Laleeta Tongo

Educational Developer/Senior Instructional Designer

Phone: +1-804-***-****

E-mail: acp6d7@r.postjobfree.com

Summary

Certified Instructional Designer with the experience in analysis, design, development, testing and implementation of courses for E-learning Industries.

Extensive hands on experience in story boarding using MS Word and MS Powerpoint.

Experienced courseware developer using ADDIE Instructional System Design methodology to design and develop blended learning solutions

Strong knowledge of the technical tools like Dreamweaver, Lectora, Articulate etc.

Worked with seniors and project managers to analyze the data, generate the reports, tables, listing and graphs.

Thorough knowledge and experience of Microsoft Office tools like MS Word, MS PowerPoint, and MS Excel.

Knowledge of SAP related e-learning.

Good working knowledge in Internet based access and database usage.

Excellent skills in diagnosing and avoiding errors, understanding and enhancing output to furnish work.

Excellent oral and written communication skills.

A quick learner with an eye for detail and excellent analytical skills.

Enthusiastic to develop new skills in a dynamic environment.

Self-starter attitude and always willing and ready to work hard.

Skills

ILTs

WBTs and CBTs

MS Word Specialist

ILT Developer

Articulate

Articulate Storyline

Camtasia

Lectora

Macromedia Dreamweaver 8

Adobe Contribute

Adobe Captivate

Adobe Presenter

Adobe Acrobat

Adobe FrameMaker

Adobe RoboHelp

Ancile uPerform

Visio

SnagIt

Powerlearn

LCMS

LMS

Plateau LMS

MS Office

ID Theories and Principles

Business Communication 5

Excellent written communication skills

Expert in MS Word formatting and templates

MS Power Point

Content Writing

Storyboarding in MS Word, MS PowerPoint, MS Excel

Audio-scripts and Instructions to Developers

Job Aids

Game Based Learning

SDLC

DDLC

Review Cycle

Flyer Design

Brochure Design

Bookmarks Design

SAP E-learning:

oHow to search for existing records

oHow to Create & manage a Business Event

oHow to edit or modify a Business Event

oHow to book an attendee & confirm employee status

oHow to cancel attendee or partial attendance

oHow to replace or rebook attendee

oHow to create a standard report

Experience

Education Developer and Curriculum Lead with BMC Education Services, BMC Software India Pvt. Ltd. Pune (From Dec 2012 – April 2014).

Company Profile:

BMC Software, Inc. is an American company specializing in business service management (BSM) software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. Employing over 6,900 people, BMC is often credited with pioneering the Business Service Management BSM concept as a way to help better align IT operations with business needs. For 2011, the company recorded an annual revenue of $2.1 billion, making it the 20th largest software company in world measured by revenue.

BMC Education Services offers a variety of programs to help adoption of our customer's BMC Software product including: Education Advisory Services, Custom Development, Prepackaged Solution Adoption (Quick Start Program), Web-based Training Unlimited License, and Cultural Change Education. I was involved in;

oProducing high-quality, solution-focused customer education using tools like Ancile uPerform, Articulate, Articulate Storyline by

Creating custom scenarios in Storyline

Working with audio and video

Understanding detailed graphic properties

Using cue points

Creating a custom Preloader

Implementing interactive objects

Using and displaying project variables

Combining Storyline features into seamless and integrated products.

Using the Timeline, Scenes, and Layers more efficiently

Using variables

oDesigning, developing, and implementing innovative courseware in all modalities (instructor-led, web-based, etc.)

oLeading a team to create training and learning material for BMC’s novel product MyIT. This online course provides BMC MyIT 1.0 users, managers, administrators, and developers with an overview of the new features and functionality of BMC MyIT.

oLeading a team to create training and learning material for BMC Remedies ITSM Virtual Agent. This online course teaches support agents and self-service end users how to effectively use the BMC Virtual Agent portal, including the Self Service Portal and the Support Agent Console. Guided demonstrations and end-of-lesson quizzes give participants an opportunity to reinforce their learning.

oUtilizing instructional design principles or models (e.g. ADDIE, DIDOV, Dick and d Carey, etc.) to manage the course development process for new and existing training content.

oEvaluating, recommending, and implementing new instructional technologies, innovative instructional practices, and new course delivery methods.

oCreating design documents that specify learning objectives, learning strategies, learning materials design specifications, measures of student learning, skill application and learning impact (e.g., business results)

oDesigning and developing materials to support both facilitators and participants in instructor-led and blended training programs taking account of adult learning principles

oCreating storyboards, scripts and designing course content (including simulations and blended solutions) and learner instructions for e-Learning solutions

oDesigning, developing, and authoring interactive and engaging instructional materials with assessments and simulations using a variety of tools and applications to include, audio, video, animation, narrated presentations, podcasts, webcasts, simulations, and virtual learning environments.

oEvaluating the effectiveness of learning solutions and use evaluation data to support the learning and development continuous improvement process

oConducting periodic reviews of learning materials and using learner feedback to determine if quality guidelines and desired learning outcomes have been met.

oFollowing established processes for designing and developing learning solutions, including use of electronic learning content development programs to manage design and development workflow.

oConsulting with key stakeholders and subject matter experts to identify job tasks and knowledge/performance gaps.

oEvaluating the effectiveness of learning programs and makes future recommendations accordingly.

oRecommending designs and develop creative learning solutions that include, but are not limited to, classroom training, eLearning and blended learning solutions.

oBeing a subject matter expert for the training department and give recommendations concerning course design, virtual learning environments, course management, and evaluation systems.

oContinuously assessing and addressing the needs of training department staff to help improve the effectiveness of instruction; developing and maintain a collection of professional development resources on topics related to best practices in learning and development.

oDesigning and developing print materials including participant/facilitator guides and job aids.

oDeveloping an effective instructional strategy/learning plan and design documents for each learning intervention based upon established learning objectives and the characteristics of a given target audience.

oActing as liaison between third party developers.

oTracking and trending training/qualification performance.

oEnsuring high levels of customer service and satisfaction.

Sr. Instructional Designer/Developer/Program and Curricula Designer with Capital One University Capital One Financial Corp, Richmond, Virginia, USA (From Dec 2011 – July 2012).

Company Profile:

Capital One is a U.S.-based bank holding company specializing in credit cards, home loans, auto loans, banking and savings products. A member of the Fortune 500, the company helped pioneer the mass marketing of credit cards in the early 1990s, and it is now the fourth-largest customer of the United States Postal Service and has the fifth-largest deposit portfolio in the United States., where I was involved in:

oCreating ILTs

oPublishing elearning courses for Capital One University using dreamweaver

oConducting needs assessments, identifying specific performance gaps and knowledge gaps

oWriting effective learning objectives, content, and training/project plans at curricula level

oCreating and implementing training delivery plans

oIntegrating training plans with other related work streams in a project environment

oDeveloping training material in support of multiple learning styles (visual, auditory, kinesthetic)

oReflecting the needs of international facilitators and learners when necessary.

oExhibiting sensitivity to cultural diversity in all content, simulations and activities.

oBalancing recommendations specific to various instructional strategies and delivery methods with department standards and templates

oCreating high-impact, real-world case studies, simulations and exercises

oWorking with subject matter experts to obtain content and to develop relevant case studies and exercises

oFacilitating meetings dealing with training projects

oQuickly learning the business structure

oWorking in a fast-paced environment and adapted easily to change

oWorking collaboratively as well as independently in a cross-functional, team environment and autonomously with limited direction.

oEstablishing milestones associated with specific projects; meeting deadlines.

oProviding solutions to a variety of problems of moderate scope and high complexity.

oDemonstrating strong communication skills, both verbal and written. Proactively sharing progress, risks, and recommendations while seeking guidance / direction / approval as necessary.

oDeveloping training evaluation strategies using Kirkpatrick Levels 1 to 3.

oImplementing training evaluation strategies and reporting mechanisms, as needed.

oManaging details of the task/project through the use of project management skills.

oIntegrating training plans with other related work streams in a project environment.

Instructional Designer in Genworth Financial, Richmond, Virginia, USA (From June 2011 – Dec 2011).

Company Profile:

Genworth Financial is a Fortune 500 global financial security company that specializes in life and long term care insurance, wealth management, mortgage insurance, lifestyle protection insurance, annuities, and senior supplement insurance. Genworth is headquartered in Richmond, Virginia with a presence in all 50 states in United States., where I worked as Support Writer to Customer Service Operations in the creation of Standard Operation Procedures and involved in:

oProcessing maps for SOP

oOrganizing material and complete Life, LTC and Annuity SOPs according to set standards regarding order, clarity, conciseness, style, and terminology

oDesigning and developing training agendas

oDesigning facilitator guides and module curriculum, training materials for classroom based and online learning

oIncorporating accelerated learning activities

oCreating instructional aids

oConducting needs assessment

oDesigning Flyers, Brochures, Bookmarks

<In the process of Visa Extension and EAD Renewal for 5 months from Jan 2011–May 2011. Meanwhile offered a position in couple of Fortune 500 companies to work as an Instructional Designer like United Health Group, Overland Park, KS>

Freelance Instructional Designer/Developer for Arcnet Technologies IT Services Company (From Feb 2010 – Dec 2010).

Company Profile:

Arcnet Technologies is India based IT Services Company with specialization in IT Infrastructure Setup, Server Installation / Configuration / Maintenance and Web Site solutions, where I worked as a freelancer and I was involved in:

oDeveloping content for ‘How to’s

oWriting knowledge based articles

oCreating storyboards for Induction Courses and courses for internal purposes

Content Writer (Department: Instructional Designer) in an e-learning company named ‘Aptara’ in Pune, MH, India (From April 2008 – December 2009).

Company Profile:

Aptara builds 'Next Generation' courseware that enhances the effectiveness of a course and truly results in e-learning that is interactive and hands-on, giving the user an immersive ‘learning experience’., where I performed various tasks:

oCreated Story Boards for WBT (Level 2) for ACS, Delta, Hertz, Johnson Controls, Deloitte.

oCreated ILT (specialization in LG, FG, PG and HO word templates) for Ernst & Young and ACS

oCreated User Manual for KPMG

oWorked on K-12 internal courses

oWorked on Game Based internal course

oCreated an Induction Course for an internal purpose

oConducted Training sessions for MS Word

oWorked under the direction of a Senior and Lead Instructional Systems Designer

oWorked with the client to analyze and document the requirements for the courses

oCreated detailed instructional plans to specify course design

oWrote behavioral and cognitive objectives

oDeveloped assessment strategies, including instructive feedback

oWorked with Subject Matter Experts (SMEs) to research and write content

oDesigned Level 1, Level 2, and Level 3 web-based training

oCreated detailed storyboards for production

oWrote Audioscripts and instructions to developers

oCreated Instructor Guides, Student Guides, PowerPoint presentations, and other classroom instructional materials

oSelected appropriate graphics and use interactive templates as a part of courseware design.

oTesting of the PowerLearn tool for upcoming courses

oDesigned facilitator guides and module curriculum, training materials for classroom based and online learning

oIncorporated accelerated learning activities

oCreated instructional aids

oConducted needs assessment

oGathered and analyzed information about content and skills

oDetermined performance objectives based on the results of information gathered

oEnsured that all components of the course adhere to the master design of the course

oOrganized the test sessions and training the instructor

oPrepared the materials for the reviews required at each stage of the instructional design process

oMade revisions specified by the project manager or sponsor

oScripting E-learning courses for Sunrise

oCommunicating with graphic designers for script briefing and clarification of queries for all the projects

oBriefing the designers and developers for object and course creation

oReviewing the built course

oBriefing and reviewing the Alpha and Beta changes

oReviewing the product checking if its matches the scripts and the Learning Objectives are met

oRemoving the bugs in the course

oHandling the Alpha and Beta changes received from the client

oAttending meeting to discuss the changes and clarifying doubts with regards to changes

oReviewing the files to make sure all the client changes have been handled and wherever necessary appropriate comments have been made

oHelping seniors to sign off the course to be released to the client

oChecking the course on the LMS to check if all the functionality in the course is functioning properly

oCreating checklists and guidelines

oParticipating in project kick-off calls with clients and discussing the design documents and solving queries

oFlagging concerns related to bugs and schedule to Functional Lead

By handling several responsibilities, I have developed:

oFamiliarity with adult learning principles and other notable instructional design philosophies, strategies, assessment and evaluation best-practices, and theories; and the ability to apply those concepts to instructional content development processes

oAbility to coordinate instructional design initiatives on a variety of high-profile projects for external accounts, including participating, supervising, presenting, and consulting on instructional design philosophy and issues as necessary

oUnderstanding of how components of a project impact various groups and the support needed for implementation

oUnderstanding of written communications, visual display, and message-design principles

oAbility to articulate learning objectives that are practical, concise, and measurable

oStrong analytical and problem-solving skills for analyzing and identifying user needs, proposing solutions, and logically organizing complex information

oWillingness to stay abreast of current research and trends in instructional design, technology, cognitive science, and related fields

oAbility to present and/or publish to both internal and external audiences on relevant topics

oPossess key personal qualities, including solid work ethic, dependability, initiative, strong integrity and accountability, high level of flexibility, creativity, imagination, and artistic flair

Instructional Designer in a workshop-cum-training program for Pune University in collaboration with Maximize Learning (Aptara) (From February 2008 – April 2008) where I was involved in:

oDeveloping storyboards especially for K6 to K12 audience

oAdding training videos, content and images in storyboards

oAnalyzing, designing, development, implementation and evaluation of traditional solutions using instructional systems, design principles (ADDIE Model) and adult learning theory

oDesigning logos for courses

oCreating job aids

Clients and Projects

Capital One Services Inc.

Genworth Financial: Long Term Care

ACS

Delta

Hertz

American Express

Johnson Controls

Deloitte

Sunrise

KPMG

Cargill

Lubrizol

Key2erp

Virgin Airlines

Ernst & Young

Education

Certificate course in Instructional Designing from Pune University in collaboration with Maximize Learning (Aptara) which covered:

oID Theories and Principles (ADDIE, ARCS, Gagne, Bloom's taxonomy)

ocontent writing

ostoryboarding (interactivities, multimedia principles, audio scripting)

oJob Aids

ooverview on ILT

ooverview on Game Based Learning

Certificate Course in Technical Writing and Written Communication Skills by CrackerJack WordSmiths which covered:

oSDLC

oDDLC

oTools like Acrobat, Visio, SnagIt, Adobe Framemaker

oReview Cycle

oImportance of Technical Communication

oBenefits of Technical Communication

oSuccessful Documentation skills

oDesign ideas (Find, Accurate, Understand, Complete)

oEstimation Feedback

Certificate Course in Computer-Internet Operation from NIIT

Masters in Arts (English) (Post-graduation) from Amravati University (MH) India

Graduation in Arts from Amravati University (MH) India

Stood in a merit list in High School Certificate from Amravati Board (MH) India

Other Information

EAD: Authorized to work in US for any employer

Hobbies: Listening to Music, Dancing, Health and Fitness

Other Achievements:

oCertificate of fitness

oUniversity Color Coat Holder in Singing and Theatre in 2003-2004 West Zone Youth Festival at Rajkot (Gujrat)

oRepresented University in “Indradhanushya” Youth Festival at S.N.D.T. Mumbai (Maharashtra) in Singing and Theatre

oPlayed Chess, Basket Ball, Volleyball, Table Tennis, Racquetball

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