Dell Build Technician
Resume:
Lionel Wardlaw
Garnet Valley, Pa 19060
SUMMARY
Computer Support Specialist able to provide technical assistance to computer system users.
Skilled at answering questions and resolving computer problems for clients in person, via telephone or from remote location
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications.
A passion for providing excellent customer and personal services and evaluating customer satisfaction.
Active listening, able to give full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
Certified in CompTIA A+, Network+, MCP and MCDST on the XP platform.
Qualified knowledge: Microsoft Office Suite, Nomadix, Dameware, Active Directory, Windows 95, 98, Me, 2000, XP, Novell 3.12, 4.11, Mac Os10, Magic and Remedy ticketing systems.
EXPERIENCE
Apex\Dell, Wilmington DE,
Deployment Project
Build Technician
03\15-06\15
Imaged and Built Laptops and Desktops for Barclays Deployment Project.
Windows 7 Base image on Laptops and Desktops during the seminal stages of the Build process.
Entered stipulations through the use of radio dials to predict,obligate and navigate the build process so the workstations would end up in either the Dryrock or client domains.
Scanned workstations into the Build Tool to have specific programs advertise and complete for deployment.
Used the Jiffy Application System to determine dates of deployment and to assign the users to the recently imaged machines.
Used Qars to interact with active directory to make sure that the users were in the correct groups so that they would get the proper programs that they would be assigned to.
Checked email to ascertain if there were any changes to the schedule to ascertain if they were any new users scheduled for deployment.
Monitored progress through the software center and the build tool to confirm if adverts were running and to rerun adverts if necessary.
Referred issues of SCCM to our London Affiliates when process was Dysfunctional or stagnant.
Printed out letters and other relevant communications upon completion of process.
Confirmed completion in build tool so it would update in the Jiffy Application System.
Installed PGP on laptops for encryption on the drive itself.
Gave Administrative Rights to users who needed them.
Traded machines and added or deleted Software when necessary.
SAIT\HP, Newark DE,
Refresh Technician I
01\14-03\14
Prepare laptops and desktop by putting the base Windows 7 image on them through the network
Pushing out the required software on workstations through E-Support, CM, and TCM.
Transfer of data from the source machine to the target machine and orientate the user as well as setting up remote access tools and encryption of the hard disk.
Writing tickets as documentation that the transfer and possession of hardware has transpired with client and technician.
Cleaning disk of all information anywhere from 3 to 7 days after client takes possession of the target machine.
Verisvisalign, Kennett Square,Pa
07\13-11\13
Help Desk Support
Resolved Issues via phone and Email.
Reset Passwords for the following proprietary Programs: Genstar,Genserv,Genesis Pcc and for inservice testing.
Used support tools to speak to active directory which is the central administrative component for Windows XP and Windows 7.
Used tokens for PGP desktop when users could not access the domain using their windows password.
Also answered questions regarding issues when the users were prompted for a password by virtue of the fact that a proxy server was configured.
Navigated users and informed them on how to connect from home to get access to financial information and to inform them on how to apply for health benefits.
Used command line interfaces to diagnose and indentify various network issues.
1&1 Internet, Chesterbrook, PA
11\11 - 12\12
Help Desk Support
Responded to customer issues via phone and email
Diagnosed, troubleshot and resolved technical and design issues that were germane to domain transfers, as well as association issues so that websites were shown on the internet.
Forwarded domains so that they would resolve to primary domains.
Used SSE to chronicle resolutions and statuses of ongoing issues
Addressed billing issues as well as issues regarding cancellations and domain possessions.
Responded to questions with how to edit and modify features regarding customer websites.
Insight Global, VWR/Dell, Radnor, PA and Wilmington, DE
4/11 - 10/11
Technical Analyst
Changed hard drives on laptops and upgraded operating system from Windows XP to windows 7
Added specific software for clients predicated on what their role was to the company.
Configured and tested peripherals for functionality.
Recorded all functions on a sheet that was verified by a supervisor.
Performed Dell hard drive replacement project.
Transferred the following folders from source computer to target computer: My documents, favorites, desktop and lotus notes
Updated bios to latest edition
Recorded activity in remedy and nedd which was essential to asset management.
Tested workstations to confirm that information and other critical programs were on the PC.
Conducted transfer with removable hard drive and cables to go.
Installed new hardware and retained information off of old hardware for 10 days so user could contact us if any programs or data were missing.
After 10 days expired, wiped hard drive and returned all hardware to Dell.
Tek Systems, Harleysville Bank
3/10 – 7/12
Consultant
Set jumpers on the tellers receipt printers and monitored the users as they executed their functions on the recent settings.
Configured the printers to print double sided in the executive offices and added critical websites to my favorites so that they would be expediently accessible to the tellers.
Dow Chemical/IBM Migration, Ambler, PA
Migrated users laptops and desktops from Windows XP to Windows 7 using a prescribed process from IBM.
Configured printers and drives following the migration process to ensure functionality for the end user.
Morgan Stanley/IBM, Wilmington, DE
Built, configured and installed desktop computers for the Morgan Stanley transition.
Changed speeds of network interface cards to receive appropriate IP addresses and added sound cards as well as configuring printers.
Price Waterhouse Coopers, Philadelphia, PA
Rolled out new hardware and upgraded operating system from windows XP to Windows 7.
Kelly Services, Delran, NJ
3\08 - 6\09
Test Evaluator
Determined how proficient elementary and high school students were in Math, English and Science through the use of standardized tests.
This was in part of compliance for the “No Child Left Behind Act” for federal funding.
Proficiency in the aforementioned academic disciplines was measured through the use of an assigned rubric to interpret performance and competency on which the subject matter they were tested
Futuretech Enterprise Inc., Holbrook, NY
6/005 – 6/07
Call Center Technician
Troubleshot, identified and repaired internet issues which were germane to connectivity in a wireless environment.
Rendered assistance to an academic community with respect to authentication and computer registration within an educational setting.
Used dameware to identify and resolve workstation issues within a business environment. This ensured expedient resolution and channeled productivity to be at a normal and respectable pace.
Troubleshot and resolved issues which were relevant to hardware and memory.
Performed the maintenance of workstations as well as data transfers remotely when end users were relocated.
Used Nomadix to identify those users who were having issues connecting to the internet.
Notified and escalated issues when they could not be resolved on the initial call when they were nationwide issues.
Project Redirect\Program Aide, Babylon, NY
8/04 – 1/05
Maintained communications of what transpired in residence via the household log and a staff communications book.
In charge of a shelter that consisted of 16 to 20 people by informing them to abide by the rules and regulations of project redirect.
Conducted orientation and explained the rules and regulations of the house.
Mediation of household disputes.
Periodically phoned staff to apprise them of household status.
In charge of property maintenance of the residence.
Alovis, Hewlett, NY
1/04 – 8/04
Telemarketing/Information Accrual Agent
Summoned different professional disciplines throughout the country to collect specific information regarding their businesses.
Achieved this through the use of a survey that covered their industry.
Immigration and Naturalization Service, New York, NY
11/01 – 11/02
District Adjudications Officer
Conducted interviews, as well as, investigated and evaluated qualifications for US naturalization.
Communicated with other government agencies with respect to applicant’s activities if they seemed to be incongruous with respect to character for naturalization.
Sent correspondence to ensure that all documentation was inside an applicant’s file to satisfy requirements of the INS.
Collected and discarded in accordance with regulations alien registration cards that were submitted during naturalization ceremonies.
EDUCATION
Certificate of Completion, New Horizons Computer Learning Center, significant courses included: Comp Tia A+, Network+, MCP, MCDST
Certificate of Completion, Chubb Institute
Master of Arts (M.A), Communication Arts, New York Institute of Technology
Bachelor of Arts (B.A.), Political Science, Delaware State University
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