Customer Service Sales

M ARTINA COOPER

* *** ***** **, * EMON GROVE, ***45, 6 19 - 534 - 4290, M ARTINACOOPER86@GMAI L.COM

E XPERIENCE

David’s Bridal San Diego, La Mesa

* /*/**** * * P RESENT

C ONSULTANT

Maximize sales and customer satisfaction by providing superior service.

Maintain hourly sales productivity standards.

Schedule and prepare for appointments.

Follow up with customers in accordance with David's Bridal Customer Relationship Management.

References:

Manage: LaDonna Crusb y

Contact number: 619-***-****

Ross Stores Inc. San Diego, La Mesa

5 /1/2013 T O 5 /1/2014

R ETAIL ASSOCIATE / FRONT END SUPERVIS OR

Maintains good quality customer service at all times .

Ensures proper merchandise presentation is maintained in accordance with company standards.

Execution of cashier responsibilities within in company policies and procedures .

Responsible for controlling shortage through personal awareness and compliance with company

standards and theft deterrents .

Additional tasks and responsibilities as assigned by store management

References:

Manager: Shannon Erin

Contact number: 619-***-****

Gallo & Getty Images Middle East Dubai, UAE

7 /1/2005 T O 1 0/1/2011

A CCOUNT EXECUTIVE

Services inbound customer inquiries for assigned accounts by answering questions as well as providing

information and solutions.

Processes, tracks, and manages invoices and internal reports in a timely and accurate manner through

the use of various computer systems.

Reviews invoices to ensure information is coded properly with careful attention to detail.

Communicates problems with invoice processing in a proactive manner, escalating the issues as

required.

Provides creative solutions and strives to find more productive and efficient ways to process, trac k and

manage invoice processing.

Proactively offers to assist the sales team with other paperwork and administrative needs to enhance

and streamline the workflow within the department.

Consistently answer phones promptly to ensure customers receive timely service and attempts to direct

the customer to the appropriate sales person to assist them with sales queries.

Handles customer requests for service related to password resets, download issues, technical

questions, etc.

References:

Manager: Mark Steel

Contact Number: +971 (4) 447 9500

Bin Hendi Group Dubai, UAE

3 /1/2005 T O 7 /1/2005

R ECEPTIONIST

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and

continuing needs.

Contributes to team effort by accomplis hing related results as needed.

E DUCATION

Independence University Salt Lake City, Utah

2 012 – 2 015

A SSOCIATES OF SCIENC ES

Business Management with an emphasis on Retail Management.

References:

Associate Dean: Kenneth Wallin

Contact number: 982-***-****

EMDI Institute of Media Communications Dubai, UAE

2 010 – 2 012

D IPLOMA IN ADVERTISI NG AND MEDIA COMMUNI CATIONS

Business Management with an emphasis on Retail Management.

References:

Managing Director: Nowshir Engineer

Contact number: +971********

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