Customer Service Training
Resume:
TONYA NEILSON
**** ******** **. **** *****, TX **137
acp6yf@r.postjobfree.com
To obtain a position that utilizes the achievements, skills, strategic thinking and leadership that enable me to consistently exceed earning goals.
Core Professional Strengths
FAA Security Clearance Forklift Certifications Training and Development
Warehouse Experience High Quality Customer Service
Employment Highlights
FEDEX, Alliance Fort Worth Airport, Texas October 2010 – Present
Material Handler Air cargo flight operations 817-***-****
Load Captain certification on 757, Airbus, MD 10-11 and all feeder aircraft (supervise team in unloading and loading of aircraft, inspects plane for damage and prepares proper documentation for the cargo unloaded and the cargo on-loaded for shipment to proper destinations.)
Use of complex computer hardware and software.
Prepared paperwork in accordance with FAA standards for aircraft movement of cargo.
Supervised freight handling and aircraft loading and off-loading practices.
Trained and supervised employees handling equipment around aircraft.
Ramp/ flight certified on all ground support equipment.
LIFESCIENCE LOGISTICS, DFW Int’l Airport, Texas June 2012-June 2013 Logistics Associate 469-***-****
Maintain, process and operate a cGMP compliant FDA registered Pharma warehouse consisting of ambient, frozen and refrigerated product.
Use of complex RF systems and Pharma Logistics Mgmt. software.
Receive, ship, maintain and process all product.
Forklift certifications.
Security Clearance.
US AIR FORCE, Travis AFB, CA March 2006 – March 2010 Air Transportation Training and Load planning Associate 707-***-****
Prepared aircraft loads
Planned, load and unload aircraft
Scheduled training and appointments for 600 personnel
Arranged transportation and quarters for personnel in deployed locations
Lead teams to Overseas location to conduct inspections of cargo
Inspected hazardous material shipments being transported by aircraft. Conducted inspections and certifications of hazardous material shipments and accompanying documentation prior to acceptance into military aircraft.
Performs and manages air transportation activities. Plans, schedules and processes eligible passengers and cargo for air movement. Loads and unloads passengers, cargo, and baggage moved on military and commercial-contract aircraft. Prepares and maintains air movement records and reports. Preforms aircraft cleaning services and delivers meals and comfort item supplies to aircraft. Operates forklifts and aircraft loading equipment. Uses computer systems to provide in-transit visibility over passenger and cargo movement operations.
Justifies personnel, equipment, and facilities required to accomplish air transportation activities. Determines supplies and facilities required and allocates equipment. Establishes procedures for loading aircraft and preparing records and reports.
Conducted ramp control, capability forecasting, quality assurance specialist, and load planning duties.
Enforced vehicle licensing and inspections, safety guidelines of specific material handling equipment.
Trained personnel in the techniques, functions, responsibility and duties pursuant to air cargo and air passenger handling. Instruction incorporates training on manual and automated cargo, mail and passenger processing system, and storage and warehousing of cargo, hazardous material. As well as principles of customer relations and communication.
Data records processing, filing basics, mission processing, reporting procedures
FEDEX, Alliance Fort Worth Airport, Texas May 2005 – September 2005
Package Handling Associate 817-***-****
Scanned freight and loaded into air transport containers for aircraft transportation
Education and Training
Working on Masters in Business, Irving, Texas
Bachelor Degree in Criminal Justice, Columbia, Missouri
Experience with Word Perfect, Excel, Access and Power Point.
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