Service Management

Accomplished and results driven professional with 21 years of experience and success in developing and optimizing business efficiency. Skilled in developing inventory build-up resources and cost reduction strategies in purchasing IT Equipment. Knowledgeable in all Microsoft Operating systems and Microsoft Office Software. Exceptional management, business etiquette, and Vendor negotiation abilities. Self-motivated and able to work both independently and within a team.

SUMMARY

Seeking a challenging career opportunity to further utilize my interpersonal skills, experience and knowledge.

Areas of Expertise:

Building and Retaining Customer Relations

Negotiation Skills/Conflict Resolution

Project Management

Ownership

Analytical Skills

Strong Communication Skills

Hospitality Management

Collaboration

Resourceful

Leadership

Problem Solving

Execution

PROFESSIONAL EXPERIENCE

Insight Technical Solutions Chicago, Illinois 2014 – Present

Business/Technical Consultant

Evaluate clients’ business\technological needs, resources and infrastructure; recommend creative and advanced solutions. Provide consultative and technical services for clients. Manage and provide technological services and infrastructure support. Strategically plan and align technology with organizational business processes. Conduct thorough assessments to strategically develop business and technology objectives and priorities. Consult, design, implement and manage information systems and staff for clients.

ADP LLC 2006-2014

Comprehensive global provider of cloud-based Human Capital Management (HCM)

HCM Technical Services Consultant

Provide support and assistance to HCM Service Consultants and internal partners and clients, providing application support for all versions of ADP's product offerings. Manage large array of service/product offerings in support of One Stop Shop philosophy. Perform troubleshooting, research and resolution across a wide range of environments. Maintain call/case log information through the ADP CRM system. Resolve client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR. Have an understanding of other service/ product offerings in order to facilitate questions / coordinate resolutions in the areas of Virtual Edge, HWSE, COBRA FSA, and TLM. Provide functional and technical support for products such as Enterprise HR, PayForce, and Enterprise HR Anytime applications along with PCPW applications.

Regional Champion Netsecure and all IPRODUCTS

Facilitate Training on new Product features

Create job-aids for Product features

New Hire mentor

Senior Technical Service Administrator

Baker and McKenzie LLC.

1998 – 2006

■Team Lead for inventory for entire Midwest Region including budgeting for purchases in excess of 5 million per fiscal year.

■Assisted with corporate objectives that allowed for continued savings from set Vendors in relation to all IT initiatives.

■Establishment of continuous process improvements, computer hardware and application management initiatives,

■Worked on regional cost reduction projects, resulting in removal of outdated hardware and software by procuring contract with Vendor.

Key Accomplishment:

Performed successful roll out of Windows XP across Midwest region, worked with Dell, Hewlett Packard Computers Corporations for best system build.

Created on going plan for future upgrades of all internal hardware within Midwest Region.

Began implementation of inventory reduction plan of Legacy hardware.

Executive Assistant Manager

Walgreens Drug Stores, IL

1990 – 1998

Coordinated all facets of store operations

Responsible for training from 12 - 20 associates in day-to-day operations

Delegation to Associates of assignments and administrative functions: payroll, human resources, inventory and general documentation.

Key Accomplishments:

Assisted with complete implementation of four new store locations in relation to setup and readying for opening day.

Lead team of Assistant managers in procurement of all Vendor Contracts

Proficiently surpassed tasks in developing sales strategies, establishing strategic relationships with internal and external vendors, identifying agreements and service offerings that influence total supply within Midwest Region

Mandated Customer-First initiative throughout Chicago South Region.

Generated a $1.6 Million revenue pickup in Roseland Area in first year of being opened.

United States Marine Corps

1986 – 1990

Supply Administrator for Quantico VA, Officer Candidate School

Responsible for ordering necessary Vehicles for shipping and receiving along with all officer supplies as this related to the us marine corps.

Educational Background

~ Bachelor of Arts Liberal Arts ~

Governors State University, University Park, IL.

Computer Skills

Networking, Application Support, Unix, Web Support, Desktop Support, Server Support, Backup Support, Imaging SQL Training

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