HR/OD

Wen Zhang

646-***-**** acp7vg@r.postjobfree.com

*** **** ***** ******, *** 46, 10027

EDUCATION

Teachers College, Columbia University, New York, NY

Master of Arts in Adult Learning and Leadership, GPA 3.9/4.0, May 2015

Capital Normal University, Beijing, China Bachelor of Public Affairs Management, GPA 3.7/4.0, July 2011

Awards: Beijing outstanding graduate, First-class scholarship for Excellent Academic Performance (4 consecutive years), Class President, 2008 Olympic Games Organizing Committee

LANGUAGE Bilingual (Mandarin and English)

RELATED EXPERIENCE

PricewaterhouseCoopers, Beijing, China Learning and Development Specialist Aug. 2011 - Aug. 2013

Analyzed employee performance trends via extracting training data and developed monthly training performance reports for the Mainland China and Hong Kong (CN+HK) offices to visualize data and deliver insightful findings to in-charge HR partners.

Nominated as a change champion for Cornerstone onDemand system launch in L&D transformation project. Instructed all the level of CN+HK management on the system usage, and timely responded to solve any emergent problems they encountered.

Monitored training attendance status for Beijing office, collected and analyzed first-hand training data, and provided instantaneous evaluation to track, recognize and solve the learning performance challenges and ensure the change readiness.

Trained all the levels in L&D analytical reporting skills in Excel to improve the overall training performance evaluation process.

Updated assurance training materials, including content, analysis, case studies, and formatting changes based on clear and efficient communication with many levels of training managers in Beijing office to make the learning processes more accurate and efficient.

Optimized resource allocation of over 30 curriculum projects for CN+HK offices. Assigned delegation of duties and provided oversight of project delivery status.

Year Up, New York, NY National Academic Program Intern July. 2014 - Dec. 2014

Designed two core curricula on “talent development and leadership” and “technology engagement” to drive the changes on instructor performance and people engagement strategies, which are implemented in the 12 domestic Year Up offices.

Conducted comprehensive research on Agile Scrum and web-hosting market to present solid analysis and findings to the national academic director on the purpose of optimizing outsourcing channel and budget forecast.

Ogilvy & Mather, Beijing, China Talent Resource Center Trainee Mar. 2010 - Mar. 2011

Managed Beijing recruiting database and streamlined talent identification process to increase the recruitment efficiency and ensure HR representatives were timely provided with qualified candidates.

Prepared interview logistics including brochure packages and publicity of the company to facilitate the interview process for 15 HR senior and junior managers.

Conducted telephone interview screenings and followed up with candidates for next steps.

Processed new hire paperwork and facilitated orientation to ensure all new hires were acclimatized to the company culture.

OTHER EXPERIENCE

United Nations, New York Headquarters, NY Project based Consultant May. 2015 - Present

Currently lead two United Nations social media projects (UN Video Series and UN News APP). The work involves in:

Research on the potential partner universities and schools regarding their field expertise and innovation, technology, and operational capacities in order to build up and secure long-term partnership

Anticipate details of short-term and long-term cooperation needs and streamline the collaboration processes

Refine communication channel in diverse and dynamic situations on a regular basis to timely respond to the potential difficulties and solve the emerging problems

Identify and monitor changes of the project flow and team collaboration to increase the process efficiency

Learn new technologies (i.e. HTML5, WordPress, Trudel, etc) along with the needs of specific project processes

United Nations, New York Headquarters, NY Resource Planning Intern Jan. 2015 - Mar. 2015

Designed Umoja functional role’ analytical mapping for DPI by saving 70% of original working effort and is adopted by the whole United Nations headquarters to improve the business process.

Collected and analyzed raw data from HR, finance, and information communication technology sectors to make overall procurement forecast analysis for the launch of Umoja (the new UN ERP system) in the Department of Public Information (DPI).

Centralized and optimized current UN DPI resource information and data and analyzed the budget saving percentage to prepare for the Umoja system launch.

Computer Lab, Teachers College Columbia University Computing Support Consultant Feb. 2014 - Present

Assist clients with varying backgrounds (students, faculty and staff) in using the center's computers, printers, and software packages such as Microsoft Office, OS X, Windows, Internet Tools, etc.

Develop multiple solutions for the on-site and call-in IT problems to streamline the troubleshooting process and increase customer satisfaction.

Stop Cancer Foundation, Abuja, Nigeria Organization and Events Planning Intern Jan. 2010 - Feb. 2010

Instructed Citibank staff time management and effective communication techniques to improve work-life balance and increase work efficiency.

Participated in the design and market research of the Stop Cancer Projects to promote the Stop Cancer Foundation and increase public awareness among local residence and policy makers.

PROFESSIONAL ASSOCIATIONS

Member, Columbia Graduate Consulting Club (CGCC) Nov.2014 - Present

Member, Organizational and Human Development Consulting Club (OHDCC) Oct.2013 – Present

COMPUTER SKILLS

Proficient in Microsoft Office (esp. Excel: analyzing data by using formulas, pivot table, making graph/chart, and fundamental skills for data optimization in Solver); Lotus Notes; Cornerstone onDemand System; Schoology

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