Human Resources Service

Andrew Jennings

Collingwood, Ontario

Mobile: 705-***-****

acp72b@r.postjobfree.com

PROFILE

A Professional and committed Administrator/Customer Services advisor, whom has previously provided a diligent and reliable service to members of United Kingdom’s Armed Forces. Adaptive and resilient, having worked various roles in different locations internationally. Worked as part of a specialist team facilitating numerous operations in a high pressure international environment.

KEY SKILLS

Independent and reliable

Attentive to detail

Team contributor

Adaptive

Good computer skills

Excellent verbal communication skills

Results driven

CAREER SUMMARY

Customer Services Advisor, Premium Finance, LaSer UK Jul 14 – Mar 15, United Kingdom

Proven provider of an excellent customer journey to various United Kingdom wide insurance brokers and to our mutual clientele to whom LaSer UK provide an unsecured credit facility to enable provision of auto/home insurance.

Inbound Call Centre

Completion of administrative tasks whilst awaiting inbound calls

Facilitating overdue clientele payments by Debit/Credit card

Advising clientele of their finance agreement payment schedule and default payment options

British Armed Forces Reservist Feb 14 – Mar 15

Human Resources Administrator

As a former full time Regular soldier I was able to bestow my experience and skills acquired over 13 years’ service from an administrative and military skill perspective.

Issuance of cash allowances to potential new employees

Engagement with potential new employees via potential recruit days

Completion of required administrative tasks whilst deployed internationally

Portfolio Officer Business Direct, Ulster Bank Nov 13 – Jun 13, United Kingdom

As part of the Ulster bank Business direct team, providing a high standard of service delivery in a time sensitive environment to Ulster Banks corporate clientele.

Processing standing order and direct debit requests in a timely and accurate manner

Facilitating clientele account queries via telephony

Technical Verification of cheques

Data entry

Customer correspondence

British Armed Forces 2000 - 2013

Operation administrator Jan 12 – May 13

Responsible for numerous administrative tasks within a key specialist team including:

Facilitation of critical operational air movement of approximately 450 personnel and their equipment to and from remote locations,

Maintaining personnel database in order to ensure timely departure of professional medical staff back to the UK, in order to prevent the Ministry Of Defence being liable for further individual allowances and pay

Day to day administrative tasks required by management to allow an operationally focused team to perform to a golden standard

Human Resources Administrator Jul 08- Dec 11

Employed in a diverse variety of roles providing administrative support.

Collection and distribution of personal and corporate post

Processed and distributed in-house intranet password and email accounts

Organised domestic and international travel

Administering up to 200 personnel’s pay, allowances and documentation as part of a key team.

Provided cover for senior staff when required to in order to maintain a continuous service to company workforce.

Attended numerous leadership exercises with commendations from management.

Issue and Receipt of petty cash

Communications specialist to HR specialist 2008

Revaluated my position as a communications specialist in order to seek new challenges and to enhance my promotion and career prospects within the Armed Forces. Upon weighing up these factors it was decided to transfer across to become a Human Resources specialist.

Communication Installation manager, 05 - 08

Day to day management of equipment worth approximately a hundred thousand pounds.

Ensuring the maintenance, operation and smooth running of the detachment in high pressure environments for weeks at a time in austere conditions.

Communications Specialist, 02 - 05

Part of a communications Installation team deploying in a wide variety of roles.

Providing critical communications in diverse and challenging environments.

Company Recruiting Team visiting schools in northern England.

Displayed ability to organise, transport and deploy team when senior management were not available.

Responsible for projecting a positive corporate image to potential employees by visiting catchment areas such as schools, public exhibitions and high streets.

Education, Training and Continuous Professional Development

Permanent Residence status in Canada

European Computer Driving License

High School Diploma

Chartered Institute Personal Development Level 3 Certificate in Human Resources Practice

Leisure Interests

Enjoys travelling and pursues an active life by keeping fit, mountain biking, running and playing football.

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