Customer Service Sales
Resume:
Justin Maxwell
**** **** ***** ***, *** Antonio, TX 78239 210-***-**** acp6i3@r.postjobfree.com
WORK EXPERIENCE
Branch Operations Support Analyst I, JPMorgan Chase Bank, N.A.
Assist bank employees (Managers, Personal Bankers, Teller, etc.) with procedures involving complex situations, transactions, and general questions, while operating in a fast-paced and high-pressure environment.
Dispatcher, Nabors Completion and Production Services Asherton, TX
12/14-04/15
Monitor levels of produced salt water that surface as a result of the hydraulic fracturing process in the Maverick Basin oil field here in Texas. Direct a group of 15-25 trucks at once to make sure the produced salt water levels are kept in check. Work directly with our customers by taking side-jobs, which involved making decisions based on staffing. Communicate any problems (accidents, spills, dangerous situations, etc.) with drivers as well as their supervisors.
Personal Banker 2, Wells Fargo Bank, N.A San Antonio, TX
04/14-11/14
Retail Sales Banking
Identify the banking and transaction patterns of affluent customers as well as small business customers. Strong emphasis on selling financial solutions that would meet these patterns. In addition to affluent and business customers, interact with other customers and, through a strong understanding of role clarity, direct them to the appropriate Personal Banker 1 or Customer Sales and Service Representative. High emphasis in driving proxy for the branch.
Personal Banker 1, Wells Fargo Bank, N.A. San Antonio, TX
05/12-04/14
Retail Sales Banking
Sales-oriented position with a strict focus on goal-based production. Maintain adherence to excellent customer service while providing customers with various solutions to match their banking needs. Act as aloan officer, focused on establishing and maintaining relationships, and strived to meet seven performance-based metrics. Adhere to policy compliance and federal regulations for banking procedures.
Full-time Teller, Wells Fargo Bank, N.A. San Antonio, TX
09/10-05/12
Retail Sales Banking
Represent the company to the majority of people who entered our bank. Ensure correct procedures were followed at all times while being able to focus on solutions to meet customer's needs. This position was highly sales-based with a sales goal to be met from quarter to quarter.
Full-time Barista & Coffee Artist/Cashier, CoHo Café Stanford, CA 2/09-3/10
Food and Beverage Production
Greeted customers in a warm, friendly manner, prepared fresh gourmet coffee that meets even the highest standards. Maintain a friendly post, welcoming a neverending stream of customers craving for their next dose of our strong coffee. Developing a strong sense of social skills and confidence working in one of the most prestigious universities in the country.
Shift Director, Hollywood Entertainment Corp Austin, TX 8/08-10/08
Retail
Making sure Customer Sales Representatives remained focused in providing excellent, courteous customer service while maintaining a positive morale throughout the work day.
Track Operations Manager, Head Mechanic, Barback, Server, City Kart Brownsville, TX 2/08-8/08
Sports and Physical Recreation
Upholding optimal track conditions, repair and maintenance of go-karts, promoting general safety around potentially hazardous areas and conditions, greeting and serving customers with enthusiasm.
Barista/Chef, U-Mix Cafe Brownsville, TX 2/07-7/08
Restaurant/Food Services
Ensured a welcoming atmosphere while preparing a variety of foods and beverages, such as smoothies, coffee, sandwiches, and other delicatessan items. Established a model working behaviour through "up-selling" and by obtaining regular customers through genuine friendly conversation.
Assistant Manager, Tunnel Cafe Brownsville, TX 5/06-4/07
Restaurant/Food Services
Promote business through advertising and organizing shows and events, keeping inventory and replenishing stock when necessary. Most importantly, arranged work schedules for co-workers.
EDUCATION
Hallmark University San Antonio, TX
03/15-present
Aircraft Maintenance & Repair
Coursework in aircraft maintenance and repair, in preparation for my Aircraft & Powerplant Certification. Strict adherence to attendance and proper procedures.
University of Texas at Brownsville Brownsville, TX 8/06-7/08
Physics Major
Coursework in advanced calculus, quantum physics, chemistry, writing and composition, and general liberal arts. Aspirations in applied mathematics and cosmology.
James Pace High School Brownsville, TX 9/02-5/06
Computer Maintenance Career Pathway
Coursework in information systems, computer networking, AP Calculus AB, and AP Calculus AP.
SKILLS
Cash Handling
Expert
Inventory Management
Expert
Client Relations
Expert
Customer Service
Expert
Automotive Repair
Expert
Scheduling
Expert
Retail Management
Expert
Advertising
Intermediate
LANGUAGES
English
Fluent
Spanish
Advanced
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