Customer Service Graphic Designer

Resume of Kirstie Hoelzl

phone : 043*-***-***

mail : *******@*****************.***

web : www.korkodesignstudio.com

S UMMARY

• Highly computer literate with the ability to self - teach new applications

• Extensive knowledge and understanding of t he Adobe Suite

• Freelance graphic designer

• Excellent phone manner and customer service

• Time and priority management

• Technology - Savvy

EDUCATION

Martin College 2 014 - 2 015

Introduction course to Website Development

Southbank Institute of Technology Graduated 2011

Diploma of Graphic Design

Albany Creek State High School Graduated 2009

Queensland Certificate of Education

EXPERIENCE

Korko Design Studio – w ww.korkodesignstudio.com 2 013 - Current

Freelance Graphic Designer/Owner

• Clients include Queensland University of Queensland,

Abu Dhabi Supplies and Commercial Services, Active

Studios, PosterBoy Media, Response Fire and Electrical Services, Foxy

Proxy and more.

• Providing a professional graphic design service to start -

up entrepreneurial and small businesses to larger

organizations.

• Offering services such as branding and identity, print

and publications, advertising, social media presence,

illustration, infographics and ongoing support.

February 2013 - P resent

Department of Transport and Main Roads

Processing Officer – Searches, Disability Parking and Logbook Unit (Casual A02)

• Provide administration support to a team of 18 people

• Manage the administration aspects of the Unpaid Interstate Searches function which includes

workflow management, performing system searches on customer information, researching and

problem solving as each request can have different factors and identifying the requirements is

crucial to maintain confidentiality and a professional service.

• Provide support and clarification to other States and Territories with the administration of their

schemes.

• Maintain and report on data on the performance on the scheme

• Administer the Disability Parking Permit scheme. This includes checking the validity of

applications and ensuring the integrity of the scheme through various customer information

checks and permit applicability.

• Administer the customer payment processes and balancing financial systems on a daily basis

• Administer and audit learner driver Log Book, which includes identifying the log books meet

minimum statutory requirements and lodging into the departmental customer systems.

• Assessing Paid Search applications from overseas applicants, producing reports and letters .

Department of Transport and Main Roads M arch 2012 – October 2012

Processing Officer – Tolling Offence Unit (Temp A02)

• Processing toll data into the system ensuring all information is correct and KPI is reached and

exceeded.

• Answering a high volume of calls, handling frustrated customer’s enquiries and complaints.

• Processing mail and filing it in the Document Management System

• Email correspondence with other units in relation to unregistered vehicles

• Documenting return to sender correspondence in the system

January 2012 – M arch 2012

Department of transport and Main Roads

Administration Officer (Sarina Russo Contractor) – Heavy Vehicle Access Policy Unit (Temp A03)

• Processing applications and providing administration support whilst coordinating advice from

engineers in relation to vehicle inspections.

• Provide support and clarification to customers in relation to the application process.

• Created a 8 page reference manual outlining the process of the A03 position

December 2009 – January 2012

Aromas at the Regent Theatre

B arista/Café assistant

• Customer service via front - line and telephone communication offering a consistent friendly

service while creating long standing relationships with regular customers.

• Safe food preparation and cooking, making quality coffee and other beverages

• Trusted to purchase produce for the cafe with company money

• Assisting in café events such as weekly Friday night movie screenings

• Stock control

Cartoon Holiday Camp June 2011

Camp Counsellor

• Creating and running activities for groups of children

• Dealing with parents enquiries in relation to their children’s needs

• Reception duties and monitoring the books and schedule

• Money reconciliation

T rade Secret July 2008 – September 2009

Retail Assistant

• Customer service via front - line and telephone enquiries

• Recovery of department at close of business

• Money reconciliation

• Stock control and processing

• Visual merchandising

REFERENCES

Carol Silman

Senior Processing Officer - Logbook Unit (Also acted as A04 Supervisor)

Work - 3 0665251

Mobile - 0-478******

Contact this candidate