Manager Engineer

CURRICULUM VITAE

J Vijayasarathy No. ***/*, Nandhanam,

********************@*****.*** 6th Cross St, Rama

+91-916******* temple Rd,

Annasandrapalaya

Bangalore - 560017

Objective:

To work in an environment that will fulfil the requirements of both the company and me in terms of growth and career development. Expecting growth technically to equip myself for Business standards and the company’s interest in upholding customer satisfaction through resolution.

Competencies:

Having Overall Experience of 4.5 Years in IT & Enabled services

Proficient in all Windows operating systems.

Proficient in Symantec End point Protection. (Enterprise Version)

Proficient in troubleshooting OS, Virus, Networking and Office products including Outlook

Educational Qualification:

Pursuing Bachelour Degree in ARTS, English and communication

Annamalai University in Correspondence.

Schooling:

10th Std. completed in Ramakrishna. Mission Hr. Sec. School

12th Std completed in Ramakrishna Mission Hr. Sec. School

Date of Birth - 20 – 03 – 1984

Age - 30 Years

Marital Status - Married

Professional Experience:

Sr. Tech. Executive in Sutherland Technologies Pvt. Ltd. Chennai.

Duration: Jan 2010 – July 2012

Job Profile:

Supporting US Dell Customers for Software related issues

Providing assistance by Dell remote access

Expertise in troubleshooting Virus issue, Windows OS, Networking and Office products

Worked for SWAT Team (Expert assistance only for Virus infection cases) in Sutherland

Manual removal of Virus infection by taking remote access on Consumers computers

Technical Support Engineer in Concentrix Pvt. Ltd. Chennai.

Duration: August 2012 – September 2013

Job Profile:

Deploy software packages to new systems and update Symantec Endpoint Protection on existing clients.

Verifying Symantec Endpoint Protection clients are online and functional.

Respond to Symantec Endpoint Protection client messages and apply a solution accordingly.

Create Symantec Endpoint Protection group policies based on a specified design.

Describe the components that make up the Symantec Endpoint Protection 12.1 infrastructure.

Prepare for, install and configure the Symantec Endpoint Protection Manager and client software.

Explain the process to upgrade a Symantec Endpoint Protection Manager and client.

Possess in-depth knowledge of the Symantec Endpoint Protection Manager console and menus.

Manage clients through groups/locations.

Manage and apply policies such as Virus and Spyware Protection policies, Firewall policies, Intrusion Prevention policies, Application and Device Control policies, Live Update policies, and Centralized Exception policies.

Use reports and logs to identify security problems and monitor status and security events.

Update products and content.

Explain the options for updating clients.

Explain how communication works between clients, manager and the console and configure clients to communicate properly.

Integrate with Active Directory or LDAP.

Manage the embedded or Microsoft SQL Symantec Endpoint Protection Manager database settings.

Have a basic knowledge of Symantec Endpoint Protection replication, load balancing, and failover.

Basic troubleshooting for Symantec Endpoint Protection.

Aware of the Symantec Endpoint Protection support tools including Power Eraser.

Activate the product with the appropriate license or serial number.

Create and Manage Administrator Accounts in the Symantec Endpoint Protection Manager Console.

Have a basic knowledge of Symantec Endpoint Protection domains.

Design basic architectures.

Distinguish between client-mode and user-mode.

Design complex architectures (e.g., large sites with low bandwidth and multiple data centres).

Interpret the results of reports and determine the action to take to remediate the situation.

Use unmanaged detector feature.

Configure Symantec Endpoint Protection replication, load balancing, and failover.

Configure and implement Symantec End point Protection Domain.

Perform basic disaster recovery planning and implementation.

Client Tech Support Executive In Dell International Services. Bangalore.

Duration: April’ 2014 till date.

Job Profile:

Supporting US Dell Customers for Software related issues

Providing assistance by Dell remote access

Expertise in troubleshooting Virus issue, Windows OS, Networking and Office products

Worked for SWAT Team (Expert assistance only for Virus infection cases) in Sutherland

Manual removal of Virus infection by taking remote access on Consumers computers

DECLARATION:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

(Vijayasarathy)

Place – Bangalore

Date – 13/03/2015

Contact this candidate