HEATHER KEYSER, PHR, SHRM-CP

Cell: 703-***-**** - acp6zm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished Human Resource Professional with a work history of outstanding leadership and

results-achieved. Four years of valuable, hands-on experience contributing to all aspects of HR

operations.

Professional in Human Resources (PHR) Certification

Society of Human Resource Management Certified Professional (SHRM-CP)

Active board member and Director of Programs, Leesburg SHRM Chapter

SKILLS

Recruiting/ Interviewing Change Management

Coaching, Training and Employee Development New Hire Orientation and Onboarding

Conflict Resolution Policies and Procedures

Continuous Improvement Employment Law Compliance

Safety & Risk Mitigation Employee Relations

HR Department Set-up Performance Management

EXPERIENCE

07/2011 to Current Human Resources Generalist

ServiceMaster

Responsible for the development and administration of various human resource plans and

procedures for all company personnel.

Conducts recruitment effort for all exempt and nonexempt personnel, conducts

new-employee orientations; writes and places advertisements.

Handles employee relations counseling and exit interviewing.

Recommends new approaches, policies and procedures to effect continual improvements in

efficiency of the department and services performed.

Maintains compliance with federal and state regulations concerning employment.

Conducts training sessions to help supervisory personnel better interview candidates and

handle sexual harassment and discrimination issues.

Represents the company at unemployment hearings and processes unemployment claims.

Achievements:

Introduced the company's first formal performance review program.

Improved company safety programs by initiating new Hazard Communication Standard

training and compliance, and revamping OSHA-mandated Exposure Control Plan.

Created a Drug-Free Workplace Policy, according to U.S. Department of Labor guidelines.

Developed a Manager's Guidebook to improve communications with employees, which

offered best practices for resolving conflicts, administering progressive discipline, and lawful

termination procedures.

Initiated an employee rewards program that was received favorably by associates.

Reduced Workers' compensation claims by 20 percent after recommending equipment

changes and training that addressed the most frequent injuries.

EDUCATION & CERTIFICATES

Professional in Human Resources (PHR) Certification

Society of Human Resource Management Certified Professional (SHRM-CP)

Bachelor of Business Administration, Shenandoah University; graduated Summa Cum

Laude, 2013

Chosen by the faculty to receive the “Distinguished Best for Business Award” in 2013.

Member, Beta Gamma Sigma Honor Society (must rank in top 10 percent).

Completed courses in Performance Management; HR Compliance & Recordkeeping; and

Employee Benefits, Northern Virginia Community College, 2013

INDUSTRY LEADERSHIP

Board Member and Director of Programs, Leesburg SHRM Chapter, since 2012.

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