Customer Service Assistant
Resume:
Patricia Peschiulli
Coral Gables, FL 33134
Objective : To add value to a Financial Institution by drawing upon my past experiences,
And by learning and taking action in my present and future endeavors.
Experience:
12/01/09 – thru present
Home care assistant / Personal assistant
Retail experience
Worked at Electric Supply Company
Collections accounts / receivable
RETAIL – SEASONAL
MACY’S AND BOSCOV’S
REGIS INVENTORY- SEASONAL 2007
Duties as follows: Retail – Float and Fluff – checking all dressing rooms – removal of
Clothes and put back into their correct places. Inter-action with all customers in a professional manner. End of the year inventory.
Caretaker…..3 assignment’s – Stayed for with elderly people in there home 50 hrs per week
Night shift – 9pm-7am. Most of the people were sick – full coverage for them. Access to Hospice
Nurse if needed.
Electric Supply Company – collections – calling clients who owed monies- setting up payment
Plans. Balancing check book, making deposits to the bank. Answering phones – Learning price
Quotes per job.
Experience:
NEWEDGE USA 08/08/08 - 10/01/09
Consultant FX Specialist
All phases of FX from the life of a trade to the end of a trade.
Phone confirmation of trades and ensure all financials are correct.
Processing of trades - payments.
Interaction with traders regarding errors, incorrect counterparties, etc.
Interaction with prime broker group.
BNP-Paribas 03/08/08 - 06/01/08
Analyst- Consultant
Setting up legal documents of commodities - ISDA
Involved in projects to incorporate clients from one system to another
MORGAN STANLEY 03/13/07 - 12/01/07
Consultant FX Specialist
Managing netting with clients against their prime brokerage accounts.
Phone confirmations with clients on a daily basis.
Interactions with middle office and sales regarding discrepancies.
Checking broker confirmations and Monitoring of Static Data.
Process high volume of trades daily.
CITIGROUP 02/01/06 - 03/01/07
Consultant FX Specialist
Maintained the Chicago Client List.
Phone confirm and settle trades, resolve trade discrepancies.
High volume of trading daily.
Check mapping for clients on FXALL and CMS (set up clients)
Maintain daily customer service - basically hand hold the clients
Thru all phases of their trades.
Lots of phone interaction with traders, middle office and clients.
DEUTSCHE BANK A.G. 02/01/01 - 12/01/05
FX Corporate - Associate
Insured the highest level of customer service.
All phases of fx - high volume on daily basis.
Maintained platinum client accounts.
Releasing and process payments thru swift and trading platforms.
Meet and greet clients to offer them automation when process trades for them.
DAI-ICHI KANYGO BANK LTD 08/01/00 - 01/01/01
Swap Confirmation Analyst
Reviewed counterparty ISDAS documentation for all swaps.
Maintained all swaps and documents relating to all trades.
Phone confirm Futures and Options, settled payments for premiums.
Responsible for running daily reports and traders positions.
BARCLAYS CAPITAL 09/01/83 - 01/01/99
Swaps Confirmation Analyst - Operations
Generated confirmations for all types of products (Vanilla’s FRA’s Floors, Caps,
NDF’s Swaptions, Straddles)
Reviewed all docs before standing out the clients.
Negotiated confirmations with counterparties and Compliance Department.
Resolved outstanding issues with Front Office, Legal and external counterparties.
Phone confirmation of all trades including reuters and broker confirmations.
Responsible for all payments on premium NDF’s close-outs.
FX Operations
Involved in all phases of FX processing.
Confirm trades and make payments .
Project Supervisor - Static Data - Operations
Responsible for conversion of client information into new system.
Established new guidelines and accounts for money market clients.
Maintained all new account information and previous accounts.
Link standing payments instructions, reuters, etc.
Check daily and quarterly broadcast statements regarding changes (BIC)
ABA numbers, swift codes, DDA numbers and BIC codes.
Money Market - Operations
Input all money market trades and daily reports for rollover trades.
Trader Assistant - FX trading
Maintained reports of traders P&L.
Load all deals for operations to process.
Use of Reuters 2000 and 3000.
Check out deals with brokers.
SKILLS
FXALL, CMS, GTSS, RMS, SWIFT FNX NETTING, Word and Excel
References furnished per request
Tar Messenger Services 1976-1980
Accouts receivable and payable
Maintain all accounts
Collections on a daily basis
Set up bank deposits
Typing B/L & docs to pier’s and ports.
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