Customer Service Office Staff

Objective

To acquire a position with a company that supports a positive environment while utilizing excellent verbal and written communication skills, being a problem solver who readily adapts to change, works independently and exceeds expectations while juggling multiple tasks.

Experience

G4S Security Inc. – Security Officer April 2014 – April 2015

Dispatched officers and managed incoming phone calls. Secure and monitored high-end vehicles on company’s property. Provided customer service to auction dealers and transporters. Advised dealers to adhere to company’s rule and regulations.

Safe and Sound Homecare – Home Caregiver May 2013 – December 2013

Assisted senior patients with homecare duties required including: cleaning, bathing, cooking and running errands.

Tupelo Mall Security - Dispatcher May 2012 – February 2013

Managed phone calls, monitored mall property via security camera, dispatched mall security officers, assisted with office detail work.

Tupelo Public School District – Security Officer August 2008 – May 2013

Assisted office staff with clerical duties and students with lesson assignments to reinforce learning concepts. Prepared lesson assignments for teacher’s review. Substituted for teachers in their absence.

Georgia Natural Gas Services – Customer Service Specialist April 2001 – October 2007

Provided service to residential customers by resolving billing issues and addressing any concerns. Handled account receivables to ensure proper payments were collected. Assisted new customers with enrollment for gas service. Participated in the implementation of the new sales team department and enrolled new customers. Trained and mentored new customer service representatives. Performed data entry, administrative and other clerical duties.

Education

East Mississippi Community College – AA in Microcomputer Technology May 2000

Golden Triangle Vocational College – Ward Secretary Certificate May 1982

Skills/Achievements

Excellent administrative, interpersonal, organizational, and communication skills

Microsoft Office Products (Word, Excel, Access and PowerPoint), proficient typist

Past work history includes: front office manager in a tax preparer firm, ward secretary at a hospital, packaging at a meat packing facility and assembling & fabricating at a toy maker facility.