Career Overview

Core Strengths

Accomplishments

Work Experience

Annette Sue Tipton

**** *** ***** *****, *******, Fl. 32808

Home: 407-***-****

Career Objectives I have a strong desire to work in a fast paced environment where I can use and further

develop my problem solving skills. I am an ambitious, reliable, hard worker and I strive to give One Hundred

Percent every day. I am eager to learn new skills and enjoy the challenges and opportunities that your

company has to offer.

Strong organizational skills

Active listening skills

Customer service expert

Telecommunication skills

Client relations

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

JC Penney

Windows Specialist

Ocoee, FL

JCPenney / Windows Specialist.

Work with Customers on their window displays ensuring proper measure for their order.

Made to measure and ready-made curtains and blinds.

Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily

credit card application goals.Cross-trained and provided back-up for other customer service representatives

when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing

cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to

individuals and commercial accounts.Resolved product issues and shared benefits of new

technology.Expressed appreciation and invited customers to return to the store.Managed quality

communication, customer support and product representation for each client.Promptly responded to general

inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product

complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for

ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in

finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and

desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all

merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed

store opening duties, including counting cash drawers and checking all equipment for proper

functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise

shelves with items from the stockroom.Processed merchandise returns and exchanges.

June 2011 to Current

Quality Management Course at Philip Crosby Associates.

October 1988

Dept.of Motor Vehicles

Examiner 1

Orlando, FL

Examiner 1- U.S.

U.S and foreign document validation.

Written,verbal & drive testing.

Issuance of class E and CDL drivers license.

Ran multiple computer applications at once.

Analyzed and interpreted government documents.

Finger-printing for CDL, Hazmat customers.

Strong customer service skills.

Handled various forms of payment.

May 2006 to August 2010

Dept. of Juvenile Justice

Florida

Group Treatment Team Leader/House Parent/Corrections Officer- Supervised and directed juvenile

Girls maintaining orderly behavior in a lock down facility.

Recorded in a logg book all movements on and off facility timing each event and movement within and

off the facility.

Transported Girls to and from Doctor appointments.

Distributed medication to the proper Juvenile and documented in Nurses Log.

Directed group sessions provided by the facilities Probation Officer communicating and effectively

listening.

January 2000 to May 2006

Administrative Assistant

Environmental Industries, DBA Valley Crest - Administrative Assistant to Office Manager.

Replenished office supplies. Stocked and rotated inventory regularly. Compiled weekly monetary

reports and records for store managers. Cross-trained and provided back-up for all areas, Accounts

Payables and Receivables, payroll, Receptionist.

Maintained inventory and purchase of company uniforms, corporate procedural forms.

Filed and maintained documents for Contract Folders.

.

Shipping of daily Fedex packages.

Filed all invoices for purchasing department and the automotive shop.

Responsible for maintenance of office equipment.

August 1998 to March 1999

Quality Central Dental

Receptionist

Orlando, FL

Received incoming calls from local Dentist offices for the purchase of dental supplies.

Sorted accounts payables for monthly mailing, filing of all invoices.

Maintained company office supplies.

Helped in Shipping when needed.

January 1998 to August 1998

Kelley Services

Customer Service / Telecommunications

August 1994 to January 1998

Orlando, FL

Working part time for Kelly Temporary Services.

I have held positions which required organizational skills, filing, mail clerk, PBX skills, accounts

payable, purchasing and customer service.

Family Daycare

Family Daycare Provider

Orlando, FL

Family Daycare Provider - Operated an HRS Certified family daycare in my home for children from

infancy to five years of age.

I provided a stimulating environment to enhance the development of motor skills and coordination.

Basic education skills such as: letter and number recognition, verbal communication, and hand-eye

coordination.

March 1989 to August 1994

Philip Crosby Associates

Telecommunications Specialist

FL

Operated a dual system switchboard with ten incoming lines. Directing incoming calls to the proper

Associate.

I trained in Reservations where I scheduled students for classes based on their company's needs and

their position within their company.

I also covered the mail room and copy center when needed.

October 1986 to March 1989

I was inactive in the work force while I stayed home with my young children.

March 1984 to October 1986

Atlantic Bank

PBX Operator / File Clerk

FL

Changed to Nations Bank - presently Bank of America)- worked in personal and business check filing as

well as a dual switchboard operator.

Trained as a Bank Teller.

October 1982 to March 1984

I was inactive in the work force while I stayed home with my young child.

July 1982 to October 1982

Harry P. Leu Tool Supply Company

FL

My general duties included filing, taking customer's sales orders, taking purchasing inventories and

working the switchboard.

Trained in Sales

July 1982 to July 1982

Fancy Plants

Grower

Apopka, FL

Greenhouse) I trained as a grower, which included stimulating new cuttings to root, maintain proper

watering, fertilizing and controlling insects with the proper insecticide when needed.

June 1978 to July 1980

Relocated from Tampa to Orlando.

January 1978 to June 1978

Educational Background

Additional Information

Fireman's Fund Insurance Company

Tampa, FL

My general duties included filing and logging new claims to ledger form.

August 1975 to January 1978

Hillsboro Community College

High School Diploma: Anthropology and American History

Tampa

Spring 1977

Robinson High School

High School Diploma: General Studies

Tampa, FL, Hillsboro

Spring 1975

Contact this candidate