Customer Service Data Entry
Resume:
Yolanda P. Gordon **** Rock Lake Dr.
College Park, GA 30349
OBJECTIVE
My objective is to successfully execute independent judgment with the ability to work under minimal supervision and to put into productive use my experience and talent for the benefit of a progressive organization. My strength is the ability to execute “One Face to the Customer” decisions to achieve goals and objectives. I am a professional with years of diversified Client Services, Financial, Administrative and Secretarial experience.
EXPERIENCE:
ALL IN ONE ACCOUNTING & TAX SERVICES, LLC 2013- 2014
Data Entry Clerk/Account Receivable and Payable Clerk
I was responsible for assisting Accountants with administrative duties and the input of all data entry, accounts receivables and payables; enabling the Accountants to prepare taxes and other pertinent documents needed. Processed and assembled tax returns and extensions, monitoring electronic returns, scanning, filing documents accurately. Processed and identified cash receipts to customer account accurately in a timely manner. Identified and took appropriate actions to resolve issues pertaining to customer account. Additionally, I greeted clients, answered the phone, handled incoming and outgoing mailed and other duties as needed.
COBB COUNTY BOARD OF EDUCATION, Marietta, GA 2013-present
Substitute Teacher
Currently I am substituting with the school system in all classrooms (i.e., regular & special education). In doing so, I have the opportunity to give back to the kids my expertise that I have gained during my tenure with the school system.
COBB COUNTY BOARD OF EDUCATION, Marietta, GA 2002-2013
School Secretary - Hawthorne Center of HAVEN Academy
I ran the front office of the Psychoeducational Center, housing Middle and High School kids with SEBD (Severe Emotional Behavior Disabilities). This duty entailed keeping records of all employees and students housed at the center, as well as, greeting all stakeholders in a professional manner.
HUMAN RESOURCES CLERK
I assisted with the daily input of employment applications accurately into the HRMS system, also provided verification of previous employment and contact perspective new hires for paperwork sessions (i.e., photos, insurance, fingerprinting, etc.). I assisted in the orientation of Substitute Teachers and in technical and customer service issues regarding benefits; ensuring accuracy of eligibility.
PEREGRINE SYSTEMS, Atlanta, GA 1998-2002
Accounts Receivable Administrator. My main responsibility was to process daily all credits/debits with accuracy in a timely manner. Processed and identified cash receipts to customer account accurately in a timely manner. Identified and took appropriate actions to resolve issues pertaining to customer account. I provided accurate billing/shipping address changes and other pertinent information associated with the customer’s accounts as well as resolve internal/external problems associated with the application of cash to accounts (both domestic and foreign).
Yolanda P. Gordon 5417 Rock Lake Dr.
College Park, GA 30349
RANDSTAD STAFFING SERVICES, Atlanta, GA 1994-1998
Colgate-Palmolive
Data Entry Assistant. I processed credits and debits for the military commissaries and distributors throughout the United States on the SAP R/3 System and reconciled cash deposits, maintaining the accuracy of manual entry roll-ups and processing EDI 867 transactions for all military accounts. Additionally, I assisted in the testing aspect of the EDI 867’s accounts, and also experience in copying pricing Templates.
Closely executed Military Collections, Deductions and Credit Analyst identifying and recoding military deductions, preparing and sending out pricing letters to sales force on a monthly basis. Print and forward military invoices to export military accounts and transferred monies to appropriate accounts as needed.
Cleveland Electric Company
Payroll Assistant. I was responsible for the daily input of weekly payroll for over 500+ employees and assisted with employment verification (current & past). I maintained an accurate weekly payroll summary of all employees. I researched and responded to employee concerns regarding compensation issues accurately and in a timely manner, getting issues resolved.
I assisted in the Accounting Departments, as needed, with monthly expense reports for the various sales representatives.
ARRINGTON & HOLLOWELL, Atlanta, GA 1993-1995
Secretary/Floater. In a medium to large law firm, I assisted secretaries with daily assignments when needed. I was assigned to the Executive Director of Administration, an Attorney and Paralegals. I assisted Attorney and Paralegal with litigation transcripts and administrative procedures on a daily basis. I also
assisted the Executive Director with office management, screening and testing potential new hires, maintaining an overall view of the firms needs.
Receptionist. I received all visitors and incoming calls in a professional manner. I maintained a daily courier log, opened new files, and keeping attorneys and support staff abreast of upcoming and current court cases as listed in the Fulton County Daily Report. Additionally, I maintained an accurate attendance record of all employees.
Reporting directly to the Director of Finance, I was responsible for executing all accounting procedures including postage, telex, and courier expenses; consolidation of monthly bank statements and preparation of invoices for monthly billing, and the input of Administrative Billable Time. I supported the Office Manager with Employee Benefits, ensuring the accuracy of eligibility and payments to employee benefits to vendors.
FIRST DATA RESOURCES, INC., Atlanta, GA 1977-1991
Client Services Secretary. I provided assistance to 16 Client Representatives and Management staff for a third party bankcard-processing company. I assisted with training new clients and employees on the various aspects of the system, including traveling to various client sights individually and with Client Representatives for training purposes. I supported Client Representatives with “One Face to the Customer” answering all questions raised by clients when representative not available. In doing so, I received ”KEY PLAYER, EMPLOYEE OF THE MONTH and EMPLOYEE OF THE QUARTER” awards.
Data Entry Operator. I entered and balanced MasterCard and VISA daily transactions. Ensuring all bank transactions were processed accurately. I provided assistance as required in various departments throughout the company.
STRENGTHS:
Planning, Organizing, Prioritizing, Thoroughness, Effective follow-up
Excellent communication skills with the ability to interface at all organizational levels. Communicates effectively and concisely in a written form without spelling or typing errors; and orally with clear articulation.
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