrepared report through theoretical research on IR system

“Training and Development – Analyzing strategies to train and retain” at HRD Department, Central Coalfield Limited, Coal India

(April 2010-June 2010)

oStudied the training process delivered to existing executives and trainees in the organization

oAnalyzed monthly training programs and the basic activities of Human Resource Development department with respect to training and development

oResearched and studied last five years T&D report and made recommendation at executive level

Academic Projects:

Market Research on “GAP Analysis at UCO Bank”, through SERVQUAL Analysis, April 2013

oUnderstanding the customer’s expected value towards the delivery using SERVQUAL analysis measuring reliability, assurance, tangibles, empathy, and responsiveness

oBuilding and recommending strategies to reduce the marketing GAP’s

Brand Audit Report on Refreshment servings applying 7 P’s, within India, March 2013

Research on “Customer Satisfaction” towards Street vs. Mall Shopping, April 2012

oAnalysis of the factors influencing consumer satisfaction level at shopping malls : 7 P’s

oStrategies to attract consumers from different strata of the society: Overview and recommendations

oStrategies to improve customer involvement: Business Perspective.

CERTIFICATION

Done Certified cource in “Web Development” from APTECH Institute in the year 2008

ACADEMIC ACHIEVEMENTS

Received “Excellent (E+)” for Industrial internship on “Industrial Relations”, 2012

Among top 20 students at SOM, KIIT University in HR,2011

Among top 10 students at SOM,KIIT University in BBA,2008-2011

Certificate of Membership of Intercollege NGO –Sife Kiss-KIIT,2011

COMPUTER PROFICIENCY

Proficient in Microsoft office

SPSS (Statistical Product and Service Solutions)

INTERESTS / EXTRACURRICULAR ACTIVITIES

Painting

Volunteer in National Management Convention (NMC): “CSR In India-Taking the Next Leap Forward”,2013

Active member of National Service Scheme (NSS), 2011-2013

Represented SOM, KIIT University on Republic Day dance competition,2012

Participated in ICICI Stock Mind Virtual Game,2012

Participated in Inter College Management Badminton League, 2011

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