Customer Service Sales

Candelaira Y. B roussard

Employment History

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Apt. J

Customer Service Representative- Technical; Xerox

Raleigh, NC 27616

Nov 2014-Present Raleigh, NC

• Gathers information, researches/resolves inquiries and logs

347-***-****

customer calls.

• Communicates appropriate options for resolution in a timely

cbroussard510@gma manner.

• Informs customers about services available and assesses

il.com

customer needs.

• Provides assistance, training and troubleshooting support to

other staff.

• Schedules work to ensures accurate phone coverage; monitors

priority of calls and shifts escalated calls to assure resolution to

problems.

• Prepares standard reports to track workload, response time and

quality of input.

• Assists in planning and implementing department goals and

makes recommendations to management to improve efficiency

and effectiveness.

• All other duties as assigned

Assistant manager; Dollar Tree;

Dec 2013- 2014; Raleigh, NC

• Train new employees

• Maintain stores weekly spreadsheets

• Created monthly store budget plan

• Manage employees weekly and monthly goals

Call Center Representative, Affiliated Computer Systems;

Jan 2013-Dec 2013; Raleigh, NC

• Responsible for handling customer inquiries regarding their

pending orders.

• To secure a sales or customer service position with a

progressive organization looking for an energetic goal oriented

sales and customer service professional.

• Other responsibilities included troubleshooting, pricing, delivery

and product information in a call center environment.

Cashier; Home Depot

Jan 2010-Jan 2012; Westbury, NY

• Responsible for the recruitment and training of new employees.

• Improving customer service based on client feedback through

the development of new policies and procedures.

• Successfully handled all public relations issues.

• Prepared weekly sales reports for the sales team and sales

management

Shift Manager; United Parcel Services

May 2001-Feb 2006; Uniondale, NY

• Monitored inbound and outbound packages,

• Daily Log of package tracking

• Supervised 3rd shift outbound deliveries

• Help planned Marketing goals, and job fairs

Education

Newark University, Queens, NY Jan-1999-2001; Associates

Degree Business Management

Skills

To solve customer's problems in an effective/creative

manner in a challenging position in the Customer Service

industry

References

References are available upon request.

Contact this candidate