Customer Service Administrative Assistant
Resume:
LATISHA A JACKSON
**** ****** ***., *******, ** *2738-Home 386-***-****- Cell: (386) ***-****-************@*******.***
Education
Allen School of Health Sciences Graduated: January 2015
Medical Billing and Coding: GPA 4.0 Jamaica, NY
Kaplan University Graduated: July 2008
Paralegal Studies: GPA 3.59 Rockville, MD
Montgomery College Graduated: June 1995
Fine and Applied Arts: GPA 3.0 Rockville, MD
Bethesda Chevy Chase HS Graduated: June 1989
General Studies: GPA 3.0 Bethesda, MD
Educational/Professional Transferable Skills
Word, Outlook, Excel
Scheduling
Professional phone etiquette
Critical thinker
Articulate and well-spoken
Administrative Support
Multi-line phone proficient
Flexible
Filing
Accurate and detailed
Works well under pressure
Pleasant demeanor
Excellent communication skills
Quality performance driven
Work History
Dermatology Billing Associates c/o AccountTemps 2015
Receptionist /Client Services Representative Casselberry, FL
•Answer phones & greet visitors
•Scanning
•Create medical demographic files
•Prepare accounts for collection
•Assist Patients with their billing.
States Attorney’s Office 18th Circuit 2014 to 2015
Legal Assistant/Legal Secretary Sanford, FL
•Maintain attorneys’ calendar with court dates/depositions/hearings
•Subpoena witnesses for trials, motions, and depositions.
•File all incoming docket paperwork, in open and closed files.
•Pull and prep all files for court appearances.
•Coordinate hearings between attorneys and officers.
•Mail various documents to defense attorney and witnesses.
•Filing, faxing, emailing, and answering phones.
Aon Hewitt c/o Apple One 2013 to 2014
Health and Welfare Benefits Representative Orlando, FL
•Investigated, researched, documented, and resolved customer inquiries and complaints in a timely and empathetic manner.
•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
•Directed calls to appropriate individuals and departments.
•Routinely answered participants questions regarding medical, dental, and vision benefits including premium pricing.,
•Learned, referenced, and applied benefit knowledge information.
•Gathered and verified all required customer information for tracking purposes.
•Accurately documented, researched, and resolved participants service issues.
Mailroom Clerk/Receptionist Maitland, FL
•Directed guests, routed deliveries, and courier services.
•Opened and properly distributed incoming mail.
•Helped distribute employee notices and mail around the office.
•Screened all visitors and directed them to the correct employee or office.
Washington Metropolitan Area Transit Authority 2002 to 2013
Revenue Processing Technician II/ Customer Information Agent I Washington, DC
•Prepared bus currency for processing via the Currency Verification Counting and Sorting System.
•Provided daily closing count for bus and rail monies.
•Prepared and processed parking monies.
•Provided travel information for bus and rail patrons.
•Answered inquiries regarding rail and bus arrival and departure times.
TMP Worldwide 1998 to 2002
Administrative Assistant/Advertising Clerk Gaithersburg, MD
•Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
•Reviewed and edited printed ads to guarantee high content quality.
•Proofed and approved production and printing drafts of promotional materials.
Georgetown Physicians Practice 1997 to 1998
Medical Receptionist/Scheduling Rockville, MD
•Professionally and courteously verified appointment times with patients.
•Adeptly managed a multi-line phone system and pleasantly greeted all patients.
•Prepared patient charts accurately and neatly for the clinic.
•Maintained strict patient and physician confidentiality.
•Expertly transcribed medical reports for a variety of physicians in a hospital setting.
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